Update KB920872 + Realtek High Definition Audio

Discussion in 'Windows Update' started by Neil McLachlan, Sep 19, 2006.

  1. I originally added the following message to another thread but it should
    really be in a thread of its own:

    I had a problem with this update. After it was installed, the sound
    on my PC was very badly distorted -- unacceptable for speech, never mind
    music. I suspect the update conflicts with my sound card and/or its driver.
    The details of my sound device (given in System Information) are as follows:

    Name Realtek High Definition Audio
    Manufacturer Realtek
    Status OK
    PNP Device ID
    Driver c:\windows\system32\drivers\rtkhdaud.sys (
    built by: WinDDK, 3.78 MB (3,966,976 bytes), 02/02/2005 11:23)

    The problem may not occur with other devices but I'd recommend caution
    installing the update. Create a restore point in System Restore, then install
    this update on its own, not as one of several updates. If it causes a
    problem, use System Restore to get rid of it again. If you're in doubt about
    your ability to remove it this way, my advice (for which I accept no
    liability whatever) is to check with your sound device manufacturer and/or
    with Microsoft, first. Don't just ask about known problems; ask about known

    See also: Missing dll problem KB920872 + Creative Audio HQ (a different
    problem & a different sound device but the same update).

    Note to Microsoft: As the medics say, "First, do no harm!"
    Neil McLachlan, Sep 19, 2006
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