updates still listed as not installed, especially 835732

Discussion in 'Windows Update' started by Simon, May 17, 2004.

  1. Simon

    Simon Guest

    1. ALL the updates I just downloaded and installed from the update site are still listed on the update site, even after they were ostensibly installed, and even after I reboot

    2. This includes the 835732 update required to protect against the sasser virus. Not only is this still listed in the update list for my computer (even though in my update history it says I've installed it), but when I try to run the MC anti-sasser device, it tells me that 835732 is required and has not yet been installed

    3. Moreover, when I downloaded that update and tried to install it myself, the installation dialogue box dissappeared after three or four seconds, not giving me enough time to click the relevant buttons and complete the installation

    Any help with these three issues would be MOST welcome

    Simon
     
    Simon, May 17, 2004
    #1
    1. Advertisements

  2. Answers inline:
    Which updates are you referring to ?

    Download KB835732 from here :

    Security Update for Windows XP (KB835732)
    http://www.microsoft.com/downloads/...9E-DA3F-43B9-A4F1-AF243B6168F3&displaylang=en

    Boot to Safe Mode and install it.

    See if this resolves installing from the Windows Update site :

    You cannot install some updates or programs
    http://support.microsoft.com/?kbid=822798

    MowGreen [MVP]
    *-343-* Never Forgotten
     
    MowGreen [MVP], May 17, 2004
    #2
    1. Advertisements

  3. Simon

    ben Guest

    I am having this same problem and none of these things seem to fix it

    ----- MowGreen [MVP] wrote: ----

    Answers inline

    Simon wrote
    Which updates are you referring to

    Download KB835732 from here

    Security Update for Windows XP (KB835732
    http://www.microsoft.com/downloads/...A9E-DA3F-43B9-A4F1-AF243B6168F3&displaylang=e

    Boot to Safe Mode and install it

    See if this resolves installing from the Windows Update site

    You cannot install some updates or program
    http://support.microsoft.com/?kbid=82279

    MowGreen [MVP
    *-343-* Never Forgotte
     
    ben, May 17, 2004
    #3
  4. ben,

    None of what "things"?
    Open the Windows Update.log located in the WINDOWS folder with
    Notepad. Scroll down to the bottom for the most recent entries, then
    go here : http://v4.windowsupdate.microsoft.com/troubleshoot/
    and look for the error code you encountered. Try the suggested
    resolution(s). If no joy, post back with the last 20 or so lines of
    the log file.


    MowGreen [MVP]
    *-343-* Never Forgotten
     
    MowGreen [MVP], May 18, 2004
    #4
  5. Simon

    simon Guest

    PS. One small bit of help would be if I knew what it was to reboot into safe mode. Can you advise?!
     
    simon, May 18, 2004
    #5
  6. Simon

    simon Guest

    Thanks for the advice, but the problem continues

    1. I am not being given any error messages. The update seem to get installed, and for all I know they are in fact installed, but they are offered again when I revisit update, and in the case of 835732 I am told that it is not installed when I try to run the anti-sasser program. Nonetheless, I have downloaded and run that program, apparently successfully

    2. I followed your link to the site for 835732, downloaded, and again the relevant dialogue box would open only for a fraction of a second

    Since I wasn't given any error messages, there are none to report back to you. Below is a chunk of the update log

    Thank

    Simo
    2004-05-17 21:06:33 20:06:33 Success IUENGINE Asynchronous Download starte
    2004-05-17 21:06:34 20:06:34 Success IUENGINE Download destination root folder is: C:\WUTem
    2004-05-17 21:09:51 20:09:51 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...74-x86-ENU_26d1a97f5266edb9af508be2cb8242d.EX
    2004-05-17 21:09:51 20:09:51 Success IUENGINE Local path C:\WUTemp\com_microsoft.840374_XPSP2_WinSE_92384\WindowsXP-KB840374-x86-ENU.EX
    2004-05-17 21:10:55 20:10:55 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...NU-express_97fdc847788c118764c0e2ddd71f9b7.EX
    2004-05-17 21:10:55 20:10:55 Success IUENGINE Local path C:\WUTemp\com_microsoft.837001_XP_SP1Only_WinSE_84421_Express\WINDOWSXP-KB837001-X86-ENU-express.EX
    2004-05-17 21:12:01 20:12:01 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...NU-express_24e598ce52105a127d731416348f9fa.EX
    2004-05-17 21:12:01 20:12:01 Success IUENGINE Local path C:\WUTemp\com_microsoft.828741_XP_SP1Only_WinSE_61241_Express\WINDOWSXP-KB828741-X86-ENU-express.EX
    2004-05-17 21:12:03 20:12:03 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...NU-express_9030241b92ea5a6cba1e1c129f5a221.EX
    2004-05-17 21:12:03 20:12:03 Success IUENGINE Local path C:\WUTemp\com_microsoft.835732_XP_SP1Only_WinSE_84206_Express\WINDOWSXP-KB835732-X86-ENU-express.EX
    2004-05-17 21:12:06 20:12:06 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...35-x86-ENU_d911770163b58b6809b00f033230b46.ex
    2004-05-17 21:12:06 20:12:06 Success IUENGINE Local path C:\WUTemp\com_microsoft.828035_WXP_SP2_WinSE_50219\WindowsXP-KB828035-x86-ENU.ex
    2004-05-17 21:12:09 20:12:09 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...19-x86-ENU_1b9f23b64b002d1e9d1eaba62f5f8fd.ex
    2004-05-17 21:12:09 20:12:09 Success IUENGINE Local path C:\WUTemp\com_microsoft.825119_WXP_SP2_WinSE_49552\WindowsXP-KB825119-x86-ENU.ex
    2004-05-17 21:23:31 20:23:31 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...26-x86-ENU_461ed9f2ff022332af70d41d8fdaec4.ex
    2004-05-17 21:23:31 20:23:31 Success IUENGINE Local path C:\WUTemp\com_microsoft.Q828026_MSRC3326_WMP_XP_W2K_W2K3\WindowsMedia-Q828026-x86-ENU.ex
    2004-05-17 21:24:36 20:24:36 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...NU-express_c7463c2e5176e5b1e1c9d4f4e09c0b7.EX
    2004-05-17 21:24:36 20:24:36 Success IUENGINE Local path C:\WUTemp\com_microsoft.826939_XPSP2_AEP_50662_CRITICAL\WindowsXP-KB826939-x86-ENU-express.EX
    2004-05-17 21:24:38 20:24:38 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...NU-express_0b59384ed7105f2048eec3b4c9eded6.EX
    2004-05-17 21:24:38 20:24:38 Success IUENGINE Local path C:\WUTemp\com_microsoft.824105_WXP_SP2_WinSE_48088_Critical_Express\WindowsXP-KB824105-x86-ENU-express.EX
    2004-05-17 21:24:41 20:24:41 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...2-x86-ENU_211ee84995ef332148cf9b6657c9038.exe
    2004-05-17 21:24:41 20:24:41 Success IUENGINE Local path C:\WUTemp\com_microsoft.823182_WXP_SP2_WinSE_47788_Critical\WindowsXP-KB823182-x86-ENU.exe
    2004-05-17 21:24:43 20:24:43 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...1-x86-ENU_bb9d03ebbe79fb630055e8c99b2211c.exe
    2004-05-17 21:24:43 20:24:43 Success IUENGINE Local path C:\WUTemp\com_microsoft.824141_WXP_SP2_WinSE_49433_Critical\WindowsXP-KB824141-x86-ENU.exe
    2004-05-17 21:24:46 20:24:46 Success IUENGINE Downloaded file http://download.windowsupdate.com/m...2_x86_ENU_d7500cd8f1a2691f3b2223835b04b63.exe
    2004-05-17 21:24:46 20:24:46 Success IUENGINE Local path C:\WUTemp\com_microsoft.819696_XPSP2_WinSE_45821_Crit_ehome\Q819696_WXP_SP2_x86_ENU.exe
    2004-05-17 21:24:48 20:24:48 Success IUENGINE See iuhist.xml for details: Download finished
    2004-05-17 21:24:48 20:24:48 Success IUENGINE Asynchronous Install started
    2004-05-17 21:24:48 20:24:48 Success IUENGINE Asynchronous Install completed startup
    2004-05-17 21:24:52 20:24:52 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:24:52 20:24:52 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:24:58 20:24:58 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:24:58 20:24:58 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:01 20:25:01 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:01 20:25:01 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:04 20:25:04 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:04 20:25:04 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:09 20:25:09 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:09 20:25:09 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:13 20:25:13 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:13 20:25:13 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:16 20:25:16 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:16 20:25:16 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:21 20:25:21 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:21 20:25:21 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:25 20:25:25 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:25 20:25:25 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:29 20:25:29 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:29 20:25:29 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:33 20:25:33 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:33 20:25:33 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:37 20:25:37 Success IUENGINE Installing SOFTWARE item from publisher com_microsoft
    2004-05-17 21:25:37 20:25:37 Success IUENGINE Installer Command Type: EXE
    2004-05-17 21:25:41 20:25:41 Success IUENGINE See iuhist.xml for details: Install finished
    2004-05-17 21:26:13 20:26:13 Success IUENGINE Shutting down
    2004-05-17 21:26:33 20:26:33 Success IUCTL Shutting down
    2004-05-17 21:29:22 20:29:22 Success IUCTL Starting
    2004-05-17 21:29:23 20:29:23 Success IUCTL Downloaded iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program Files\WindowsUpdate\V4
    2004-05-17 21:29:23 20:29:23 Success IUCTL Current iuengine.dll version: 5.4.3790.14
    2004-05-17 21:29:23 20:29:23 Success IUCTL Current iuctl.dll version: 5.4.3790.14
    2004-05-17 21:29:23 20:29:23 Success IUENGINE Starting
    2004-05-17 21:29:25 20:29:25 Success IUENGINE Determining machine configuration
    2004-05-17 21:29:25 20:29:25 Success IUENGINE Determining machine configuration
    2004-05-17 21:29:34 20:29:34 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
    2004-05-17 21:29:40 20:29:40 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
    2004-05-17 21:29:50 20:29:50 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
    2004-05-17 21:30:52 20:30:52 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
    2004-05-17 21:30:53 20:30:53 Success IUENGINE Determining machine configuration
    2004-05-17 21:31:01 20:31:01 Success IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
    2004-05-17 21:45:55 20:45:55 Success IUENGINE Shutting down
    2004-05-17 22:01:34 21:01:34 Success IUCTL Shutting down
    2004-05-18 21:23:00 20:23:00w
     
    simon, May 18, 2004
    #6
  7. Simon

    simon Guest

    Sorry, final reply. You asked which patches I had problems with. The following: 837009, 832894, 840374, 837001, 828741, 835732, 828035, 825119, 828026, 826939, 824105, 8234141, 819696

    To repeat, these are all listed in my update history as installed, but Update continues to offer them to me after "scanning for available updates" (I take it that it shouldn't), and in the case of 835732 there are other signs that either it has not installed or else Update and other MS sites are for some reasoning not recognising that it's installed

    Best wishe

    Simon
     
    simon, May 18, 2004
    #7
  8. MowGreen [MVP], May 20, 2004
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.