Update Installation Failure : KB978207 (Error Code 0x8007F0EA)

Discussion in 'Windows Update' started by englishman, Jan 24, 2010.

  1. englishman

    englishman Guest

    The above Update for IE7 is failing to install and giving the error code
    indicated. I can't find any quick answers via Google that work. I've tried
    renaming the xpsp3res.dll file and re-installing wu via dial-a-fix but
    nothing has worked yet. I'd be glad to receive any ideas. Thanks
     
    englishman, Jan 24, 2010
    #1
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  2. Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    SuperAntiSpyware
    http://www.superantispyware.com/

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    MalwareBytes
    http://www.malwarebytes.com/

    Reboot and logon as administrative user.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    You may find nothing, you may find only cookies, you may think it is a
    waste of time - but if you do all this and report back here with what you
    do/don't find as you are doing all of it - you are adding more pieces to
    the puzzle and the entire picture just may become clearer and your
    problem resolved.

    Reboot and logon as administrative user.

    Visit this web page:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
    both times. Check the "I agree" box and click on "Next". Check the box
    for "Run aggressive options (not recommended)" and click "Next". Let
    it finish up and follow the prompts until it is done. Close/exit and
    reboot when it is.

    You should now perform a full CHKDSK on your system drive (C:)...

    How to scan your disks for errors
    http://support.microsoft.com/kb/315265
    * will take time and a reboot

    You should now perform a full Defragment on your system drive (C:)...

    How to Defragment your hard drives
    http://support.microsoft.com/kb/314848
    * will take time

    Reboot.

    Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
    and utilize the built-in WIndows Firewall only.

    Reboot.

    Log on as an user with administrative rights and open Internet Explorer
    and visit http://windowsupdate.microsoft.com/ and select to do a
    CUSTOM scan...

    Every time you are about to click on something while at these web pages -
    first press and hold down the CTRL key while you click on it. You can
    release the CTRL key after clicking each time.

    Once the scan is done, select just _ONE_ of the high priority updates
    (deselect any others) and install it.

    Reboot again.

    If it did work - try the web page again - selecting no more than 3-5 at a
    time. Rebooting as needed.

    The Optional Software updates are generally safe - although I recommend
    against the "Windows Search" one and any of the "Office Live" ones or
    "Windows Live" ones for now. I would completely avoid the
    Optional Hardware updates. Also - I do not see any urgent need to
    install Internet Explorer 8 at this time.

    Seriously - do all that. This is like antibiotics - don't skip a single
    step, don't quit because you think things will be okay now - go through
    until the end, until you have done everything given in the order given. If
    you have a problem with a step come ask and let someone here get you
    through that step. If you don't understand how to do a step, come back
    and ask here about that step and let someone walk you through it.

    Then - when done - let everyone here know if it worked for you - or if
    you have more issues.
     
    Shenan Stanley, Jan 24, 2010
    #2
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  3. 0x8007f0ea STR_PACKAGE_MIGRATE_FAILED
    Failed to migrate dependent packages.

    Did you recently have occasion to reinstall Windows?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE7 and/or SP3?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    =====================================

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB978207).

    LOOK! => If your problem relates to a Cumulative Security Update for IE
    (e.g., KB978207), call the above number and ask to be transferred to the
    Consumer IE7 queue (which is 47830).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527
     
    PA Bear [MS MVP], Jan 24, 2010
    #3
  4. englishman

    plughplover Guest

    I also encountered this error. Investgation revealed the update was failing
    with a message indicating it could not migrate Hotfix KB889333 (iepeers.dll)

    I extracted iepeers.dll from the SP3QFE branch of KB978207 and manually
    updated the copies in system32 and dllcache. The update then ran to
    completion.

    FWIW This was a fresh XP install from a slipstreamed XP+SP3+etc CD.
     
    plughplover, Jan 25, 2010
    #4
  5. QED: If it was a "fresh install," why did you need Hotfix KB889333 to begin
    with?
    <snip>
     
    PA Bear [MS MVP], Jan 25, 2010
    #5
  6. englishman

    englishman Guest

    Thanks for the diagnostic "schedule" - I won't have time to systematically
    execute it until weekend but, meanwhile, I would still be very very keen to
    hear from anyone else who has suffered the same KB978207 (Error Code
    0x8007F0EA) update installation failure. FYI I have XP Sp3 with IE7

    etc
    etc
    etc
     
    englishman, Jan 25, 2010
    #6
  7. Repost:

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978207).

    LOOK! => If your problem relates to a Cumulative Security Update for IE
    (e.g., KB978207), call the above number and ask to be transferred to the
    Consumer IE7 queue (which is 47830).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    <snip>
     
    PA Bear [MS MVP], Jan 25, 2010
    #7
  8. englishman

    englishman Guest

    Excellent - I had a quick skim of the relevant logfile and also found - just
    like plughplover - that an earlier version of iepeers.dll (7.0.6000.20661)
    from an earlier hotfix was blocking KB978207. I did as plughplover suggested
    below and : problem solved ! KB978207 now installed fine. Thanks to all for
    their help.
     
    englishman, Jan 27, 2010
    #8
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