Update KB920872

Discussion in 'Windows Update' started by Cynthia, Sep 14, 2006.

  1. Cynthia

    Cynthia Guest

    I have installed this (apparently successfully) repeatedly but keep on
    getting it. Anyone else? Any suggestions apart from just hiding it and
    assuming it has been installed OK?
    XP Home, SP2.
    Cynthia, Sep 14, 2006
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  2. Hi Cynthia

    Could you please send me the %windir%\windowsupdate.log file for this

    Please send to

    Thank you

    Eric Brodish [MSFT], Sep 14, 2006
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  3. Cynthia

    Ernie Guest

    Hi, I have been receiving this update all morning and have installed it each
    time, when I check my list of updates with my programs, it shows more than
    once, should I delete all the extra updates (KB92086) or just ignore them..
    Also, if I have my updates set to be updated auto, how come it notifies me...
    Ernie, Sep 14, 2006
  4. Cynthia

    Ernie Guest

    I made a mistake in the update (KB92086) should have read (KB920872)
    Ernie, Sep 14, 2006
  5. Cynthia

    neale Guest

    I have been getting this repeatedly as well. Have tried getting update from
    update site but it still keeps showing up
    neale, Sep 14, 2006
  6. Cynthia

    Cynthia Guest

    Odd thing just happened, my computer spontaneously rebooted, after which the
    problem Update was no longer pestering me! Magic!!
    Cynthia, Sep 14, 2006
  7. Cynthia

    Ernie Guest

    Thats good, after reading your post, I rebooted my pc and now that little
    yellow shield is gone, I did have one more KB920872 waiting , so I started
    the install and cancelled it... Now the ICON is gone.....good..
    Ernie, Sep 15, 2006
  8. Cynthia

    Mark Guest

    I also have the exact same problem (I'm actually glad that other people are
    experiencing the same thing). Is there a prescribed fix? Are you still
    looking for the log (it's a very large file, and I don't see a place to

    Mark, Sep 15, 2006
  9. Hi,

    The most common cause for this is that you have an OEM PC on which the PC
    manufacturer imaged the kmixer.sys, wdmaud.sys and splitter.sys drivers as
    unsigned. Update.exe will treat these drivers as OEM drivers and not
    overwrite them. Please try the following:

    1. Download the update from
    and save to their C: drive

    2. Click on the Start/Run

    3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK

    Thank you

    Eric Brodish [MSFT], Sep 15, 2006
  10. Cynthia

    pilotart Guest

    My problem had been far more fatal with MS Update.

    10PM last night the 'shield' said it had UPDATES and after a while, asked
    to reboot, clicked "Ok". Big Blue Screen Of Death, no load of Windows, file
    missing. I am 'on the road' without an XP disc...

    Used GoBack to recover and turned Auto Update off, Looked at a lot of NGB
    Recovery files and outstanding looked like Malicious Software Removal Tool
    v1.20, September 2006 and this "Audio Update".

    Went to MS Update and ran the Manual Update and they all loaded and this one
    kept showing up again, went through all the steps on the MS KB but it was
    this method posted by Eric that finally solved that problem, turned Auto
    Update back on now.

    Thank You, {also thank GoBack}

    pilotart, Sep 15, 2006
  11. Cynthia

    Mark Guest

    I do have an OEM PC (HP), and was getting ready to try your fix, but the
    problem seems to have gone away. Rather than risk more problems, I'm
    inclined to just leave it alone. Your thoughts?

    Mark, Sep 15, 2006
  12. Thank you for the fix, works fine for me,.. after four days of pulling my
    hair out!

    I Initially hid the repeatative update, but your solution cures it wholesale.

    Once again thanks.
    curlydave U.K, Sep 16, 2006
  13. Cynthia

    Sharkvanman Guest

    I had the same problem. My computer is a OEM (Packard bell). But I have set
    up the standby button to turn off my computer so use that to switch it off
    instead of going through the start menu (OK i'm lazy). After rebooting many
    times and getting nowhere I switched off through the start menu and the
    update installed before my computer shut down and i have not had the message
    to reinstall. This may help someone.
    Sharkvanman, Sep 16, 2006
  14. Cynthia

    Cynthia Guest

    Like Mark, I have an OEM PC, and like him I have decided to leave well alone
    now the problem has disappeared. Thanks for everyone's responses to my
    erstwhile difficulty.

    Cynthia, Sep 16, 2006
  15. Cynthia

    MFEMF Guest


    I saw your post on this problem as I have the same one. Itried to follow
    your instructions but it did not work. When I did the download and went to
    run the file I got a message saying it could not be found. I then saved it to
    my desktop and tried to run it again it said it was an invalid filename. Can
    you help.
    MFEMF, Sep 17, 2006
  16. Cynthia

    Leon2008 Guest

    I tried to instal the update from september but got a blue screen during the
    installation. Tried it a couples of times and manages to install some of the
    updates. Then it randomly gives me a blue screen. Then I uninstalled all the
    updates from september but still go the blue screen when windows update
    service was stated. Had to change it to manual to avoid blue screen.

    I tried the thing Eric suggested but my computer goes Blue Screen just after
    pressing return! I cannot be me doing something wrong, it is so simple?
    I have a Dell Precision M90, XPSP2, Avast, office package etc. no firewall
    except the inbuild in windows.

    I still haven't manage to install any of the september updates without blue
    screen. Does any one have a suggestion for a solution?

    I also ran the sfc.exe /scannow. It found nothing.

    Please help me. I would like to have all the updates installed.

    Thank you.

    Best regards
    Flemming Gravesen
    Leon2008, Sep 19, 2006
  17. Cynthia

    Menico Guest


    I got this same problem and i just cannot get it fixed.
    I have a Dell Dimension 3100/E310.

    I think its a problem with Dell this Blue screen everytime you start the
    Menico, Sep 21, 2006
  18. ....

    One possible interpretation of this symptom description
    is that the user has not left at least one *space* ( ) between the file name
    and the switch (/o) which is to be passed to the executable once it is running.

    E.g. whereever you saved the file, start by entering that whole filename.
    Enclose it in doublequotes if there are any blanks in the path (or filename).
    Then press End and Spacebar (at least once) and finally type /o
    Then press Enter (or click Ok).

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Sep 21, 2006
  19. Cynthia

    Mandy Guest


    I did what you said below but every time I click on OK to run the file my
    machine reboots.

    Any ideas?

    Mandy, Oct 5, 2006
  20. Cynthia

    george Guest

    my automatic update kept wanting to reistall KB920872 over and over again. I
    did what you instructed upon which the system wanted to reboot. after the
    reboot, A.U. installed the update one more time and that was it. I have a
    Compaq Presario. Thanks very much for the tech help.
    george, Mar 6, 2007
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