Update failure

Discussion in 'Windows Update' started by paul4golf, Nov 28, 2007.

  1. paul4golf

    Don Burnette Guest

    I have never , been able to get this update to install, on my XP Pro 32 bit
    system.

    I try to install the udpate, get an error that I have to have Net Framework
    1.1 SP1 udpate first.
    I tried downloading the update to install, and get an error " unable to open
    the file".

    I hid this update for a long while, just tried it again yesterday with same
    result.

    Obviously, MS has had a major problem with this update for many, I am
    somewhat suprised they never fixed it...
     
    Don Burnette, Nov 29, 2007
    #61
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  2. paul4golf

    nine9volt Guest

    Same problem here I can't install that update hope you received an answer by
    now.
     
    nine9volt, Nov 29, 2007
    #62
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  3. paul4golf

    eggsBenedict Guest

    Allen,

    Thanks for the link. I was able to install successfully on my XP-Home OS.
    Again, thanks!
     
    eggsBenedict, Nov 29, 2007
    #63
  4. paul4golf

    Don Burnette Guest

    When I try that, I get the following message:

    " This patch package could not be opened. Verify that the patch package
    exists, and you can access it, or contact the vendor to verify this is a
    valid windows installer patch package".
     
    Don Burnette, Nov 29, 2007
    #64
  5. paul4golf

    LarryB Guest

    tb,
    I used your fix by going to the appropriate folder and used "Run as
    Administrator", the update installed fine, but after rebooting the pesky
    "Update is ready to be installed" icon was back in my systray. I clicked on
    install, clicked on shutdown, turned the computer back on and voila, "Update"
    apparently believes it has installed the update. While it does not show up
    as an installed update, at least not yet, it does show up as a successful
    install in "Update History".

    Sure would be nice to know what caused the problem. Maybe some guru will
    figure it out and let the rest of us know! :)
    --
    Dell E510
    Pentium D-820
    2GB DDR2 SDRAM
    Dual 250GB Seagate HDDs
    BFG(Nvidia) 7600GT-OC Graphics Card
    Windows Vista Ultimate 32 bit
     
    LarryB, Nov 29, 2007
    #65
  6. paul4golf

    James Guest

    I'm a bit "antsy" about deleting or renaming folders in my operating system,
    and even more "antsy" about reloading my Vista OS, all to correct a problem
    that was caused by Microsoft, i.e., this text at
    http://support.microsoft.com/?kbid=910336 - CAUSE - This problem occurs when
    some files in the update are missing, even though the update is downloaded
    and extracted successfully, when referring to receipt of an 80070002 error
    code.

    Surely there must be an easier method to "fix" this problem when an update
    fails, maybe issuing the update with another name...

    As you have already realized, I'm not "computer literate," but trying to
    learn.

    James
     
    James, Nov 29, 2007
    #66
  7. paul4golf

    RAH072979 Guest

    I tried this and it worked!!!!!! Yeah! For some reason my path, however, was
    c:\Windows\SotfwareDistribution\Download\Install
    Also, even if you are in your admin account run it as an administrator by
    right-clicking on the .exe file.
    Thanks brittybabe69!!!!
     
    RAH072979, Nov 29, 2007
    #67
  8. paul4golf

    Dave Horne Guest

    James, I too am not an expert but some folders get recreated every time
    Windows starts up. By renaming a folder you can always put it back in place
    if the 'solution' didn't work.

    It is now quite clear that MS didn't test this update very carefully. I
    rather doubt anyone from MS will admit releasing a faulty update.
     
    Dave Horne, Nov 29, 2007
    #68
  9. paul4golf

    CDS Guest

    Link worked great. Thank you. It's good that somebody knows how to support
    this stuff.
     
    CDS, Nov 29, 2007
    #69
  10. paul4golf

    Garfish Guest

    Just follow the yellow brick road. "brittybabe69 wrote and worked for me
    (vista ultimate x86)
    Go to C:\Windows\SoftwareDistribution\Download\Install and install manually
    the archive. After finish run again the windows update to search for updates
    and install automatic if any new.
    Finish. You are updated now"
     
    Garfish, Nov 29, 2007
    #70
  11. paul4golf

    Carsten Guest

    It seems strange that the file that is downloaded to the download folder is
    dated 1 Sep 2004. I found lots of info regarding KB867460 on Google, all
    dated in 2004. All of this is way before Vista.

    And .NET Framework 1.1 - isn't that for XP? Isn't Vista running 3.0? Is it
    possible that the Update service is delivering a wrong and old file that was
    never meant for Vista?

    Sorry, I don't know much about this, but is seems strange that the update is
    much older than Vista itself.
     
    Carsten, Nov 30, 2007
    #71
  12. paul4golf

    Caveman Guest

    The .NET 1.1 SP1 failed to install on my laptop yesterday with the same error
    message (8007002). So I turned on my desktop late last night to see if the
    same problem exists there. However, this update did not show up. I tried it
    again today on the desktop but the only available update is for the Window
    Defender released today (KB915597). It seems to me that MS pulled the .NET
    update due to the massive installation failure. I also rember that the update
    message on the laptop said that the reason for the failure is something like
    "not needed". I will just ignore the .NET update for now. May be MS
    accidentally released an unfinished update.
     
    Caveman, Nov 30, 2007
    #72
  13. paul4golf

    GeorgeOF Guest

    I followed brittybabe69's suggestion later in this post (ie run the updater
    file from its folder) and it worked fine for me. The update now appears in
    the update history list, but not in the installed updates list.

    I have also had responses from Microsoft. The first did not understand my
    problem (my fault, no doubt, for not being clear enough) and told me how to
    re-install .NET Framework; the second has advised me to repair Windows Vista
    with the original DVD. Now, the manufacturer of my machine neglected to give
    me a copy of the DVD, so I will have to get it from them; but I'm concerned
    that the second response from Microsoft identified the error code I was
    getting as 80070005 NOT 80070002. I'm not clear whether this was a typo or a
    misunderstanding, so I am checking with Microsoft.

    I am happy to post the advice from Microsoft if anyone wants it, but it
    might be better to wait.

    One final piece: my son, who runs XP received notice of the same update and
    had no trouble installing it.

    Cheers

    George
     
    GeorgeOF, Nov 30, 2007
    #73
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