Update KB950749 and Error Code Dx80070005

Discussion in 'Windows Update' started by RoyBon, May 15, 2008.

  1. RoyBon

    RoyBon Guest

    I'm new to computers and this group. I have Windows XP Pro with automatic
    update set. Automatic Update KB950749 failed to install today and yesterday.
    When I click the "failed" icon, I get error code Dx80070005. I see there are
    options to find out what is wrong - but when I try these I run into dead
    ends. For example, I see in one spot that there is no Microsoft charge for
    update issues - but elsewhere I get the message that my computer is not
    eligible for this and that there will be a $59 charge. I encountered other

    Is there an easy answer to my problem?
    RoyBon, May 15, 2008
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  2. Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to install the update(s). If you disable a third-party firewall, do NOT
    connect to the internet without having the Windows Firewall enabled!

    See if you can install it manually:
    How to obtain help and support for this security update

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local Microsoft
    subsidiary for support issues with security updates, visit the Microsoft
    International Support Web site:

    You can also obtain instant access to unlimited no-charge e-mail support or
    to unlimited individual chat support by visiting the following Microsoft Web
    site: http://support.microsoft.com/oas/default.aspx?&prid=7552
    Source: http://support.microsoft.com/kb/950749

    If you state your problem clearly and ask no other questions, support is
    PA Bear [MS MVP], May 15, 2008
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