Updates Fail With Error Message Message 80070002

Discussion in 'Windows Update' started by kwdaves, Jul 19, 2007.

  1. kwdaves

    kwdaves Guest

    I have been updating a brand new Gateway computer and three updates dated
    July 10, 2007 and now a new one have failed so many times I have turned off
    Automatic Updates. None of the troubleshooting steps in Windows Help and
    Support have worked. Now I cannot seem to find a way to contact MS Support
    without paying them.
    kwdaves, Jul 19, 2007
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  2. kwdaves

    TaurArian Guest

    TaurArian, Jul 19, 2007
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  3. Create this folder and it will install

    create a folder called firewall and the hotfix will install


    This fixes it!! YIPPEE worked on 3 PC's for me all versions.
    John Dean Dallas, Jul 19, 2007
  4. kwdaves

    kwdaves Guest

    A file named "Firewall" (empty) already existed in my "logfiles" folder.
    Renaming it "firewall" didn't do any good. I did manage to find the proper
    way to submit email support requests and am waiting for a reply. In the
    meantime Automatic Updates are disabled on my machine.
    kwdaves, Jul 19, 2007
  5. kwdaves

    PA Bear Guest

    PA Bear, Jul 19, 2007
  6. kwdaves

    kwdaves Guest

    KB935807, KB936357, and KB933928 all failed. Another update dated July 10
    failed previously numerous times since July 13 when I bought the computer and
    is no longer listed.
    kwdaves, Jul 20, 2007
  7. kwdaves

    kwdaves Guest

    None of the missing updates are listed in the installed updates on either the
    update page or in the programs.
    kwdaves, Jul 20, 2007
  8. kwdaves

    PA Bear Guest

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to install the update(s).

    Also see the Known Issues section of http://support.microsoft.com/kb/935807;
    Using the appropriate resolution Method in 935807 /may/ allow the other two
    updates to install. To download/install the other two updates install
    manually, see http://support.microsoft.com/kb/933928 and


    Start a free Windows Update support incident request:

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    PA Bear, Jul 20, 2007
  9. kwdaves

    kwdaves Guest

    Thanks. I found the way to file a request yesterday.
    kwdaves, Jul 20, 2007
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