Update KB961143 not installing

Discussion in 'Windows Small Business Server' started by John, Jan 18, 2010.

  1. John

    John Guest

    Hi

    sbs 2003 standard.Tried installing KB961143 several times but it fails
    without any obvious reason. What is the problem and how can I get the update
    installed?

    Thanks

    Regards
     
    John, Jan 18, 2010
    #1
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  2. You must have .NET Framework 2.0 installed before you apply this update.

    What does the 961143.log file say?
     
    Susan Bradley, Jan 18, 2010
    #2
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  3. Have you downloaded it as an individual patch, and run that? If you go to
    WU History, and click on the failed patch, that should get you to the
    download location. This works most of the time for me.

    I.E. get it from the download center, not through WU/AU/WSUS.
     
    Bill Sanderson, Jan 18, 2010
    #3
  4. By any chance did you uninstall SharePoint?
     
    Susan Bradley, Jan 19, 2010
    #4
  5. Hello John,

    Thanks for your post and others' suggestions.

    As complement, here are some more steps I quoted from other similar KB961143 installation cases which should help:

    1. antivirus, antispyware, and third-party firewall programs
    Please temporarily disable any antivirus, antispyware, and third-party firewall programs and try to install the update again.

    2. This issue may occur The Application Pool was not configured correctly.
    Please open IIS console and then Companyweb node under Web Sites, check if the Home Diectory tab of companyweb to see if it is using a different AppPool other than
    DefaultAppPool. If so, change it to use the DefaultAppPool. Then run IISReset command to restart IIS. After that, please try to install the udpate again.

    3. If the issue persists, please try to modify the following registry keys. Note, please backup the Lsa key before you do any modification.

    - Created the reg dword DisableLoopbackCheck under
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa and gave it a value of 1.
    - Rebooted the server
    - Steps taken from KB 896861 <http://support.microsoft.com/kb/896861>

    Hope this helps.



    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support
     
    Robbin Meng [MSFT], Jan 20, 2010
    #5
  6. John

    John Guest

    Hi Robbin

    Many thanks. I tried 1 & 3. 2 was alerady fine. No luck.

    Thanks

    Regards
     
    John, Jan 20, 2010
    #6
  7. John

    John Guest

    Sharepoint is still installed as far as I can see. Companyweb was giving
    problem in that it asked for login and failed after three tries. Exactly the
    problem, update KB961143 is meant to address.

    However I tried several things and companyweb is accessible since. I presume
    after I created DisableLoopbackCheck key under lsa in registry.

    Both 'SharePoint 3.0 Central Administration' and 'SharePoint Products and
    Technologies Configuration Wizard' fail.

    Thanks

    Regards
     
    John, Jan 20, 2010
    #7
  8. Hi,

    You are welcome John. Glad to know the Companyweb is accessible now after you changed the registry key.

    So what's the error message you received when 'SharePoint 3.0 Central Administration' fails? If there is any error message related in Event logs, please feel free to post back. I
    am willing to provide further help as much as I can.

    Also, if you have any other questions or concerns, please do not hesitate to let us know.


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support
     
    Robbin Meng [MSFT], Jan 21, 2010
    #8
  9. John

    John Guest

    Hi Robin

    Many thanks. When running SharePoint Products and Technologies Configuration
    Wizard I am getting below two events.

    Thanks again.

    Regards


    Event Type: Error
    Event Source: SharePoint Products and Technologies Configuration Wizard
    Event Category: None
    Event ID: 104
    Date: 21/01/2010
    Time: 07:27:09
    User: N/A
    Computer: MYSERVER
    Description:
    Failed to initialize SharePoint Products and Technologies upgrade.
    An exception of type
    Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException
    was thrown. Additional exception information: The pre-upgrade scan tool has
    not yet been run successfully on all content databases in the server farm.
    The pre-upgrade scan tool must complete without errors before you can
    continue with the upgrade process. The pre-upgrade scan tool is available in
    the following location: C:\Program Files\Common Files\Microsoft Shared\Web
    Server Extensions\12\bin\prescan.exe. Before you can upgrade you must run
    the pre-upgrade scan tool against your existing Web sites. If you are
    performing an inplace or gradual upgrade you can run the pre-upgrade scan
    tool on this server now. If you are attaching a database from a previous
    version environment, you will need to run this tool on the previous version
    environment with this database attached before attempting to reconnect this
    database.
    Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException:
    Exception of type
    'Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException'
    was thrown.
    at
    Microsoft.SharePoint.PostSetupConfiguration.InitializeTask.PrepareForUpgrade()
    at Microsoft.SharePoint.PostSetupConfiguration.InitializeTask.Run()
    at Microsoft.SharePoint.PostSetupConfiguration.TaskThread.ExecuteTask()

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.



    Event Type: Error
    Event Source: SharePoint Products and Technologies Configuration Wizard
    Event Category: None
    Event ID: 100
    Date: 21/01/2010
    Time: 07:27:10
    User: N/A
    Computer: MYSERVER
    Description:
    Configuration of SharePoint Products and Technologies failed. Configuration
    must be performed in order for this product to operate properly. To
    diagnose the problem, review the extended error information located at
    C:\Program Files\Common Files\Microsoft Shared\Web Server
    Extensions\12\LOGS\PSCDiagnostics_1_21_2010_7_26_33_969_2078187852.log, fix
    the problem, and run this configuration wizard again.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.




     
    John, Jan 22, 2010
    #9
  10. Hi,

    Thanks for your update.

    From the Event 104 and Event 100 error message, you can see the cause is that "The pre-upgrade scan tool has not yet been run successfully". This issue occurs if you do not run the pre-upgrade scan
    tool (Prescan.exe) before you run the "SharePoint Products and Technologies Configuration Wizard." You must run the pre-upgrade scan tool before you can create a new configuration database or
    before connect to an existing configuration database.

    So please make sure you run pre-upgrade scan tool (Prescan.exe) from c:\Program Files\Common Files\Microsoft Shared\\Web Server Extensions\12\Bin and run the
    following commands before you run the "SharePoint Products and Technologies Configuration Wizard." Please follow KB938216 to do so.

    Error message when you run the "SharePoint Products and Technologies Configuration Wizard" when you upgrade to Windows SharePoint Services 3.0: "Failed to initialize SharePoint Product and
    Technologies upgrade"
    http://support.microsoft.com/kb/938216


    For more information on Sharepoint and recent updates you can go through our blog site that keeps you updated with most recent issues related to SBS.
    Run the pre-upgrade scan tool (Windows SharePoint Services)
    http://technet.microsoft.com/en-us/library/cc287628.aspx

    You receive an error message when you run the pre-upgrade scan tool (Prescan.exe) to scan Windows SharePoint Services 2.0 sites before you upgrade to Windows SharePoint Services 3.0
    http://support.microsoft.com/kb/937291

    Command-line reference for the SharePoint Products and Technologies Configuration Wizard (Windows SharePoint Services)
    http://technet.microsoft.com/en-us/library/cc288944.aspx

    Hope this helps.


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support
     
    Robbin Meng [MSFT], Jan 22, 2010
    #10
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