update readiness tool Error 80004002

Discussion in 'Windows Update' started by Arne, Apr 20, 2008.

  1. Arne

    Arne Guest

    Windows update has stopped working and Vista Serice Pack I install will fail.
    After looking through various posts there seem to be instructions for Xp etc.
    Is there a specific set of instructions for Vista?


    Arne
     
    Arne, Apr 20, 2008
    #1
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  2. I would NOT attempt to install SP1 manually is Windows Update doesn't offer
    it!

    References:

    Unlimited installation and compatibility support for Vista SP1 is available
    at no charge through 18 Mar-09
    • US:
    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
    • CA:
    http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
    • UK:
    http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
    • AU:
    http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
    • Other: http://support.microsoft.com/oas/default.aspx | select Windows
    Vista | select Windows Vista Service Pack 1

    Windows Vista Service Pack 1 [may not be] available for installation from
    Windows Update and is not offered by Automatic Updates:
    http://support.microsoft.com/kb/948343

    Information about Windows Vista Service Pack 1:
    http://support.microsoft.com/kb/936330

    How to obtain the latest Windows Vista service pack
    http://support.microsoft.com/kb/935791

    Windows Vista SP1 FAQ:
    http://windowsvistablog.com/blogs/windowsexperience/pages/windows-vista-sp1-faq.aspx
    http://technet.microsoft.com/en-us/windowsvista/bb972745.aspx
     
    PA Bear [MS MVP], Apr 20, 2008
    #2
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  3. Arne

    Arne Guest

    PA Bear,

    I realize that SP1 will eventually be offered via Windows Update.

    However, now Windows Update is not working. I have tried net.exe stop
    wusaserv and restarting the dll listed in 916259. some of the dll,
    wuaueng1.dll and wucltiu.dll (if I remember correctly) would not register.

    I actually had some problems with ATI video drivers after the Vista SP1
    rolled-back a failed install . And then, when rebooting after a Retrospect
    7.5 restore, had a MBR fail to load event. So I reinstalled XP Media Center
    (OEM Dell), upgraded to Vista Home Premium followed by Anytime Upgrade to
    Ultimate (re-acquired the license). Then used the Retrospect restore to
    replace my installed base of programs.

    However, Windows Update is not working and I would like to be able to fix
    that problem. Otherwise, it will be hours to reinstall all of my programs
    again. I have the Vista OS installed in a 40 Gbyte partition to isolate the
    OS from files and media stored on the computer. The Documents folder is in a
    separate partition as well.

    Arne
     
    Arne, Apr 21, 2008
    #3
  4. I actually had some problems with ATI video drivers after the Vista SP1
    Whoa, that's one harrowing tale! I would have opted for the free Vista SP1
    Support option when I encountered the ATI video drivers issue. [Speaking of
    which, had you ever consulted http://support.microsoft.com/kb/948187?] Sure
    sounds like Windows is in a "confused state" (to put it mildly).

    The 80004002 error ("No such interface supported") aside, the fact that
    Vista SP1 had been installed and is now offered by Windows Update means you
    qualify for the free/no-charge/won't-cost-you-a-penny, unlimited
    installation and compatibility support that I cited in my first reply.
    IMHO, it'd be the best way to resolve the problem, Arne. (Personally, I'd
    hesitate to tell them the history you've posted here.)

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
    AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    attempting to install the update(s). If you disable the third-party
    firewall, make certain that you enable the Windows Firewall!
    =======================================

    Other references include...

    This related thread from July 2007:
    http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/5897e2c68c21f840

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/?scid=ph;en-us;6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
    associated with the download/install.

    How to read the Windowsupdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    Good luck.
    --
    ~PA Bear
     
    PA Bear [MS MVP], Apr 21, 2008
    #4
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