Upgrade has been disabled

Discussion in 'Windows Vista Installation' started by Bryan Case, May 14, 2007.

  1. Bryan Case

    Bryan Case Guest

    I get the following message when tryhing to upgrade my Acer Aspire 5100
    notebook computer from XP to VISTA. Upgrade has been disabled. The upgrade
    compliance checks could not be performed. Your computer cannot be upgraded.

    The upgrade advisor tells me everything is a go. I am starting the upgrade
    from Windows not, booting from the CD. My file system has been changed to
    NFTS. Can anyone tell me what is going on and how I can get the upgrade to
    work? I don't want to do a clean install, as some preloaded programs will
    not be available after a clean install, & I don't want to buy new versions of
    programs that came peinstalled on the machine.
    Bryan Case, May 14, 2007
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  2. Bryan Case

    Rick Rogers Guest

    Hi Bryan,

    What version of XP and what version of Vista are involved? Some upgrade
    paths are not supported, and with those you must use the custom install to
    create a fresh installation.
    Rick Rogers, May 15, 2007
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  3. Bryan Case

    Mr. Arnold Guest

    You have 180 days of free support for your Vista product. You might want to
    call MS.
    Mr. Arnold, May 15, 2007
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