Update fails then my genuine copy of windows says it's not genuine

Discussion in 'Windows Update' started by Paul, Jun 10, 2006.

  1. Paul

    Paul Guest

    I have a genuine copy of Windows XP. It has passed the validations many
    times during previous Windows updates. However, there is currently an update
    on my PC at the moment and each time I run it, it locks up half way through
    and I have to re-boot my PC.

    When my PC re-boots it then says that my PC is running a non-genuine copy of
    windows and locks up again.

    The only thing I can do is to re-boot into safe mode with command prompt and
    run system restore.

    As soon as I am back into Windows after the restore I am prompted with the
    same 'updates are now ready to install' prompt.

    My machine has not got a virus and I AM running a genuine copy of Windows.

    I think the problem is the update that locks up half way through the install
    every time.

    Can anyone help please?
    Paul, Jun 10, 2006
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  2. If you are referring to update 905474, then please download and


    Then re-boot Windows. Does this solve your problem?
    Robin Walker [MVP], Jun 10, 2006
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  3. Paul

    Paul Guest

    No it does not solve my problem - the install file fails during the install
    and locks my PC up. If I reboot I am back to the taskbar prompt telling me
    to install the update again.

    If I validate my copy online is says validated ok but still that bloody
    taskbar icon tells me to upadate and when I do it locks up.

    I have also tried all of this:

    Locate the file: C:\ Documents and Settings\All Users\Application
    Data\Windows Genuine Advantage\data\data.dat and delete it. Reboot, send your
    browser to http://www.microsoft.com/genuine/ and click "Validate Windows".

    If that doesn't work please try the following:

    Open internet explorer, click "tools" then "manage add-ons" then find the
    Windows Genuine Advantage ActiveX control and put it as "ENABLE". If the
    setting is only allowed to be changed by administrators, then you must go to
    your C:\windows\system32 and DELETE the LegitCheckControl.dll file. Then go
    to http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en
    and revalidate. That will reload the DLL file correctly. Reboot your computer
    after this.

    Or try the direct 905474 download, then install:


    If you are referring to update 905474, then please download and


    If I run a report I get this:

    WGA Diagnostic Data (1.5.0530.2):


    Genuine Validation Status: Genuine

    Windows Product Key: *****-*****-7JKTK-B872H-H7QC3

    Windows Product Key Hash: BiaCyrNDaCx3SWEmM6X9vTDYdbQ=

    Windows Product ID: 76487-OEM-2259566-34773

    Windows Product ID Type: 3

    Windows License Type: COA/Sysem Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: SSP4SMB

    ID: 604f93db-50
    Paul, Jun 12, 2006
  4. Check that the thing you downloadeded is complete and not corrupt.
    Right-click the downloaded exe and select Properties, then tab Digital
    Signature. The digital signature should have a signing time of
    02 June 2006 20:44:51 UTC

    or adjust for your time-zone. If the digital signature is missing or not
    valid, then empty your Temporary Internet Files and try the download again.

    What sort of internet connection to do you have? Cable? Dial-up? DSL?

    When the lock-up occurred, were you online to the internet or offline?

    Can you post the section of C:\WINDOWS\WgaNotify.log that relates to the
    failed installation attempt?
    You stopped the copy short of the line identifying the installed WGA
    version: that would be useful it it were listed.
    Robin Walker [MVP], Jun 12, 2006
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