update for windows xp and internet explorer 7.0.5730.11ic

Discussion in 'Windows Update' started by paulb727, Mar 28, 2009.

  1. paulb727

    paulb727 Guest

    Havn't had any automatic updates since november, when I try to update
    manually the program goes into "looking for updates for you computer" and
    locks up . A similar problem happens when I try to download IE8, the prgram
    goes into the download mode and stays there , locks up. I get no error
    messages!
    Can anyone help??
     
    paulb727, Mar 28, 2009
    #1
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  2. [[ Automatic Updates hasn't been working since November 2008? I'd see this
    page IIWY: http://www.dslreports.com/faq/10063 ]]

    You are seeing the affects of a hijackware infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
    Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Mar 28, 2009
    #2
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