Updates 821557 and 823980 Download but Fail to Install

Discussion in 'Windows Update' started by Frank, Aug 16, 2003.

  1. Frank

    Frank Guest

    I'm running XP home, Ver 5.1, SP1. I can download patches
    821557 and 823980, but they won't install. I've tried
    suggestions 1, 2, and 4 listed in the Windows Update
    Troubleshooter for Error Msg 0x80070643, and the
    workaround Knowledgebase Article 817287 (Windows Update
    643 Error and Catalog Db). Still no joy. OBTW, this
    problem first appeared as early as 20 Jul. I have not been
    able to install these patches since then, although I have
    downloaded and installed other patches (817778, 817606,
    etc).

    Any ideas would be greatly appreciated.

    Below is extract from Windows Update Log:
    Error IUENGINE See iuhist.xml for details:
    Install finished (Error 0x80070643: Fatal error during
    installation.)

    Below is extract from iuhist file.

    - <itemStatus xmlns="" timestamp="2003-08-16T12:29:37">
    - <identity
    itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ve
    r_nt_workstation..2600...com_microsoft.823980_xpsp2_winse_4
    8714_critical." name="823980_XPSP2_WinSE_48714_Critical">
    <publisherName>com_microsoft</publisherName>
    <language>en</language>
    </identity>
    - <description hidden="0">
    - <descriptionText>
    <title>Security Update for Windows XP (823980)</title>
    <eula
    href="/msdownload/update/v3/static/eula/en/eula.htm" />
    <details href="http://go.microsoft.com/fwlink/?
    LinkId=18046" />
    </descriptionText>
    </description>
    - <platform name="ver_platform_win32_nt">
    <processorArchitecture>x86</processorArchitecture>
    <version major="5" minor="1" build="2600"
    servicePackMajor="" servicePackMinor="" />
    </platform>
    <downloadStatus value="COMPLETE" />

    <downloadPath>D:\WUTemp\com_microsoft.823980_XPSP2_WinSE_48
    714_Critical</downloadPath>
    <client>IU_Site</client>
    <installStatus value="FAILED" needsReboot="0"
    errorCode="-2147023293" />
    </itemStatus>
    - <itemStatus xmlns="" timestamp="2003-08-16T12:29:35">
    - <identity
    itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ve
    r_nt_workstation..2600.1.0.com_microsoft.821557_wxp_sp2_win
    se_46728." name="821557_WXP_SP2_WinSE_46728">
    <publisherName>com_microsoft</publisherName>
    <language>en</language>
    </identity>
    - <description hidden="0">
    - <descriptionText>
    <title>821557: Security Update (Windows XP)</title>
    <eula
    href="/msdownload/update/v3/static/eula/en/eula.htm" />
    <details href="http://go.microsoft.com/fwlink/?
    LinkId=17908" />
    </descriptionText>
    </description>
    - <platform name="ver_platform_win32_nt">
    <processorArchitecture>x86</processorArchitecture>
    <version major="5" minor="1" build="2600"
    servicePackMajor="1" servicePackMinor="0" />
    </platform>
    <downloadStatus value="COMPLETE" />

    <downloadPath>D:\WUTemp\com_microsoft.821557_WXP_SP2_WinSE_
    46728</downloadPath>
    <client>IU_Site</client>
    <installStatus value="FAILED" needsReboot="0"
    errorCode="-2147023293" />
     
    Frank, Aug 16, 2003
    #1
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  2. Frank

    Maurice N Guest

    Hello Frank,
    This is taken directly from Windows Update Troubleshooter. Personnaly I'd do #1 & then #4. And note last line in 4 about AV:
    -
    Updates fail to install and you receive error message 0x80070643

    Problem Description:
    When you try to install security\Critical Updates the installation fails and the Windows
    Update.log file contains error 80070643.


    Resolutions:
    Suggestion 1
    ==========
    This can occur if the hotfix installer was referencing:
    C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C:
    \WINDOWS\system32\CatRoot2\edb.log or renaming the entire
    C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete
    normally.
    --------------------------------------------------------------------------------
    Suggestion 2
    ============
    Register the following system files.

    1. On the "Start" menu, click "Run."
    2. Type "regsvr32 licdll.dll" (without quotes).
    3. Click "OK."
    4. Type "regsvr32 regwizc.dll"(without quotes).
    5. Click "OK."
    --------------------------------------------------------------------------------
    Suggestion 3
    ============
    This can occur if the "Microsoft Root Authority" certificate or the "NO
    LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
    Certification Authorities has been removed. On another computer that has the Microsoft Root Authority certificate installed, do the following:
    1. Open Internet Explorer.
    2. Click "Tools," then click "Internet options."
    3. Click "Content," and then click "Certificates."
    4. Click "Trusted Root Certification Authorities."
    5. Scroll down until you locate Microsoft Root Authority certificate.
    6. Click "Export."
    7. Follow the prompts to export the certificate to "DER encoded Binary
    x.509(.CER)" file. On the computer that cannot install updates, follow the steps to import the certificate you saved.
    --------------------------------------------------------------------------------
    Suggestion 4
    ============
    Try deleting the WUTEMP folder or removing the contents in that
    folder. There might have been a trace of a past download or corrupted content
    in the folder that is causing the download to fail.

    Temporarily disable any virus and Web accelerator/enhancement programs.
     
    Maurice N, Aug 16, 2003
    #2
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  3. Frank

    Maurice N Guest

    The following are links for XP --- for your 2 items --- at the MS Download center.
    Be sure to turn off your antivirus before & during these updates ---- simply to lessen chances for failure.
    Also, close out your open programs. Stop any ad-blocker (pop-up ad blocker) program.

    For XP 821557
    http://www.microsoft.com/downloads/...f5-a2e1-4e25-9d16-502886161a35&DisplayLang=en

    For XP 823980
    http://www.microsoft.com/downloads/...6c-c5b6-44ac-9532-3de40f69c074&DisplayLang=en

    If you do not have or use English edition, then be sure to select YOUR language on those pages--before downloading.

    You must RUN these updates to actually install them. So be sure to remember where you save the download -- eg, a special folder.
    After doing the installs, I'd highly suggest you do a logout & system restart.
    HTH
     
    Maurice N, Aug 16, 2003
    #3
  4. Frank

    Frank Guest

    updates ---- simply to lessen chances for failure.
    to select YOUR language on those pages--before downloading.
    be sure to remember where you save the download -- eg, a
    special folder.
    Maurice,

    Thanks, .. I've tried those long ago.

    Anyway, I've I've cracked this nut. Seems the
    xpsp1hfm.exe (e.g., the installation wizard) file that
    comes with these hot fixes is corrupt. I used the
    xpsp1hfm.exe file from another hot fix instead of the
    files that are zipped with these patches and was able to
    install the patches fine. I've got SP1A .. suspect that
    the folks who archived up these files for the patch may
    have used a incompatible install wizard file (perhaps for
    SP1).
     
    Frank, Aug 16, 2003
    #4
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