Updates Fail With Error Message Message 80070002

Discussion in 'Windows Update' started by kwdaves, Jul 19, 2007.

  1. kwdaves

    kwdaves Guest

    I have been updating a brand new Gateway computer and three updates dated
    July 10, 2007 and now a new one have failed so many times I have turned off
    Automatic Updates. None of the troubleshooting steps in Windows Help and
    Support have worked. Now I cannot seem to find a way to contact MS Support
    without paying them.
     
    kwdaves, Jul 19, 2007
    #1
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  2. kwdaves

    TaurArian Guest

    TaurArian, Jul 19, 2007
    #2
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  3. Create this folder and it will install


    c:\windows\system32\logfiles
    create a folder called firewall and the hotfix will install

    c:\windows\system32\logfiles\firewall

    This fixes it!! YIPPEE worked on 3 PC's for me all versions.
     
    John Dean Dallas, Jul 19, 2007
    #3
  4. kwdaves

    kwdaves Guest

    A file named "Firewall" (empty) already existed in my "logfiles" folder.
    Renaming it "firewall" didn't do any good. I did manage to find the proper
    way to submit email support requests and am waiting for a reply. In the
    meantime Automatic Updates are disabled on my machine.
     
    kwdaves, Jul 19, 2007
    #4
  5. kwdaves

    PA Bear Guest

    PA Bear, Jul 19, 2007
    #5
  6. kwdaves

    kwdaves Guest

    KB935807, KB936357, and KB933928 all failed. Another update dated July 10
    failed previously numerous times since July 13 when I bought the computer and
    is no longer listed.
     
    kwdaves, Jul 20, 2007
    #6
  7. kwdaves

    kwdaves Guest

    None of the missing updates are listed in the installed updates on either the
    update page or in the programs.
     
    kwdaves, Jul 20, 2007
    #7
  8. kwdaves

    PA Bear Guest

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to install the update(s).

    Also see the Known Issues section of http://support.microsoft.com/kb/935807;
    Using the appropriate resolution Method in 935807 /may/ allow the other two
    updates to install. To download/install the other two updates install
    manually, see http://support.microsoft.com/kb/933928 and
    http://support.microsoft.com/kb/936357

    ============================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
     
    PA Bear, Jul 20, 2007
    #8
  9. kwdaves

    kwdaves Guest

    Thanks. I found the way to file a request yesterday.
     
    kwdaves, Jul 20, 2007
    #9
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