Update fails reply from microsoft

Discussion in 'Windows Update' started by Ray &Fran, Jul 13, 2007.

  1. Ray &Fran

    Ray &Fran Guest

    I have posted replies to several treads regarding the update problems we are
    having I sent an e-mail to microsoft and received my reply this morning .
    Here it is for all to see. Its way too complicated for me to even attempt .
    I am too old and computer illiterate to start fooling around with this stuff
    .. I may just not update and if my computer crashes I'll buy a Mac. I think
    Microsoft should write a new update that works Why do they think everything
    must be corrupted . Maybe their update was written incorrectly . It seems
    strange so many people have corrupted files all of a sudden .

    --
    Fran

    Thank you for contacting Microsoft Windows Update Support. My name is John
    and I am glad to work on this case with you.

    You can contact me directly by writing an email to
    with the case ID in the subject line.

    From the case log, I understand that updates for the .NET Framework program
    cannot be installed properly on the computer. If I have misunderstood your
    concern, please do not hesitate to let me know. I understand the
    inconvenience you have experienced. Please be assured that I will do my best
    to help you.

    This issue can occur if the previous .NET Framework component is damaged.
    Let's try to remove the previous version of .NET Framework and reinstall all
    of them.



    Step 1: Download Microsoft Windows Installer CleanUp utility
    ============================================
    1. Visit:
    http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
    2. Save the file to your Desktop
    3. Please double click the file msicuu2.exe on the Desktop to install this
    tool on your computer.



    Step 2: Remove .NET Framework 1.1
    ========================
    1. Click Start -> (All) Programs->Windows Installer Clean Up.
    2. See if you can find .NET Framework software. If so, remove it.
    3. Restart the computer and see if the issue still exists.



    For more information, please refer to:
    -----------
    Title: Description of the Windows Installer CleanUp Utility
    Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301



    However, if any problem is encountered when trying to uninstall .NET
    Framework 1.1, we can also refer to the following Knowledge Base article to
    uninstall it manually.
    http://support.microsoft.com/?id=320112



    After that, please restart the computer and perform the following
    suggestions to reinstall .NET Framework 1.1 and the updates for it.



    Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
    Framework 1.1 SP1
    =================================================================
    1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
    Package and the updates from the following link and save them to the C drive
    (C:\)



    Microsoft .NET Framework Version 1.1 Redistributable Package
    http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe



    Microsoft .NET Framework 1.1 Service Pack 1
    http://download.microsoft.com/downl...-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe



    Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
    (KB928366)
    http://www.download.windowsupdate.c..._20112ef50011e0de2c0e3378139245d81a178b15.exe



    2. When the File Download window appears, please click the Save button, and
    follow the directions to save it to Windows. After downloading the Microsoft
    ..NET Framework 1.1 setup file onto your computer, please double-click the
    ..NET Framework files to manually install them one by one.



    If an error is encountered when installing .NET Framework 1.1, we can also
    refer to the following Microsoft Knowledge Base article to troubleshoot this
    issue:



    How to troubleshoot Microsoft .NET Framework 1.1 installation issues
    http://support.microsoft.com/?id=824643

    If any error code or error message was received when trying to install these
    updates, please assist me to capture an error screenshot file for further
    research. The detailed error information will be very useful for us to find
    out the problem.

    Screenshot

    ======================

    1) If any error message appears please press the Print Screen key (PrtScn)
    on your keyboard.

    2. Click Start, click Run, type MSPAINT, and click OK.

    3. In Paint, click Paste under the Edit Menu, click Save under the File
    menu, type a file name for the snap shot, choose JPEG as "Save as type",
    click "Desktop" on the left pane, and click Save.

    4. Please find the screenshot on the Desktop and send it as an attachment
    to: .



    Note: When attaching files to emails, the process will vary depending on the
    email application being used. While you are composing the email, most
    applications will provide you with either an "Attach" button or Paper Clip
    Icon to click in order to attach a file. Once clicking this button/icon you
    must browse to the file you wish to attach and select it by either double
    clicking it or clicking it once and then clicking on the "Attach" button.

    Please let me know the results at your earliest convenience. I appreciate
    your time and effort on this issue. If anything is unclear, please don't
    hesitate to let me know and I will be glad to help.

    I'm standing by for your reply.

    Best Regards,

    John Yang



    Microsoft Windows Update Support Professional

    ----------------------------------------------

    Very satisfied customers are my top priority. Please let either myself or my
    manager know what you think of the level of service provided. You can send
    feedback directly to my manager, Tony Tang at
    .

    Windows Live OneCare: http://go.microsoft.com/?linkid=4416252

    Give your computer continuous antivirus and firewall protection, along with
    regular tune-ups and back-ups to maintain its performance.
     
    Ray &Fran, Jul 13, 2007
    #1
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  2. Ray &Fran

    Don Burnette Guest

    I have to wonder, with so many having this problem ( myself included), will
    MS issue an update that actually works? What about all the folks that do not
    even make it to these forums?
    It would not appear to me, they even really tested this update prior to
    releasing it!! What a pain.
     
    Don Burnette, Jul 13, 2007
    #2
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  3. Ray &Fran

    Whyverne Guest

    Thanks for posting this, I just went right down those links and it seemed to
    work for me.
     
    Whyverne, Jul 13, 2007
    #3
  4. Ray &Fran

    Ray &Fran Guest

    I am not trying this . I do not understand enough to know what they are
    talking about . I think they should fix their update
     
    Ray &Fran, Jul 13, 2007
    #4
  5. Ray &Fran

    xsvenom Guest

    Thank you for posting a fix I think ? I woke up this morning and once again I
    tried to install this netframe update. I too kept getting the update bubble
    shield thingy after updating it 100 times! I saw that the update website page
    had a forum help and decided to give it a try. Ray &Fran your copy and paste
    from your email might have done the trick, I uninstalled the old netframe
    thing and reinstalled the 3 other files just like it said to do. If it is
    fixed it should not pop up again tonight or tommorow morning like it was
    doing. The directions are very simple to do, you just have to take your time
    and read slowly on what to do. I will see if this fix really did work or not.
    I will reply back once again and see if it sticks. Another thing, 1 your not
    too old to do this it's easy. 2 your not computer illiterate at all. 3 Do not
    buy an over priced MAC.
     
    xsvenom, Jul 13, 2007
    #5
  6. I complete agree !
    A corrected patch should be released
    I have some servers on production and I can not play with them to install a
    simple patch mainly becuase they are hosting critical applications.
    I'm not able to load the .net 1.1 KB 928365 from windows update on any of my
    servers.
     
    mdominguezginzo, Jul 13, 2007
    #6
  7. Ray &Fran

    Ray &Fran Guest

    Thank for the confidence. I know just enough to get myself in trouble but
    not enough to get out of trouble if I need to .
    I will wait to see if what they sent really works. before trying it .
    I replied back to Microsoft support and asked why so many people seem to
    have Corrupted Files and suggested they release a new update that works . I
    am sure many people do not even know these newsgroups exist and will never
    know what is going on .
     
    Ray &Fran, Jul 13, 2007
    #7
  8. Ray &Fran

    Ray &Fran Guest

    I am such a novice that I don't even know what this upgrade is supposed to
    do for my home PC and I do not think I am alone
     
    Ray &Fran, Jul 13, 2007
    #8
  9. Ray &Fran

    slm Guest

    Thx for taking the time to post this. The .NET Framework update failed on
    all 3 of my computers so there's definitely something wrong...but the problem
    was resolved after going through the clean up and reinstallation steps. I'm
    satisfied that the update is successfully installed but this is a lot to
    expect the user to perform.
     
    slm, Jul 13, 2007
    #9
  10. Ray &Fran

    Ray &Fran Guest

    Glad it worked for you . If I tried to follow the steps and It messes up
    then I am really screwed
     
    Ray &Fran, Jul 13, 2007
    #10
  11. I did the same thing and got the same reply (yesterday). Followed the steps
    to remove the .NET Framework and then re-installed it and did the two updates
    and everything worked fine.
     
    Help Viewing Pages, Jul 13, 2007
    #11
  12. Sounds like you are really screwed no matter what to me...

    What is your backup scheme/plan?
    What do you backup your files/folders to?
    If the hard disk drive dies on you - is all lost?
    What if it won't booit for some other reason?
    Are you going to have to take it to someone in that case and *hope* they can
    recover _something_?

    From what I can tell - people are having to uninstall .NET 1.1/2 (manually
    or automatically) and reinstall it to get things working with this patch -
    in SOME cases. Not everyone has had this problem.

    I am not saying you should not be frustrated, that you should not be upset
    and that you *should* be expected to do so many steps to try and remedy this
    issue... I am just *asking* you what your backup plan is for the worst case
    scenario when it comes to your computer and all the information on it....

    After all - this .NET fiasco is by FAR the lesser of most of the bad things
    that *could* occur and do to systems like yours every day.
     
    Shenan Stanley, Jul 13, 2007
    #12
  13. Ray &Fran

    Dan Guest

    Thank you for this post - I followes all of the steps and it worked fine.
     
    Dan, Jul 13, 2007
    #13
  14. Ray &Fran

    Ray &Fran Guest

    Maybe I am screwed . I use my Pc for nothing more than surfing the web and
    sending e-mail and maybe storing a few songs. I just cannot believe that MS
    would release an update that causes so much work for so many people who are
    not familiar with the language and processes .

    Its ok for all the techie people who can read the instructions and
    understand . My backup plan is to go to a computer shop and take my disks
    and say fix if I crash. When I used a computer at work I called tech support
    and they took control of my Pc and fixed my problems . What are the millions
    of people who do not even know there is an issue with the update doing .
    When I updated it said downloaded ,Initialized, Installed and completed
    successfully . Only that I knew to check add /remove programmes for
    installed fixes did I realize the 2 updates were not there and the fact they
    keep appearing to be installed.
     
    Ray &Fran, Jul 13, 2007
    #14
  15. Again - my question does not have to do with your understanding of the
    current set of instruction you got and seemingly cannot understand/follow...

    You *should* have a backup plan in place in case things like this happen (or
    worse).

    A computer is one of the few things in life that gives you more options when
    it comes to being able to prevent issues OR being able to roll back when
    issues occur. Windows XP and beyond has "sysytem restore" for the system
    files and you could easily drag/drop your files/folders occassionally to an
    external USB drive or burn a CD/DVD with stuff on it.

    You run into a tree with your car and you cannot just roll-back to the day
    before you ran into the tree. If your house catches fire and all your
    important family pictures and financial information gets burned up - you
    usually cannot just go to your backup safe and pull out the duplicate
    versions. A computer gives you this ability.

    Have you tried just using System Restore to roll back to the day before you
    installed the updates and then setting your Automatic Updates to "Download
    and Notify"?

    As for the "millions of people" --> let me point out again - this is not an
    "all-encompassing issue". Some people will not have an issue at all - most
    likely. You seem to know more than you want to admit to (you actually
    LOOKED in Add or Remove Programs) - which is why your backup plan surprises
    me... or should I say - the lack of one.

    And let me explain the instruction Microsoft gave you in even simpler
    terms...
     
    Shenan Stanley, Jul 13, 2007
    #15
  16. The 'formatting' went askew...

    Let me try to explain the instructions Microsoft gave you in even simpler
    terms...

    1) Download and install this:
    http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe2) Run it (Windows Installer Clean Up) from the start menu andlookfor/remove .NET Framework.3) Reboot.4) Download/install this:http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe5) Reboot.6) Download/install this:http://download.microsoft.com/downl...bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe7) Reboot.8) Download/install this:http://www.download.windowsupdate.c...20112ef50011e0de2c0e3378139245d81a178b15.exe9) Reboot.Visit http://windowsupdate.microsoft.com/ and scan for/installcriticalupdates.Everything else in there was "just in case". Chances are against the "justincase" scenarios - and if one of them happens - you can come back and ask.All you are doing with this whole process is uninstalling .NET Framework1.1and reinstalling it. That's it.--Shenan Stanley MS-MVP--How To Ask Questions The Smart Wayhttp://www.catb.org/~esr/faqs/smart-questions.html
     
    Shenan Stanley, Jul 13, 2007
    #16
  17. The 'formatting' went askew...

    Let me try to explain the instructions Microsoft gave you in even simpler
    terms...

    1. Download and install this:
    http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe2. Run it (Windows Installer Clean Up) from the start menu andlookfor/remove .NET Framework.3. Reboot.4. Download/install this:http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe5. Reboot.6. Download/install this:http://download.microsoft.com/downl...bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe7. Reboot.8. Download/install this:http://www.download.windowsupdate.c...20112ef50011e0de2c0e3378139245d81a178b15.exe9. Reboot.Visit http://windowsupdate.microsoft.com/ and scan for/installcriticalupdates.Everything else in there was "just in case". Chances are against the "justincase" scenarios - and if one of them happens - you can come back and ask.All you are doing with this whole process is uninstalling .NET Framework1.1and reinstalling it. That's it.--Shenan Stanley MS-MVP--How To Ask Questions The Smart Wayhttp://www.catb.org/~esr/faqs/smart-questions.html
     
    Shenan Stanley, Jul 13, 2007
    #17
  18. Ray &Fran

    Erica Guest

    George posted this "fix" yesterday or the day before. It is essentially the
    same solution that Microsoft sent to you, but in far more understandable,
    rational, real-person, non-techie lingo for actual humans who use these
    machines. You might feel more confident about giving the solution a try
    following George's instructions, rather than Microsoft's. Hey, maybe
    Microsoft will realize they need to hire support people who can communicate
    in non-techiese for all the rest of us out here.

    Also, to make things as easy as possible when the solution requires the
    installation of more than one file or program, I always download all of the
    files and programs to my desktop first so I have them; then I deal with the
    removal and installation issues.

    Here it is:

    Subject: Re: .NET Updates failed 7/12/2007 1:36 PM PST

    By: georgef In: microsoft.public.windowsupdate

    Here is EXACTLY what you do to solve this problem for Windows XP 32
    bit. If you happen to have a rarer 64 bit version, server OS, or
    SOMETHING else follow the same general instructions but get the
    version of the files appropriate for your system but first, Microsoft
    has pissed me off beyond belief. I looked in my log and this same
    thing happened 6/2006...thanks MSFT for torturing us again this year.
    I thought it was a familiar feeling...nice branding...this is a huge
    humiliation for their .NET team in my opinion or perhaps we should
    start calling them the .NOT team...anyway....

    Steps:
    1) Go to the control panel and select the add/remove software tool
    then TRY and remove everything with .NET in the name. If you can
    remove everything go to step 3. If you cannot remove everything go to
    step 2.

    2) Go and download the windows installer clean up tool at:
    http://support.microsoft.com/kb/290301

    run the windows installer clean up tool and BE CAREFUL to only select
    the .NET items from the list and remove them. Note: this will likely
    leave the names as "dead links" in the Add/Remove Software list
    (ahhh ...Microsoft thoroughness at its best) but not to worry they
    will do no harm and will get fixed when we finish. It's possible to
    clean them up but let's stay out of the registry :)

    3) Go and get the file "dotnetfx.exe" this is ".NET 1.1" from:

    http://www.microsoft.com/downloads/...E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

    install it.

    4) Go and get the file "NDP1.1sp1-KB867460-X86.exe" this is the ".NET
    1.1 service pack 1" from: my personal website (JUST KIDDING,
    RELAX...get everything of course from a microsoft.com domain)

    http://www.microsoft.com/downloads/...4F-088E-40B2-BBDB-A83353618B38&displaylang=en

    install it.

    5) Install the SECURITY patch, the dreaded KB928366, we have all grown
    to hate. You can install it from the Windows Update program (be sure
    to ONLY select the KB928366 patch and NOTHING else, we dont want to
    put back 2.0 or 3.0 yet). It's OK go ahead and click ...it will be
    alright...you can do it...it's just one more time... :)

    6) Re-run the Windows Update and you can add back in .NET 2.0 and 3.0

    7) Post to thank me...

    Now WHY hasn't Microsoft posted instructions yet? .... What is UP?!

    Good night!

    George
     
    Erica, Jul 13, 2007
    #18
  19. Ray &Fran

    Ray &Fran Guest

    I do not think I need to restore my computer to a time before the update.My
    system tells me the updates installed successfully . I do know enough to
    look in the add/remove program location to see what I have on my pc. The
    files are not there and when I do a check for Microsoft updates I am told
    the 2 critical updates need to be installed . I have my pc set to always
    check for updates and notify me when they are ready to be installed .
     
    Ray &Fran, Jul 13, 2007
    #19
  20. Ray &Fran

    mikec Guest

    Stanley MS-MVP--How To Ask Questions The Smart Wayhttp://www.catb.org/~esr/faqs/smart-questions.html
     
    mikec, Jul 13, 2007
    #20
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