Update KB951748 stopped me using the internet

Discussion in 'Windows Update' started by Piddy69, Jul 10, 2008.

  1. Piddy69

    Piddy69 Guest

    Hi,

    I hope you can help me.

    I dont have Zone Alarm, i am using Norton. This morning i was informed by my
    laptop that it had run an updated and had restarted itself. Since then ive
    had no internet access.

    I followed alot of the threads posted on this website and uninstalled the
    update, still not working.

    Why do i feel like im the only Norton user that is having this problem. It
    only occured after this update and is not a problem with my computer.

    What can i try next?

    I have never run the program restore function before and am unsure whether
    my laptop has recorded a recent restore point as it often hibernates if
    unused and is nver often sat idle in order to create a restore point.

    Am i out of options?
    Please help me.
     
    Piddy69, Jul 10, 2008
    #1
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  2. Windows version?

    Assuming WinXP or Vista: If you (1) disable the Norton firewall and then (2)
    enable the Windows firewall, does the behavior persist?
     
    PA Bear [MS MVP], Jul 10, 2008
    #2
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  3. Piddy69

    Piddy69 Guest

    Ok, i will try this when i return home. Thanks for replying i hope it works.
    But yes its XP.
     
    Piddy69, Jul 10, 2008
    #3
  4. Piddy69

    eldoman Guest

    Hi. I can't connect with this update either! XP, zone alarm, norton, call
    wave. So far I remove the update, but it keeps wanting to be installed. Any
    way to just kill this one?
     
    eldoman, Jul 10, 2008
    #4
  5. Zone Alarm has issued new updates to correct their problem.

    : Hi. I can't connect with this update either! XP, zone alarm, norton, call
    : wave. So far I remove the update, but it keeps wanting to be installed.
    Any
    : way to just kill this one?
    :
    : "Piddy69" wrote:
    :
    : > Ok, i will try this when i return home. Thanks for replying i hope it
    works.
    : > But yes its XP.
    : >
    : > "PA Bear [MS MVP]" wrote:
    : >
    : > > Windows version?
    : > >
    : > > Assuming WinXP or Vista: If you (1) disable the Norton firewall and
    then (2)
    : > > enable the Windows firewall, does the behavior persist?
    : > > --
    : > > ~Robear Dyer (PA Bear)
    : > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    : > > AumHa VSOP & Admin http://aumha.net
    : > > DTS-L http://dts-l.net/
    : > >
    : > >
    : > > Piddy69 wrote:
    : > > > I dont have Zone Alarm, i am using Norton. This morning i was
    informed by
    : > > > my
    : > > > laptop that it had run an updated and had restarted itself. Since
    then ive
    : > > > had no internet access.
    : > > >
    : > > > I followed alot of the threads posted on this website and
    uninstalled the
    : > > > update, still not working.
    : > > >
    : > > > Why do i feel like im the only Norton user that is having this
    problem. It
    : > > > only occured after this update and is not a problem with my
    computer.
    : > > >
    : > > > What can i try next?
    : > > >
    : > > > I have never run the program restore function before and am unsure
    whether
    : > > > my laptop has recorded a recent restore point as it often hibernates
    if
    : > > > unused and is nver often sat idle in order to create a restore
    point.
    : > > >
    : > > > Am i out of options?
    : > > > Please help me.
    : > >
    : > >
     
    Tom [Pepper] Willett, Jul 10, 2008
    #5
  6. To avoid confusion, please begin a new thread about /your/ problem. Thanks.
     
    PA Bear [MS MVP], Jul 10, 2008
    #6
  7. Piddy69

    Piddy69 Guest

    Hi,

    I tried what you suggested and it worked.

    My internets back up and running. Ive told my pc to ignore the update and i
    will manually update my pc once i hear of a cure for the old one.

    Thanks again.
     
    Piddy69, Jul 11, 2008
    #7
  8. Resolution [was Workaround] for Sudden Loss of Internet Access Problem
    (revised multiple times since release on 08 July 2008)
    http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

    NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by
    KB951748 *is* a big deal! See
    http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

    Want to consider other, more highly-rated firewalls?
    http://www.matousec.com/projects/firewall-challenge/results.php
     
    PA Bear [MS MVP], Jul 11, 2008
    #8
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