Update has greyed out "Windows" tab on left side. Error 0x800C0005

Discussion in 'Windows Update' started by Gary Holmstrom, Jun 30, 2003.

  1. The full error code is
    Windows Update Web Site has a valid address:
    http://v4.windowsupdate.microsoft.com/en/default.asp
    2003-06-30 10:59:16 15:59:16 Success IUENGINE
    Determining machine configuration
    2003-06-30 10:59:16 15:59:16 Success IUENGINE
    Determining machine configuration
    2003-06-30 10:59:20 15:59:20 Error IUENGINE
    Querying software update catalog from
    https://v4.windowsupdate.microsoft.com/getmanifest.asp
    (Error 0x800C0005)
    2003-06-30 10:59:23 15:59:23 Success IUENGINE
    Shutting down
    2003-06-30 10:59:23 15:59:23 Success IUCTL
    Shutting down

    I went through a previous checklist and all is set
    correctly.

    Thanks Gary
     
    Gary Holmstrom, Jun 30, 2003
    #1
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  2. Gary;
    What operating system?
    Follow this:
    http://v4.windowsupdate.microsoft.com/troubleshoot/
    Look for:
    "There are no updates available at this time message after running the
    scan and the "Windows" text is greyed out"

    Otherwise:
    ****Sections changed 30 June 2003****
    POST BACK WITH THE EXACT INFORMATION FROM STEP 18 if all else fails.

    1. Reboot computer then try updates one at a time if issue involved
    multiple updates.

    2. Check Date/Time

    3. What version?
    Right click My Computer, click Properties?
    Waht EXACTLY does it say?

    4. Disable firewall

    5. Disable antivirus

    6. (Windows XP):
    Reboot computer.
    http://support.microsoft.com/?scid=kb;en-us;326815
    Don't forget steps 6-9 catroot2 file.
    Do this whether SP1 is the issue or not.

    Another way to do #6:
    Reboot, login to an Administrator account.
    Double click My Computer.
    Double click C drive.
    Double click Windows file.
    Double click System32 file.
    Right click catroot2, click rename, type "catroot2old"
    ENTER
    Reboot

    7. (Windows XP)
    Go to Control Panel.
    Click Windows Update on the left panel

    8. Go to Internet Options in the Control Panel:
    Delete Cookies
    Delete Files (check box "Delete all offline content")
    Clear History

    9. If you use AOL, minimize AOL and open Internet Explorer and try
    Windows Update

    10. Set a language in Internet Explorer:
    To check the language setting in Internet Explorer:
    (1.) Click "Tools" and then select "Internet Options".
    (2.) Click "Languages".button
    (3.) Make sure at least one language is listed in the "Language
    Options" dialog box.

    11. Disable the options "Automatically detect settings" and "Use
    automatic configuration script."
    To do this:
    (1.) Open Internet Explorer.
    (2.) Click "Tools," and then click "Internet Options."
    (3.) Click "Connections," and then click "LAN Settings."
    (4.) Make sure the check boxes for "Automatically detect settings" and
    "Use automatic configuration script" are not selected.

    12. Open Internet Explorer
    Click Tools
    Click Internet Options
    Click Security tab.
    Click Default
    Click OK and follow prompts.

    13.
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;319585

    14. Upgrade to Internet Explorer Service Pack 1 if not already
    installed:
    http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

    15. Start/Run
    Type "msconfig" ENTER
    Click Start-up tab and make a note of what is checked and unchecked.
    Go back to General tab.
    Select Selective Start-up (unless already selected).
    Uncheck "Load Start-up group items".
    Click OK, follow prompts and reboot.
    Try windows Update again.
    When done, go back to MSCONFIG.
    Recheck Start-up tab items and place to normal Start-up if that was
    original configuration.
    Click OK and follow prompts.

    16. Change the URL from "http..." to "https...".

    17. http://support.microsoft.com/default.aspx?scid=kb;en-us;q193385

    18. Check the Windows Update Log in the "C:\Windows\Windows
    Update.log" for the exact error message.
    See if something here fits
    http://v4.windowsupdate.microsoft.com/troubleshoot/
     
    Jupiter Jones [MVP], Jun 30, 2003
    #2
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