Update Failures

Discussion in 'Windows Update' started by Janey, Jun 13, 2010.

  1. Janey

    Janey Guest

    I've been unable to accept the automatic updates either automatically or
    through Microsoft's Windows Update site. Auto updates were ongoing until
    last night.
    This is the message I get and the update icon remains on the task bar
    waiting for me to express install what it has for me.

    "Some Updates could not be installed:

    Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security Update
    for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909)

    Microsoft .NET Framework 1.1 SP1 Security Update for Windows 2000 and
    Windows XP (KB979906)"

    I ran the free Once Care scan which found no problems.
    Then I ran another scan with my malbytes malware program which found 12
    various intruders, mostly low threat, and they are now quarantined/removed.

    With each attempt to install the updates I get the same message above---even
    when I try to install only one at a time. The auto updates continue waiting
    to be installed.

    I really would like to get my updates to feel safe enough to go online to
    publish my newsletter!

    Appreciate any help available.

    Janey, Jun 13, 2010
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  2. You are safe enough to do that...

    Anyway - according to the Knowledge Base Article for one of the updates you

    "How to obtain help and support for this security update

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local Microsoft
    subsidiary for support issues with security updates, visit the Microsoft
    International Support website:

    North American customers can also obtain instant access to unlimited
    no-charge email support or to unlimited individual chat support by visiting
    the following Microsoft website:

    You might also benefit from the section right under that labeled, "Known
    issues and additional information about this security update". ;-)
    Shenan Stanley, Jun 13, 2010
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