Update for Microsoft Silverlight 1.0 (KB955305) failed install 6 t

Discussion in 'Windows Update' started by recreaghmd, Aug 19, 2008.

  1. recreaghmd

    recreaghmd Guest

    Update for Microsoft Silverlight 1.0 (KB955305) attempted 6 times in Vista
    SP1, due to problem with the "Ëxternal Installer", which will them close.

    Installation date: ‎19-‎Aug-‎08 16:10
    Installation status: Failed
    Error details: Code FF
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: install.exe_Microsoft® Visual Studio® 2005
    Application Version: 8.0.30716.0
    Application Timestamp: 487d8721
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000005
    Exception Offset: 00042f60
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 1033
    Additional Information 1: 50a5
    Additional Information 2: c895db543c2037e28a3d1aba7f7da75c
    Additional Information 3: e9f5
    Additional Information 4: 0ed133900fd30ac36430f98852c71edb

    Please advice, thanks.
     
    recreaghmd, Aug 19, 2008
    #1
    1. Advertisements

  2. Do you have any substituted drive letters asssigned? (If you aren't sure, open
    a command window, type "subst" and press ENTER.)

    Are there any removable media mounted on your machine?

    Harry.
     
    Harry Johnston [MVP], Aug 19, 2008
    #2
    1. Advertisements

  3. recreaghmd

    zulu Guest

    I get the same message when trying to install:

    Some updates could not be installed

    The following updates were not installed:
    Update for Microsoft Silverlight 1.0 (KB955305)
     
    zulu, Aug 20, 2008
    #3
  4. recreaghmd

    30xa Guest

    Same problem here
     
    30xa, Aug 20, 2008
    #4
  5. recreaghmd

    terri Guest

    This update will not install on my PC either. (Windows XP SP3)

    Thanks, Terri
     
    terri, Aug 20, 2008
    #5
  6. recreaghmd

    Walt Guest

    I have been having the same problem. I am running Vista Ultimate on a
    Thinkpad T60p. I have tried to install the Silverlight 1.0 update at least
    20 times. The install always fails with an Error 64C.
     
    Walt, Aug 21, 2008
    #6
  7. Dearly beloved in this fiasco. (zulu, 30xa, terri, walt)
    Hoping that you will come back to this exchange for my solution. The experts
    were of no help and very burocratic
    Uninstall Silverlight, preferably with the Windows Install clean up.
    Reboot.
    Download the SL1 and expand into a directory in C:\temp\SL1 (I did not tried
    the 2.0 because it beta)
    Using the install.exe will give you another failure. Insted use the msi file
    directly installing it.
    It worked for me.
    Cheers
     
    Rolando E Creagh, MD, Aug 26, 2008
    #7
  8. One more thing, for peace of mind.
    If after compleating install you attempt to install KB959305, it will tell
    you that it is not needed.
    Cheers
     
    Rolando E Creagh, MD, Aug 26, 2008
    #8
  9. recreaghmd

    ngcbms Guest

    Does not work for me either: Windows 2003 Server...
     
    ngcbms, Aug 28, 2008
    #9
  10. Dearly beloved in this fiasco. (zulu, 30xa, terri, walt)
    Hoping that you will come back to this exchange for my solution. The experts
    were of no help and very burocratic
    Uninstall Silverlight, preferably with the Windows Install clean up.
    Reboot.
    Download the SL1 and expand into a directory in C:\temp\SL1 (I did not tried
    the 2.0 because it beta)
    Using the install.exe will give you another failure. Insted use the msi file
    directly installing it.
    Once completed, you can try to reinstall the update patch. Eventually you
    will get a message of NO install, because it is NO NEDDED.
    It worked for me.
    Cheers
     
    Rolando E Creagh, MD, Aug 28, 2008
    #10
  11. recreaghmd

    zulu Guest

    Hey Ronaldo and everybody who has this problem

    I got it working :D

    By the way, my system is runing XP pro SP3.

    I tryed to uninstall using windows "add/remove programs", it did not work.
    Then I downloaded "Windows Install clean up" and uninstalled it that way.
    Silverlight is still showing in "add/remove programs" but now it gives a new
    error when trying to uninstall.

    I then restartet. Silverlight is still showing in "add/remove programs" but
    I proceded anyway. I then followed Ronaldo's steps (see below) installing the
    msi file like this:

    msiexec.exe /I C:\temp\SL1\silverlight.msi

    It took less then a second, but guess what... It actually works, no more
    problems :D.

    Thanks alot Ronaldo!!!

    zulu
     
    zulu, Sep 3, 2008
    #11
  12. recreaghmd

    zulu Guest

    Hey Ronaldo and everybody who has this problem

    I got it working :D

    By the way, my system is runing XP pro SP3.

    I tryed to uninstall using windows "add/remove programs", it did not work.
    Then I downloaded "Windows Install clean up" and uninstalled it that way.
    Silverlight is still showing in "add/remove programs" but now it gives a new
    error when trying to uninstall.

    I then restartet. Silverlight is still showing in "add/remove programs" but
    I proceded anyway. I then followed Ronaldo's steps (see below) installing the
    msi file like this:

    msiexec.exe /I C:\temp\SL1\silverlight.msi

    It took less then a second, but guess what... It actually works, no more
    problems :D.

    Thanks alot Ronaldo!!!

    zulu
     
    zulu, Sep 3, 2008
    #12
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.