Update failure

Discussion in 'Windows Update' started by paul4golf, Nov 28, 2007.

  1. paul4golf

    TamaraB Guest

    Okay, I think I get that. However, I'm not sure what XP64 is (I have Windows
    XP) and I don't have Vista. What I don't understand is that Microsoft
    updates is supposedly looking at "your" system and telling you what updates
    are needed for your system. If that is true, then why would they indicate
    that I needed this update if I don't have Vista??

    I am not a computer geek and I don't understand half of what I read in these
    posts, etc. I get an icon that tells me that I have "critical" updates to
    ensure the security of my system and I try to do what I'm told. When it
    doesn't work, it freaks me out and I just want to understand whether I'm
    supposed to install everything the updates tell me to. If I'm supposed to
    have them, I just need to know how to fix this problem.
     
    TamaraB, Nov 28, 2007
    #21
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  2. paul4golf

    PA Bear Guest

    Always post your Windows version and the full name of the update you're
    having problems with [e.g., Microsoft .NET Framework 2.0 Hotfix (KB929916)].

    Given the mysterious & sudden rash of "Me, too!" replies to this thread, it
    may be best to start a free Support Incident, especially if you're running
    Vista.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
     
    PA Bear, Nov 28, 2007
    #22
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  3. paul4golf

    TamaraB Guest

    Sorry - I'm somewhat new to this forum. I have Windows XP and the issue is
    that the following message is given when attempting to install the Microsoft
    ..NET Framework 1.1 Service Pack 1 update that appeared on our systems today.

    Installation Failure

    Error Code: 0x80070002
    Try to install the update again, or request help from one of the following
    resources.

    For self-help options:

    Frequently Asked Questions
    Find Solutions
    Windows Update Newsgroup

    For assisted support options:
    Microsoft Online Assisted Support (no-cost for issues related to getting
    updates)

    I have already sent a request to the Online Assisted Support about this
    problem. I have not received a response yet (it appears that this service is
    not "online", but rather through email communication). If and when I receive
    a response to this issue, I'll post it on here for everyone's benefit.

    Seems strange to me that MS Agents would not "monitor" this forum, for the
    very reason, that many folks may be having a similar problem. Just out of
    curiosity, based on the title under your name, PA Bear - are you NOT a MS
    Agent???

    Jeesh, am I confused!!!!!



     
    TamaraB, Nov 28, 2007
    #23
  4. paul4golf

    Allen Guest

    Allen, Nov 28, 2007
    #24
  5.  
    Kevin same problem here!!!!!!!!!!!!!!!!, Nov 28, 2007
    #25
  6. paul4golf

    PA Bear Guest

    Start a free support incident, Tamara.
     
    PA Bear, Nov 28, 2007
    #26
  7. paul4golf

    TamaraB Guest

    That didn't work either Allen. When I attempted to download....I received
    the following error:

    SL9A.tmp has encountered a problem and needs to close. We are sorry for the
    inconvenience.
     
    TamaraB, Nov 28, 2007
    #27
  8. paul4golf

    TaurArian Guest

    TaurArian, Nov 28, 2007
    #28
  9. paul4golf

    GeorgeOF Guest

    I'm new to this forum too.

    I run Vista Business Version 6. This morning I received Windows Update
    message recommending I install a Windows Update. I tried to do so only to be
    told that had failed install. As suggested I tried again, and again. The
    error code was 80070002.

    I tried the <get help> link and did what I was told and tried the
    installation again with the same result.

    It is not totally clear (to me, at least) what the KB number of this install
    is, although when I right click on 'Microsoft .NET Framework 1.1 Service Pack
    1' in the 'View Available Updates' window, it tells me about the service pack
    and refers me to http://support.microsoft.com/Default.aspx?kbid=867460. So I
    suppose the update number is likely to be KB867460.

    Tamara, did you start the support incident? If so, will you please post any
    response you get?


     
    GeorgeOF, Nov 29, 2007
    #29
  10. paul4golf

    Dave Horne Guest

    You can add me to the list as well. I haven't had any problems updating
    (except for one major problem that Darrell Gorter fixed) in months. I am at
    least glad to know the problem isn't at my end ... I hope.
     
    Dave Horne, Nov 29, 2007
    #30
  11. paul4golf

    PA Bear Guest

    George, TamaraB is not running Vista so whatever support tells her may not
    apply to your problem. Best to start your own free support incident.

    At this point we have no idea why so many machines are being offered updates
    that were released ages ago (in your case, 3+ years ago; and .NET Framework
    1.1 probably isn't even installed on your machine).
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L.ORG http://66.39.69.143/

     
    PA Bear, Nov 29, 2007
    #31
  12. paul4golf

    cozzy121 Guest

    Similar problem here.
    Running Vista Home Premium, with 64x2 bitAMD.

    Tried to instal the .NET Framework Service Pack update, got Error 80070002.

    Deleted the files as per the solution offered by Help.
    Ran update again, & the same thing happened on instalation.

    Methinks someone made a mess of the update file & MS won't admit it.
     
    cozzy121, Nov 29, 2007
    #32
  13. paul4golf

    PA Bear Guest

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
     
    PA Bear, Nov 29, 2007
    #33
  14. paul4golf

    softeyes56 Guest

    need help with this error too Error Code: 0x80070002 on this same item
     
    softeyes56, Nov 29, 2007
    #34
  15. paul4golf

    Allen Guest

    Allen, Nov 29, 2007
    #35
  16. paul4golf

    PA Bear Guest

    *Never* assume!
    --
    ~PA Bear
     
    PA Bear, Nov 29, 2007
    #36
  17. paul4golf

    TaurArian Guest

    Anyone running Spybot S & D?
     
    TaurArian, Nov 29, 2007
    #37
  18. paul4golf

    GeorgeOF Guest

    Thank you, Robear.

    I have started started a support incident.

    My machine has folders containing versions 1.0, 1.1, 2.0 and 3.0 of .NET
    framework, but it is not clear which one is actually installed. If I type
    ..NET in the Start menu, it quickly finds a version 1.1 configuration
    application.

    If this updater was released 3+ years ago, it is certainly curious that it
    has appeared saying it was released yesterday.

    I'll post any response I get from Microsoft.


     
    GeorgeOF, Nov 29, 2007
    #38
  19. paul4golf

    PA Bear Guest

    PA Bear, Nov 29, 2007
    #39
  20. paul4golf

    Darkhelmet Guest

    Ya i get the same crap for the update i do all the recommended deletions and
    what not, Still This shyzz gives me the red ass. I know one thing for sure
    that microsoft needs to quit releasing Operating Systems before the shyzz
    works, without patch after patch. I may sound a little annoyed but i think i
    have just cause. Since i pay damn good money for my computers. It seems to me
    microsoft isnt interested in making Dependable products. Maybe its time to
    get a mac.
     
    Darkhelmet, Nov 29, 2007
    #40
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