Update for ISA 2004 KB916106 killed access to external web sites

Discussion in 'Windows Small Business Server' started by Ray Collins, Apr 29, 2006.

  1. Ray Collins

    Ray Collins Guest

    Installed via WSUS with a manual reboot. After the reboot clients could not
    access external web sites (workstations also rebooted).

    ISA returns a DNS error to the browsers. No errors seen when running ISA
    monitor, i.e. no access denied etc.

    Removed the update and everything works.

    Not looking for a solution, just advising a problem.
     
    Ray Collins, Apr 29, 2006
    #1
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  2. Not seeing issues like that with the patch.. reinstall it ..call PSS

    Don't remove it.. get to the bottom of the issue.

    We're seeing issues where it's not rebooting when it hsould.
     
    Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP], Apr 29, 2006
    #2
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  3. Ray Collins

    Ray Collins Guest

    No, can't be bothered.
    Had enough of M$ and PSS in particular at the moment.

    I removed it, everything is fine. I not wasting my time on it. If Microsoft
    wants me to be a beta tester they can pay me !
    A friend found the same issue on one of his installs so other people will
    come across it. They can waste their time with M$.
     
    Ray Collins, Apr 29, 2006
    #3
  4. Is it possible some services didn't restart after the patch was applied? In
    my case, W3 service didn't restart, and one of the Exchange services. They
    restarted manually without incident and everything is fine (no server
    restart).
     
    Les Connor [SBS Community Member - SBS MVP], Apr 29, 2006
    #4
  5. Ray Collins

    Gary Karasik Guest

    See Les's reply, and ditto from me (and others): The patch stops, but
    doesn't automatically restart, the W3 service, and on SBS it doesn't
    automatically restart some of the Exchange services. I agree with you that
    we shouldn't have to be beta testers, but what else is new.

    The patch does make certain web sites available that aren't available to
    unpatched systems (e.g. Delta.com), so is worth installing. You'd be doing
    us all a service if you'd reinstall the patch and see if your web access is
    restored once you manualy restart the W3 (and Exchange) service. If you
    STILL don't have access, then there's a further problem with the patch that
    needs to be addressed.

    Incidentally, before this patch was released, it was a hotfix, and the
    hotfix had the same problem as the patch--didn't automatically restart the
    W3 and Exchange services, which I reported at the time.

    GaryK
     
    Gary Karasik, Apr 29, 2006
    #5
  6. Ray Collins

    Ray Collins Guest

    From original post - "Installed via WSUS with a manual reboot"

    Yes the patch stopped stuff and didn't restart it, yes this was reported
    when it was a hotfix.
    After reboot everything appears as it should. Except can't access external
    web sites.

    Remove the hotfix and reboot and everything is fine.

     
    Ray Collins, Apr 30, 2006
    #6
  7. Ray Collins

    Ray Collins Guest

    There are work arounds, e.g turn off compression.
     
    Ray Collins, Apr 30, 2006
    #7
  8. Only iTunes.. you'll ultimately need that hotfix.

    And yeah.. I'm a little ticked that the ISA folks blew me off when I
    reported it the first time.
     
    Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP], Apr 30, 2006
    #8
  9. Found the same issue of not restarting services.. or non functioning
    after the patch?
     
    Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP], Apr 30, 2006
    #9
  10. Ray Collins

    Ray Collins Guest

    non functioning i.e. can't access external sites (DNS errors). I noticed
    somebody else in another thread say that web access was slow until they
    removed the patch.
     
    Ray Collins, Apr 30, 2006
    #10
  11. Ray Collins

    Ray Collins Guest

    There was a separate hotfix available for the iTunes issue that didn't have
    side effects. Something they have done in rolling up a few fixes has caused
    problems.
     
    Ray Collins, Apr 30, 2006
    #11
  12. So you applied both the original hotfix 'and' the new patch and hit this
    issue after the new patch?
     
    Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP], Apr 30, 2006
    #12
  13. Ray Collins

    Ray Collins Guest

    Removed the hotfix, rebooted all ok. Applied the patch rebooted not ok.
    Removed the patch, rebooted ok.
     
    Ray Collins, Apr 30, 2006
    #13
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