Update hangs - Running XP, not using Panda

Discussion in 'Windows Update' started by Art, Sep 3, 2006.

  1. Art

    Art Guest

    I was running Windows Update and it hung (for several hours). Since then,
    when I shut down my computer, it wants to install updates. If I let it, it
    never seems to actually do anything. If I try to run Window Update, it just
    hangs.

    In looking at my update history, I can see that the last four updates (all
    on the same day) failed. The first one had error code 0x80200010. The
    others have error code 0x80246005.

    Following some instructions/suggestions here, I did the following (stated
    briefly):
    1) stopped wuauserv
    2) moved files in C:\WINNT\SoftwareDistribution\Download to another
    directory (instead of deleting them)
    3) started wuauserv
    4) ran disk cleanup.

    Looking at WindowsUpdate.log, a few days before downloading those updates,
    there was a syncupdate failure 0x8024400D, soap client error 7, soap error
    code 300.

    The following day, I have "WU client failed searching for update with error
    0x8024001b.

    The day shown for my failed updates shows "DnldMgr BITS job ... hit a
    transient error, updateID = ... , error 0x80200010.

    Suggestions?

    Thanks,

    Art S
     
    Art, Sep 3, 2006
    #1
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  2. Art,

    For error 0x80246005
    1) stop wuauserv
    2) delete C:\WINNT\SoftwareDistribution\** DataStore <--- this folder
    3) start wuauserv

    In fact, all of the errors could well be from an "ill" Software
    Distribution folder and it's subfolders.
    Right click it, choose Properties, and post back with how big it is, please.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 3, 2006
    #2
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  3. You're welcome, Art. Remind me which 4 updates and we'll provide you
    direct download links for them.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Sep 4, 2006
    #3
  4. Those are Office updates. Go to the linked page and choose the proper
    update for the version of Office that is installed :

    KB905754, KB905755, KB905649:
    http://www.microsoft.com/technet/security/bulletin/ms06-012.mspx

    In regards to KB904018, read this first :
    http://support.microsoft.com/kb/904018

    The link to download it is towards the bottom of the page.
    None of those updates came from Windows Update, rather, they came from
    Microsoft Update. If one opts in to MU then Aumtomatic Updates will
    include Office ones.
    Apparently the installation issue came from mismatched software controls.

    Personally, I'd only use Microsoft Update in the " Notify me but don't
    automatically download or install .. " mode. Make a note of what the
    updates are and then either obtain them from the links in the Security
    Bulletins or visit the Office Update page :
    http://office.microsoft.com/en-us/officeupdate/default.aspx

    Download what's needed, save them, and when ALL Office apps and programs
    are CLOSED, then install them.


    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



     
    MowGreen [MVP], Sep 4, 2006
    #4
  5. You're welcome, Art. Keep us posted on your progress, please.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 5, 2006
    #5
  6. Art

    Dany Guest

    MowGreen,

    Can you please let me know how to stop wuauserv? I don't have much idea
    about these, and I am facing the same problem. Any help from you is very much
    appreciated.

    Thanks,
    Dany.

     
    Dany, Oct 12, 2006
    #6
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