Update for Windows Vista (KB938371) error code 80070057

Discussion in 'Windows Update' started by Rob, Mar 18, 2008.

  1. Rob

    Rob Guest

    Information about this update can be found here:
    http://support.microsoft.com/kb/938371

    I am running Vista Home Premium. Note that Other updates do install just
    fine. For instance I just installed a windows defender update with no
    problems. It seems to be this particular update that will not install
    correctly. I've also tried downloading the update manually with no luck. I've
    done searches on google and through the forums with no luck as well.

    Any suggestions?
     
    Rob, Mar 18, 2008
    #1
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  2. Rob

    Rob Guest

    In case the subject line was cut off for you:

    Update for Windows Vista (KB938371) error code 80070057

    *Side question: Is there no way to edit a post here?*
     
    Rob, Mar 18, 2008
    #2
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  3. (cross-post added to Vista Perf & Maint)

    What a useless article--no deployment or file info.
    Does it have an option for verbose logging? E.g. try starting it with /? to list
    your deployment options or just guess that /verbose will work.


    Searched for what? There are numerous discussions which mention this update.
    Most seem to involve error code 0x80073712.

    This error code is even less descriptive:

    <cmd_output OS="XPsp2">
    E:\>set /a c= 0x57
    87
    E:\>net helpmsg %c%

    The parameter is incorrect.
    </cmd_output>


    Try looking in the install log to find out *what* parameter is incorrect? ; }


    BTW I don't have your OS so I'm cross-posting to a Vista-specific NG.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Mar 18, 2008
    #3
  4. PA Bear [MS MVP], Mar 18, 2008
    #4
  5. Rob

    Rob Guest

    I suppose if I knew everything there was to know about windows updates I
    would already know how to
    solve this problem wouldn't I?
    No the standalone update does not have that option
    Well since I don't know what this error code is I searched for something
    like "Windows Update KB938371 error 80070057"
    and variations of that. What else should I have searched for. Why would I
    pay attention to error code 0x80073712 when it is not
    the same as 80070057?
    ^^^What does this even mean?^^^

    I scanned the Windowsupdate.log file:

    * Update is not allowed to download due to regulation.
    2008-03-18 16:34:12:863 992 a4c DnldMgr Regulation:
    {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
    8587921A-242E-466E-8600-B15C6792EB30 is "PerUpdate" regulated and can NOT
    download. Sequence 9334 vs AcceptRate 0.
    ..
    ..
    ..
    2008-03-18 16:34:54:082 992 a4c Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-03-18 16:34:54:082 992 a4c Agent *************
    2008-03-18 16:34:54:082 992 a4c Report REPORT EVENT:
    {E75D6A21-22DA-4FF6-B2AD-5588ECD7E165} 2008-03-18 16:34:12:832-0600 1 182101 {3AFB21E2-E01E-49C7-A558-54CA0001F9DA} 501 80070057 wusa Failure ContentInstall Installation Failure: Windows failed to install the following update
    with error 0x80070057: Update for Windows (KB938371).

    I certainly don't know what that means but maybe that puts it into context.
     
    Rob, Mar 18, 2008
    #5

  6. That was an editorial comment on the quality of that article, in particular its usefulness
    for troubleshooting problems with installing its update, not a complaint about you citing it. ; )


    Did you try /verbose anyway? Or just -V ?
    BTW what kind of update is it? If it's .msi you would try /L*vx KB938371_Verbose.log


    As I indicated if you had searched for just the update name and perhaps filtered
    for answered posts by appending MVP you would have found whatever the suggestions
    have been for that other code. Nobody knows much about it either, so you could apply
    whatever suggestions were given for collecting diagnostics from those.

    BTW that error code is really a hex string (even though in this particular case it might look like
    a decimal number). In general you will find that there are more instances of error codes prefixed
    by 0x than not. Also, adding "Windows Update" to your search is not likely to improve your
    search results, at least in here. For example, in here it would be implicit or when mentioned at all
    it would just as likely be referred to as WU or AU.

    So I would try two searches: 0x80070057 MVP
    and KB938371 MVP


    That's the point. Not much. ; )


    Indeed. The first message "PerUpdate" regulated and can NOT download." tells you that the server
    is busy and you won't be able to get the update yet. I guess the message and code that you are reporting
    is just a symptom of not being able to handle that event very cleanly.


    But you implied that you downloaded the update, ran it manually and had a problem?
    With what symptom? Hint: it would not be something in the WindowsUpdate.log
    Look for the diagnostics from that attempt. E.g. search your drives for any files which
    it changed that day; then sort them by Date Modified. That actually sorts them by Timestamp
    as well, so then all you have to do is scroll to the time the update was run and see from the
    files which were changed which ones are readable. E.g. drag them to an open Notepad window.


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Mar 19, 2008
    #6
  7. Rob

    Rob Guest

    Well windows update is not currently offering me this specific update
    but it's worth noting that on that page
    the error code 0x80070057 is listed and the description is:
    "ERROR_INVALID_PARAMETER The parameter is incorrect".
    This may be helpful to others trying to give meaning to this error code. I'm
    debating whether or not I should manually install
    this update. I can't see what harm it could do other then completely screw
    up my registry which I suppose isn't good but
    is still fixable with a backup. I'll give it a try and report back.
     
    Rob, Mar 19, 2008
    #7
  8. Rob

    Rob Guest

    Rob, Mar 19, 2008
    #8
  9. Rob

    TaurArian Guest

    80070057 - ERROR_INVALID_PARAMENTER. Third party service which is running in the
    computer creating the problem. Please do a clean boot and then install the updates.

    Could even be your anti virus software.
    --

    TaurArian [MVP] 2005-2008 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


    |
    |
    | > See if Windows Update is now offering you
    | > http://support.microsoft.com/kb/947821. It should correct that error.
    |
    | I no luck with that =(
    |
     
    TaurArian, Mar 19, 2008
    #9
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