Upgrade from Vista Ultimate (32 bit version) to 64 bit version?

Discussion in 'Windows Vista General Discussion' started by Jack, Feb 6, 2007.

  1. Jack

    Jack Guest

    I recently bought a new computer pre-installed with Vista Ultimate.
    However, the version installed on the computer is the 32 bit version,
    not the 64 bit version. Does anyone know if there is there a way to
    change it to the 64 bit version?

    As I understand Vista Ultimate (32 bit version), I will only be able
    to install up to 4 GIGs of RAM even though my motherboard can handle
    up to 8 Gigs of RAM and my processor is a 64 bit processor. Is there a
    way I can install Vista Ultimate 64 bit version for free, by using the
    Vista Ultimate Windows Activation key that came with my new computer?

    Any information will help.

    Jack, Feb 6, 2007
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  2. Jack

    Stan Guest

    do you have any software that is 64 bit. if not it is a waste of time
    no i haven't bought vista yet stan
    Stan, Feb 6, 2007
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  3. Jack

    Jack Guest

    no I do not have the 64 bit version. the 32 bit version was
    preinstalled on my new computer.

    I just asked my computer manufacturer about this and they were no
    help. According to the following Microsoft site, the 64 bit version
    should be available to those with the 32 bit version, but it says
    nothing if it should be available to those who bought a new computer
    with vista.

    Here's another page which says I should be able to upgrade from one
    version of vista to another. But again it says nothing about being
    able to upgrade from 32 bit version of Vista to the 64 bit version:

    Does anyone else have any insight on the subject?
    Jack, Feb 6, 2007
  4. Jack

    Rock Guest

    You have to work with the computer vendor on this. If you bought a retail
    version of Vista it would come with both disks (for Ultimate) or with the
    info on how to send for the x64 version (all other Visa versions). The same
    retail product keys works on both versions. With an OEM it's between you
    and them.

    You cannot do an in place upgrade from x86 to x64, only a custom install.
    Rock, Feb 7, 2007
  5. Jack

    Scott Guest

    And when I last checked none of the "majors" (e.g. Dell, HP, Gateway,
    Lenovo...) was offering 64-bit Vista as an option (at least in most

    Me thinks it's going to be tough getting a new PC with 64-bit Vista
    pre-installed unless one deals with a more specialized vendor.

    After all, XP 64-bit has been out for what, a few years now? I've not
    seen it as an option anywhere either (however you *can* buy OEM
    versions of it on your own).
    Scott, Feb 7, 2007
  6. Jack

    Jack Guest

    I found a SOLUTION for this problem.

    A fellow blog poster pointed me to a Microsoft website which details
    how someone who has a 32 bit version pre-installed on their computer
    can request a 64 bit DVD for a small nominal fee.

    So if your new computer CAN handle the 64 bit Operating System, then
    this web page is for you...

    Jack, Feb 7, 2007
  7. Jack

    Jack Guest

    I spoke too soon. This web page won't help people who bought a
    computer with Vista Ultimate. I called the Microsft 800 number found
    on a link from that page, and the operator told me that. She also said
    that my computer should have came with a CD/DVD with both versions.
    I'll have to check this. If this is not the case, then I am afraid
    there is no way to upgrade from Ultimate 32 to Ultimate 64.
    Jack, Feb 7, 2007
  8. Jack

    loaderopp Guest

    I bought vista the day it was released. And still had to order the 64 bit
    version. you can order the version from microsoft it cost me 13.99 plus
    loaderopp, Feb 7, 2007
  9. Jack

    Jack Guest

    I bought vista the day it was released. And still had to order the 64 bit
    I did not buy the stand alone retail version of Vista or have a non-
    Ultimate version like it sounds like you may have. I bought a computer
    pre-installed with Vista Ultimate 32 bit. The Microsoft representative
    I talked to said ordering the 64 bit version of Vista was not
    available to me in my particular case. I would have to work with the
    computer manufacturer who made the computer.

    I took the MS representative's advice and talked to the OEM once again
    and finally I was told that if my computer was capable of the 64 bit
    OS (which it is), then they would send me the 64 bit DVD. I'll report
    back here if they honor their promise and indeed allow me to upgrade
    to the 64 bit version.
    Jack, Feb 8, 2007
  10. Jack

    loaderopp Guest

    I hope they do honor it for you, I have a hard time understanding microsoft
    some times ( why does it matter) as long as you have their operating system
    on your computer. One would think they would of helped you out. I was so
    Pissed off when i went to install vista, and could only install the 32 bit (
    64 bit is not on the disks ) I even talked to the sales rep, about 64 bit.
    and on the label it said 64 bit. now when the disk does get here. i have to
    reinstall all over again.

    I ordered the disk 9 days ago still not here. I bought some software from EB
    games on line 31 hours it was at my door ( could not believe it) little
    company went all out. you might have a long wait from your vender to get your
    version of vista 64.
    loaderopp, Feb 8, 2007
  11. Jack

    Rock Guest

    An OEM version is not handled through MS. OEM is the province of the
    computer vendor from which the computer was obtained. You have to deal with
    them. If you bought a retail copy that would be different.
    Rock, Feb 8, 2007
  12. Jack

    Jack Guest

    An update to my situation:

    I contacted my OEM (Gateway) and they reneged on their original
    promise of providing me the 64 bit version of the OS that is installed
    on my computer. It seems like I have 3 options before me:

    1) Get the retail version of Vista Ultimate 64 bit version. I don't
    really see this as an option as the whole point of getting a computer
    preinstalled with Vista Ultimate is to save money on the operating

    2) Wait until my OEM (Gateway) starts selling computers preinstalled
    with the 64 bit version on their computers, then call them back and
    see if they will honor their original promise.

    3) Wait for Microsoft to provide an upgrade path to allow me to
    upgrade from a 32 bit version OEM OS copy to a 64 bit version OS.
    In my opinion, Microsoft really should have thought of providing such
    an upgrade path from the start. I think some of Microsoft's user
    dissatisfaction stems from their relying too heavily on OEMs. I had
    previously had a Windows XP Media Center PC and when they upgraded to
    Media Center 2005, the only way to upgrade was to rely/hope that your
    OEM provided the upgrade path. Many OEM's took a long time to
    reluctantly provide this upgrade. I think Microsoft in that and this
    case, should be helping customers more directly.
    Jack, Apr 2, 2007
  13. This is really a problem specific to the OEM, not Microsoft. If your
    computer came with Vista x86 and you need the 64-bit media instead, its the
    responsibility of the OEM to provide that. It is made clear by Microsoft
    that only Vista Ultimate retail package includes both platforms. 32-bit and
    64-bit are architectually different which would make it impossible to
    upgrade either from the other.

    Order Alternate media:

    Learn more here:

    Learn more here: http://www.microsoft.com/windowsvista/versions/default.mspx
    Andre Da Costa[ActiveWin], Apr 2, 2007
  14. Jack

    JackHand Guest

    This is really a problem specific to the OEM, not Microsoft.

    I guess then we'll have to agree to disagree on this point.
    In my opinion, if Microsoft can provide retail users with a 64 bit
    copy, then they should be able to provide a 64 bit copy to those users
    who bought their computer (and OS) thru a computer manufacturer.
    JackHand, Apr 2, 2007
  15. Jack

    Jack Guest

    This is really a problem specific to the OEM, not Microsoft.

    I guess then we'll have to agree to disagree on this point.
    In my opinion, if Microsoft can provide retail users with a 64 bit
    copy, then they should be able to provide a 64 bit copy to those users
    who bought their computer (and OS) thru a computer manufacturer.
    Jack, Apr 2, 2007
  16. Microsoft does provide it to the OEM to give you the 64-bit version, it just
    seems that the OEM is having problems providing it to you.
    Andre Da Costa[ActiveWin], Apr 3, 2007
  17. Jack

    Jack Guest

    Microsoft does provide it to the OEM to give you the 64-bit version, it just
    That's the problem with Microsoft: they trust the OEM when they could
    very well offer it themselves, in addition to allowing the OEM to
    offer it as well. I challenge you to tell me any OEM that offers any
    of their customers a 64 bit upgrade from Vista Ultimate 32 bit.
    Gateway doesn't. In another forum, someone else was saying Dell wasn't
    either. If 2 of the major OEMs doesn't offer, then I highly doubt any
    of the OEMs offer this upgrade path.

    Perhaps that's why Apple doesn't allow anyone else build Apple
    computers. They know other companies would mess things up just like
    Microsoft OEMs do all the time. To not go to the extreme of Apple,
    which isn't good either, I feel Microsoft should assume OEMs won't do
    something. Microsoft should provide OEMs the option to do the right
    thing but Microsoft should still offer alternative means for users to

    All I can say is that my next computer will be one that I build from
    scratch so I don't have to worry about such nonsense.
    Jack, Apr 3, 2007
  18. Jack

    Canada Goose Guest

    Thanks all for this discussion as I have the same problem with my recently
    purchased computer. It has 32-bit Vista Ultimate pre-installed. Sad to see so
    many wires crossed when it comes to this 64-bit configuation problem (or rip
    off). Also Windows Live Onecare (anti-virus) does not run on the 64-bit
    operating system though Microsoft has released it's 64-bit version all the
    same (strange). The problem lies squarely with Microsoft, as they are big
    enough to know but not big enough to tell. We customers ought to ban together
    and exert a class-action law suit. I say that as if Microsoft isn't already
    aware of such potential. Though the general public can easily be duped, not
    so the other software giants. I'm waiting for one of them to be burned by
    Microsoft's operating neglegence.

    At $1799.99 (Cdn) this new computer's going back for a full refund until the
    folks involved finally get their trip wires straightened out. I suggest all
    of you do the same, too.

    Hit them where it hurts!
    Canada Goose, May 17, 2007
  19. Jack

    Canada Goose Guest

    ... as an added note to the below message I had already posted earilier this
    morning I just found a Microsoft Canada webpage pertaining to installation
    choices for 64-bit consumer versions of Windows Vista. You will find the
    procedure that is involved, in the very topic we are discussing, near the
    bottom of that webpage under: "Installing a 64-bit version of Windows Vista
    on a computer that is running a different 64-bit version of Windows Vista".
    You won't believe what has to be done to upgrade your Vista Untimate to the
    64 bit version. It requires formating your 32 bit version, installing WINDOWS
    XP and then upgrading to Ultimate 64 bit. WOW! I really have to get a refund
    and then re-order a custom version, it seems, as the retailers are not
    selling Ultimate 64 bit versions pre-installed yet.
    Canada Goose, May 17, 2007
  20. Man i totally agree, this is a rip off. I bought a custom made computer
    online and i found out that they dont offer the 64 bit cd. The company i
    bough from told me i would have to buy the 64 bit cd seperately. This is a
    total waste of time, i think microsoft should have cd's for people like me
    where i'm stuck buying a new cd and wasting more money.
    christopher aguirre, Jun 21, 2007
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