Update KB 922880 - Error with iertutil.dll

Discussion in 'Internet Explorer' started by Ray, Jul 27, 2006.

  1. Ray

    Ray Guest

    Some people are having trouble with a new update KB922880. This is they way
    I see it...

    When you run the installer for IE7 Beta 3, it automatically goes online
    during the "update" process to check for updates for IE7 Beta 3 before
    install. As of Tuesday July 25, there was a new update for IE7 Beta 3
    (KB922880). The update actually installs during the "update" process, but
    IE7 Beta 3 fails to install because of the same "permissions" issues that we
    have been seeing all along. You are asked to restart your computer for
    changes to take effect.

    Now this is where you run into trouble...

    Upon reboot of the computer you start getting lots of error messages with
    IERTUTIL.DLL. You are no longer able to use IE6, System Restore, Windows
    Search, Outlook (and express) and MS Money to name a few. It's suspected
    that the update KB922880 is actually installing and not uninstalling when the
    overall install of IE7 Beta 3 fails.

    From this point, if you want to uninstall the KB article 922880 you get an
    error message telling you somthing like "Your operating system has been
    upgraded since installing IE7 Beta 3 and the update cannot be removed or it
    will make your system unstable."

    The workaround...

    *** You need to have a copy of IE7 Beta 3 installer saved on your computer,
    because at this point you will probably have no access to the internet.
    Another option is to go to another computer that works and burn the installer
    for IE7 Beta 3 to a cd or copy to usb drive and transfer to the broken
    computer. ***

    First thing to fix is 'why' the installation of IE7 Beta 3 is failing. To
    make a very long story short, Disable ZoneAlarm firewall and Webroot
    Spysweeper. (Oh yea please enable Windows Firewall before disabling
    ZoneAlarm please ;-) ). Now click on 'start' and 'run' and in the 'run' box
    type 'regedit' and click 'ok'

    (Regedit disclaimer - USE AT OWN RISK YOU CAN HARM YOUR COMPUTER IF YOU MESS
    UP)

    The registry editor will open up, please make it full screen. If you don't
    see the word 'My Computer' on the left hand side of the screen, hold the LEFT
    ARROW on the keyboard until you do. If this does not work, click on the left
    hand side of the registry editor window and try again.

    Now that you see "My Computer", click on the little + next to it.

    Right click on "HKEY_CLASSES_ROOT" and select 'permissions'. A permissions
    window will now open, you should see just the word "Everyone". Click on
    'Add...". Now type the word Administrator in the box and click on 'Check
    Names'. Once that is done click on 'ok'

    Now, click on the word "Administrator" so it's blue and put a check in 'full
    control' and click 'apply' and 'ok'. You may get the hourglass for a minute
    here. Once that is done, close down registry editor.

    Now run the installer for IE7 Beta 3, making sure to uncheck the box that
    "updates" the installation. Upon sucessfull installation, you will reboot
    your computer to find that everything works just fine.

    Hope this helps
     
    Ray, Jul 27, 2006
    #1
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  2. Ray

    lout275 Guest

    Ray, thank you very much for this information you saved me from having to
    reinstall Windows again.
     
    lout275, Jul 27, 2006
    #2
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  3. Ray

    Ray Guest

    Glad I could help. ;-)

     
    Ray, Jul 27, 2006
    #3
  4. Ray

    OD1 Guest

    Purely thanks. Phone support failed and despite myself being a fair tech I
    woulda never thought that permissions on root would affect the installer.
    Why's it do that?
     
    OD1, Jul 28, 2006
    #4
  5. Ray

    MikeK Guest

    This is my case exactly and I followed your ideas, but I can't reinstall
    without uninstalling and it will not let me do that, help.
     
    MikeK, Jul 28, 2006
    #5
  6. Ray

    MikeK Guest

    Found this post tried it and it worked.

    ....All you really need to do is copy the c:\Program Files\Internet
    Explorer\iexplore.exe file from a PC that still has IE6 installed to the PC
    you are trying to update. Run the IE7B3 installation again and voila!! it
    works....
     
    MikeK, Jul 28, 2006
    #6
  7. Ray

    Johnnye Guest

    This worked for me!


     
    Johnnye, Jul 29, 2006
    #7
  8. Sandi - Microsoft MVP, Jul 29, 2006
    #8
  9. Ray

    JRosenfeld Guest

    I have IE 7 beta 3 installed from before the KB 922880. The latter is now
    being offered by Microsoft updates as an optional install. I don't have
    Yahoo toolbar. Is it best left uninstalled?

    I don't want to have problems with uninstall/install of IE 7 in the future
    :)
     
    JRosenfeld, Jul 29, 2006
    #9
  10. Sandi - Microsoft MVP, Jul 30, 2006
    #10
  11. Ray

    JRosenfeld Guest

    Thanks for your advice.
     
    JRosenfeld, Jul 30, 2006
    #11
  12. Ray

    tadipoli Guest

    Worked like a charm!! I've been pulling my hair out for 2 days. Even got a
    case number for tech support from Microsoft and waiting for a call. Guess I
    won't be needing that. THANKS!!
     
    tadipoli, Jul 31, 2006
    #12
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