Update fails and fails to restart server machine

Discussion in 'Windows Update' started by smm, Oct 20, 2006.

  1. smm

    smm Guest

    When I restart the windows server 2003 with SP1 machine,
    it says a message similar to "Do not power off the machine" and "Doing
    updates 1 of 21". It keeps sitting there the whole day.
    I have to manuall reset the machine.
    I get the following error when it does the update and it is stuck there for

    Microsoft Visual C++ Runtime Library
    "Runtime Error!"
    Program: C:\WINDOWS\System32\MsiExec.exe
    The application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.

    MsiExec.exe Application Error:
    The exception unknown software exception (0x40000015) occured in the
    application at location 0x7813461a

    Click OK to terminate the program
    Click on CANCEL to debug the program.

    When I click OK the error popup keeps coming back again and again.

    I open IE browser and select windows update.
    It says Automatic update is doing the update and thus it fails there also.
    How do I do the windows update now?
    smm, Oct 20, 2006
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  2. Look for clues in the logs the updates create.

    Otherwise my guess would be that you symptom is related
    to the symptoms described here:


    (MSKB Boolean search for
    hotfix AND "windows update" AND msi
    Modified: 14 days

    The same search finds an even more recently updated
    "Guided Help" KB910359 which you may find useful or informative too.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Oct 21, 2006
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  3. smm

    smm Guest

    I am unable to re-install the windows installer.
    It gives the following error when I try to run it:
    Setup has detected that the Service Pack version of this system
    is newer than the update you are applying.

    There is no need to install this update.
    Somehow the microsoft installer is corrupt.
    Shall I remove the Windows Server 2003 Service Pack 1 by removing from
    Add/Remove Programs and then try re-installing the Service Pack 1?
    Is that safe to do?

    smm, Oct 23, 2006
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