Update kb920685

Discussion in 'Windows Update' started by Becky, May 17, 2007.

  1. Becky

    Becky Guest

    I am having problems installing this download. I will intialize fine but
    then when it tries to install it some how gets cancelled. That is what it
    says on the history of update page.

    I have windows xp home edition.

    Any help would be nice.

    Becky
     
    Becky, May 17, 2007
    #1
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  2. Open the KB920685.log located in the WINDOWS directory [folder] with
    Notepad.
    Copy and paste the contents into your reply, please.

    Also, check to see the state of the Indexing Service
    Go to Start > Run > type in

    services.msc

    Click OK or press Enter
    Locate Indexing Service in the left frame
    Double click on it
    What's showing for " Startup type: " ?

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], May 17, 2007
    #2
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  3. Becky

    Becky Guest

    The startup said manuel

    I will have to split the log. I have been having this problem since sept
    06. I thought i had it taken care of but guess not.

    Do you want the whole log or just may's log. Just thought i would ask
    before i post the whole thing.
     
    Becky, May 17, 2007
    #3
  4. Go to the very bottom of the KB920685.log
    Include the last two sections of it ... they are divided by lines that
    look like this -
    ==================================================================

    Copy and paste the last two sections demarked by said line

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], May 17, 2007
    #4
  5. Becky

    Becky Guest

    Here is the log
    =======================================================================

    =========
    2.906: 2007/05/17 03:01:13.062 (local)
    2.906:

    C:\WINDOWS\SoftwareDistribution\Download\05c415ef6d072eb49a51ae487bfc11

    a6\update\update.exe (version 6.2.29.0)
    2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    2.906: Hotfix started with following command line: -q -z -er

    /ParentInfo:80e881450e804647b69ffcee3142c68a
    8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed

    with error 0x2
    8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed

    with error 0x2
    8.218: DoInstallation: CleanPFR failed: 0x2
    8.375: SetProductTypes: InfProductBuildType=BuildType.IC
    8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
    9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
    9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll

    failed: 0xe0000102
    9.250: ref tag c:\windows\system32\sp4.cab does not exist
    9.250: ref tag c:\windows\system32\sp3.cab does not exist
    9.250: ref tag c:\windows\system32\sp2.cab does not exist
    9.250: ref tag c:\windows\system32\sp1.cab does not exist
    9.250: ref tag c:\windows\system32\driver.cab does not exist
    9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
    9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
    9.250: ref tag c:\windows\system32\wms4.cab does not exist
    9.250: ref tag c:\windows\system32\wms41.cab does not exist
    9.250: ref tag c:\windows\system32\ims.cab does not exist
    9.250: ref tag c:\windows\system32\ims1.cab does not exist
    9.250: ref tag c:\windows\system32\ins.cab does not exist
    9.250: ref tag c:\windows\system32\ins1.cab does not exist
    9.297: Starting AnalyzeComponents
    9.312: AnalyzePhaseZero used 0 ticks
    9.328: No c:\windows\INF\updtblk.inf file.
    9.343: OEM file scan used 15 ticks
    9.562: AnalyzePhaseOne: used 234 ticks
    9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    9.562: AnalyzeComponents: Hotpatching is disabled.
    9.562: FindFirstFile c:\windows\$hf_mig$\*.*
    12.984: KB920685 Setup encountered an error: The update.ver file is

    not correct.
    13.968: KB920685 Setup encountered an error: The update.ver file is

    not correct.
    15.734: AnalyzeForBranching: Getting file version for file

    c:\windows\system32\query.dll failed with error 0x00000057
    15.734: AnalyzeForBranching used 1766 ticks.
    16.000: AnalyzePhaseTwo used 266 ticks
    16.000: AnalyzePhaseThree used 0 ticks
    16.000: AnalyzePhaseFive used 0 ticks
    16.000: AnalyzePhaseSix used 0 ticks
    16.000: AnalyzeComponents used 6703 ticks
    16.000: Downloading 0 files
    16.000: bPatchMode = TRUE
    16.000: Inventory complete: ReturnStatus=0, 6922 ticks
    16.031: Num Ticks for invent : 6953
    16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL

    for file c:\windows\inf\HFX16.tmp
    16.484: Copied file: c:\windows\inf\branches.inf
    42.172: Allocation size of drive C: is 4096 bytes, free space =

    27661357056 bytes
    42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
    42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
    42.265: CabinetBuild complete
    42.265: Num Ticks for Cabinet build : 26234
    42.265: DynamicStrings section not defined or empty.
    42.328: FileInUse:: Detection disabled.
    43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll

    failed: 0xe0000102
    52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
    53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
    55.187: DeRegistering the Uninstall Program -> KB920685, 2
    55.187: KB920685 Setup canceled.
    55.187: Update.exe extended error code = 0xf00d
    2.938:

    =======================================================================

    =========
    2.953: 2007/05/17 03:03:05.375 (local)
    2.953:

    C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6

    bc93aca63a6\update\update.exe (version 6.2.29.0)
    2.953: Hotfix started with following command line: /si

    /ParentInfo:db0f5798e44a0841bada3d71775c98e2
    5.047: DoInstallation: CleanPFR failed: 0x2
    5.047: SetProductTypes: InfProductBuildType=BuildType.IC
    5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
    5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
    5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll

    failed: 0xe0000102
    5.094: ref tag c:\windows\system32\sp4.cab does not exist
    5.094: ref tag c:\windows\system32\sp3.cab does not exist
    5.094: ref tag c:\windows\system32\sp2.cab does not exist
    5.094: ref tag c:\windows\system32\sp1.cab does not exist
    5.094: ref tag c:\windows\system32\driver.cab does not exist
    5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
    5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
    5.094: ref tag c:\windows\system32\wms4.cab does not exist
    5.094: ref tag c:\windows\system32\wms41.cab does not exist
    5.094: ref tag c:\windows\system32\ims.cab does not exist
    5.094: ref tag c:\windows\system32\ims1.cab does not exist
    5.094: ref tag c:\windows\system32\ins.cab does not exist
    5.094: ref tag c:\windows\system32\ins1.cab does not exist
    5.094: Starting AnalyzeComponents
    5.094: AnalyzePhaseZero used 0 ticks
    5.094: No c:\windows\INF\updtblk.inf file.
    5.094: OEM file scan used 0 ticks
    5.157: AnalyzePhaseOne: used 63 ticks
    5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    5.157: AnalyzeComponents: Hotpatching is disabled.
    5.157: FindFirstFile c:\windows\$hf_mig$\*.*
    6.141: KB920685 Setup encountered an error: The update.ver file is

    not correct.
    6.938: KB920685 Setup encountered an error: The update.ver file is

    not correct.
    8.672: AnalyzeForBranching: Getting file version for file

    c:\windows\system32\query.dll failed with error 0x00000057
    8.688: AnalyzeForBranching used 1750 ticks.
    8.688: AnalyzePhaseTwo used 0 ticks
    8.688: AnalyzePhaseThree used 0 ticks
    8.735: AnalyzePhaseFive used 0 ticks
    8.735: AnalyzePhaseSix used 0 ticks
    8.735: AnalyzeComponents used 3641 ticks
    8.735: Downloading 0 files
    8.735: bPatchMode = TRUE
    8.735: Inventory complete: ReturnStatus=0, 3641 ticks
    8.766: Num Ticks for invent : 3672
    8.797: [dumpDownloadTask] We have all necessary files for the package

    to install. Return STATUS_READY_TO_INSTALL
    8.797: dumpDownloadTask returned 0xf201 (ready to install)
    10.047: KB920685 installation did not complete.
    10.047: Update.exe extended error code = 0xf201


     
    Becky, May 17, 2007
    #5
  6. Here's where the installation is failing :
    The error may be stemming from the installed antivirus software
    interfering with the update's attempt to determine the file version
    [*highly likely*] or the version of the file indicated might be incorrect.

    Show hidden files, folders, and system files:
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

    Using Windows Explorer [ Start > All Programs > Accessories > Windows
    Explorer ] navigate to the WINDOWS\system32 folder
    Locate query.dll
    *Right* click it and choose Properties
    Click the Version tab
    query.dll should be at version 5.1.2600.2935

    Now check the version of query.dll located in WINDOWS\system32\dllcache
    Is it the same version as the one located in system32 ?
    Please post back with the version numbers of query.dll located in the
    above mentioned locations, Karen.

    Which antivirus program/security suite is installed ?

    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], May 18, 2007
    #6
  7. Becky

    Becky Guest

    My antivirus is Avast and the file version for the first one is 5.1.2600.2180
    and the second one under dllcache i don't have that file on my computer.

    Becky

     
    Becky, May 19, 2007
    #7
  8. Download KB920685 from here:
    http://www.microsoft.com/downloads/...bf-6034-4c16-bb57-66e70a31a3d6&displaylang=en
    SAVE it, do run it while the browser is open, please.
    When the download is finished close any other open programs, too.
    Pause all of Avast providers by *right* clicking the Avast icon in the
    System Tray on the Taskbar and choose Pause Providers
    Pause each one that's listed

    Now run WindowsXP-KB920685-x86-ENU.exe
    Allow the system to restart if prompted to

    Did that get it installed, Becky ?
    [ Check to ensure that Avast's providers are running now, too, by
    hovering the cursor over the Avast icon on the System Tray ]


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], May 21, 2007
    #8
  9. Becky

    Becky Guest

    Yes it worked finally. Thank you very much.

     
    Becky, May 23, 2007
    #9
  10. Becky

    Becky Guest

    I did see that the version has changed also to 5.1.2600.2935

    I also have a question would this effect any of my downloads? I know just
    for example i go onto shockwave and want to play text twist and the window to
    timed or untimed doesn't come up with picutres just an red x in the left hand
    side. I am also having problems emailing pictures also. Just didn't know
    if this could affect it. I know when i was running the update when it asked
    about copying windows system 32 it failed to copy all of it and I checked ok
    to proceed. Could that have something to do with it maybe and if so how
    could i fix it. Thanks

     
    Becky, May 23, 2007
    #10
  11. You're mowst welcome, Becky. Now, as to
    Test Shockwave and FlashPlayer here :
    http://www.adobe.com/shockwave/welcome/

    Not sure what you're using for emails, so I'll have to ask <w>

    As to the message about not being able to copy files to
    WINDOWS\system32, are you referring to the installation of KB920685 ?

    Which antivirus/security suite is installed ?


    MowGreen [MVP 2003-2007]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], May 23, 2007
    #11
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