Updates Downloads, but ALL FAIL on Install

Discussion in 'Windows Update' started by CoachCDC, May 10, 2007.

  1. CoachCDC

    CoachCDC Guest

    I have Windows XP w/ SP2 and have configured the automatic updates. All has
    run well in the past regardless of the updates. Yet on 5/9/07 the 5 auto
    updates (see list) downloaded just fine and then attempted to run the
    installation. Each of the applications failed. I have attempted run my
    computer thereafter, only to have it run so slow, and sluggish that system
    became unbearable to use. On a couple of occassions I had to hard boot the
    entire due to the system going in NOT RESPONDING. I have attempted the
    download (all by auto feature 4X's, with the same outcome each occasion).
    I even attempted to disable the XP Firewall, and any of the spyware, or AV
    apps running. The install failed as described
    List of failed items are:
    PowerPoint 2003(KB933669)
    Excel 2003 (KB93366)
    Word 2003 (KB934181)
    Office 2003 (KB934180)
    Outlook 2003 (KB934708)
    Thanks for any and all quality helps on this issue
     
    CoachCDC, May 10, 2007
    #1
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  2. Make sure, the Office Source Engine service is up and running
    (Start -> Run -> services.msc)

    Bye,
    Freudi
     
    Ottmar Freudenberger, May 10, 2007
    #2
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  3. CoachCDC

    CoachCDC Guest

    This was checked, by I noted that your comment was not the issue. The
    services were runnning. As I stated, the downloads have come via the
    automatic update service (which is functional) and the have come four times.
    Thus the services are running. The issue is that once they are downloaded,
    and as the aforementioned file updates attempt to install....they fail, and
    the program reports back that they fail.

    Other suggestions???
     
    CoachCDC, May 10, 2007
    #3
  4. How to troubleshoot failures updating your Office installation from the Office Update Web
    site
    http://support.microsoft.com/kb/304498

    Have you used a registry cleaner?



    --
    ====================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Backup and data recovery: http://www.acronis.com.sg/
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    Defending your machine: http://defendingyourmachine2.blogspot.com/


    |I have Windows XP w/ SP2 and have configured the automatic updates. All has
    | run well in the past regardless of the updates. Yet on 5/9/07 the 5 auto
    | updates (see list) downloaded just fine and then attempted to run the
    | installation. Each of the applications failed. I have attempted run my
    | computer thereafter, only to have it run so slow, and sluggish that system
    | became unbearable to use. On a couple of occassions I had to hard boot the
    | entire due to the system going in NOT RESPONDING. I have attempted the
    | download (all by auto feature 4X's, with the same outcome each occasion).
    | I even attempted to disable the XP Firewall, and any of the spyware, or AV
    | apps running. The install failed as described
    | List of failed items are:
    | PowerPoint 2003(KB933669)
    | Excel 2003 (KB93366)
    | Word 2003 (KB934181)
    | Office 2003 (KB934180)
    | Outlook 2003 (KB934708)
    | Thanks for any and all quality helps on this issue
    | --
    | Thank You
    | Coach Cone
     
    TaurArian [MS-MVP], May 10, 2007
    #4
  5. Well, the Office Source Engine aka OSE service is another
    service, not really relying on the Automatic Update or BITS
    service. If you've checked that the OSE service is up and
    *running*, ...

    Bye,
    Freudi
     
    Ottmar Freudenberger, May 10, 2007
    #5
  6. Please try this:

    In any Office application, pull down the Help menu, select "Detect and
    Repair", and follow instructions.

    Then try installing the updates again. Please report back here whether it
    worked.
     
    Robin Walker [MVP], May 10, 2007
    #6
  7. CoachCDC

    Peter Foldes Guest

    Office version that you are trying to Update is????
     
    Peter Foldes, May 10, 2007
    #7
  8. CoachCDC

    CoachCDC Guest

    I attempted many of the steps outline in the article. All to no help. Again
    this issue is odd. I am going to repost a new message You may look for it.
    Thanks
     
    CoachCDC, May 11, 2007
    #8
  9. CoachCDC

    CoachCDC Guest

    Robin. In the middle of attempting this, a message was returned that the
    system could not run. And it close out. I have to admit I did not pay close
    attention other than they fact that the Detect & Repair started fine, and
    then hung, and then came back wth the message that it failed. I tried to to a
    Repair from my Office 2003 Professional Disk and it basically did the same
    thing. There is something odd going on. Far too many others are experience
    they same sort of symptoms.
     
    CoachCDC, May 11, 2007
    #9
  10. CoachCDC

    CoachCDC Guest

    Office Professional Editon 2003

    Furthermore
    Here is what shows on the failure to install per the automatic update feature:
    Update for PowerPoint 2003 (KB933669).... Failed
    Security Update for Excel 2003 (KB933666).... Failed
    Security Update for Word 2003 (KB934181).... Failed
    Security Update for Office 2003 (KB934180).... Failed
    Update for Outlook 2003 Junk Email Filter (KB934708).... Failed


    --
    Thank You
    Coach Cone


     
    CoachCDC, May 11, 2007
    #10
  11. CoachCDC

    Texlab Guest

    Dear Coach and Peter.
    I am experiencing the exact same problems as Coach. During Detect and
    Repair.... the office msg is merely "Office Setup Failed"
    I am trying to install the same files as coach and am running Office 2003 on
    Win XP Pro SP 2

    Thanks
    Tex

     
    Texlab, May 11, 2007
    #11
  12. CoachCDC

    Peter Foldes Guest

    OK. Let us try this below. Can you post back as to the result and as to what happened after applying the below fix.
    Follow it step by step

    Thanks


    1st Rename Office subkeys


    Note: Removing the following registry keys may reset customized user
    settings for your Microsoft Office programs.


    1. Close all the applications.
    2. Click on Start->Run, type in REGEDIT and click on OK.
    3. Locate and select the following registry subkeys:


    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


    4. Right click on 11.0 and rename them to Old11.
    5. Close the Registry Editor.


    2nd. Detect and Repair Office 2003


    1. On the Windows taskbar, click Start, point to and click Control Panel.
    2. Double-click Add/Remove Programs.
    3. Click Change/Remove Programs on the left pane.
    4. Highlight Microsoft Office Professional Edition 2003 on the right pane
    and click Change.
    5. Insert the correct version of CD when it requires.
    6. Select "Reinstall and Repair" and click Next.
    7. Select "Detect and Repair errors in my Office installation".
    8. Click Install and wait the process to end.


    3rd. Install the Updates


    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

     
    Peter Foldes, May 11, 2007
    #12
  13. Two possibilities:

    1. Please disable all anti-virus, anti-spyware utilities before attempting
    the Office repair or update.

    2. Have you, at any time since first installing Office 2003, run any
    so-called "Registry Cleaner"? If so, your registry might now be damaged.
    Try backing up your system to a time before using the "Registry cleaner"
     
    Robin Walker [MVP], May 11, 2007
    #13
  14. CoachCDC

    Texlab Guest

    Hi Peter

    Yes this helped. Essentially it seems like a new install and you need to
    have your serial number at the ready when you start any of the applications
    again.

    Thanks
    T
     
    Texlab, May 14, 2007
    #14
  15. CoachCDC

    Peter Foldes Guest

    Glad it worked for you. The reason that you had this issue is that you used some kind of Automatic Reg Cleaner that caused a removal of an entry in the Reg. Never use any Registry Cleaning tool that does any deleting without user input. If you do not know how the reg works then do not touch any cleaner that will remove any strings without your input.

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

     
    Peter Foldes, May 14, 2007
    #15
  16. CoachCDC

    oziguy Guest

     
    oziguy, Jun 7, 2007
    #16
  17. CoachCDC

    oziguy Guest

    OOPS! (My previous post will be blank)
    Needless to say I'm a newbie at this and this is my first interaction with
    this site/community.

    I am SO glad that I found this support alternative after a half day of
    sleuthing because of the my identical Update failure problem.

    Peter, YOU ROCK!! The same goes for all the other MVPs, whose comments I've
    read.

    My problem is solved. Unlike others, I didn't have to insert any CDs,
    Product Keys,
    etc.

    I use a different registry cleaner for the 2 machines I have. I run Windows
    Xp, SP2 with Registry Mechanic on one and have never had a problem. The other
    machine is Windows (XP) Media Center, SP2 and recently purchased RegCure.

    After this Office2003 update failure issue, I had a good look at the
    program's interface and realize how aggressive some registry cleaners can be
    if you, like me, think that everything will be OK with a mere click of the
    'repair' button. This is not a slur on RegCure - I urge all potential buyers
    (especially newbies like me) of registry cleaners to do a bit research on
    user friendliness of different programs with the view to avoid glitches like
    this.

    Thanks again from DownUnder (so to speak)

    oziguy
     
    oziguy, Jun 7, 2007
    #17
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