URGENT: couldn't add contacts--> reinstalled--> NOW I CAN'T LOG IN

Discussion in 'Windows Live Messenger' started by Jacque, Nov 11, 2006.

  1. Jacque

    Jacque Guest


    This is all rather bizarre, about a week and a half ago I finally figured
    out why all the friends i've made in the new term never seem to come online.
    I clicked on their contacts intending to send offline message (great
    function! =)... when it works) it said the contact wasn't on my contact list
    and had this link which said "click here to add contact" I clicked, and
    nothing happened. same with all other contacts.

    Then i tried to log in with webmessenger.msn.com and all my new contacts
    were there and apparently, they've all authorized me ages ago and were as
    mystified with my online absence as i had been with theirs.

    then i returned to my live messenger after confiming that they've all
    authorized me and i still can't see my new contacts.

    i have since done the following twice:

    uninstalled wlm>> reverted to msn 7.5 (all my new contacts available and on
    contact list and contactable)>>gave wlm another try (new contacts appear
    offline, and when i click them it tells me they aren't on my contact list)>>
    reinstalled wlm (still doesn't work)

    today i came across the "support" site on microsoft, and followed the
    instructions to delete contacts cache folder. I've done all that and now...

    it doesn't even say error, the blue and green msn figures just keep twirling
    for ages and nothing happens
    i've tried signing in with webmessenger, and everything was fine, I even
    went the lengths to uninstall wlm and install 7.5 to check... and it was all
    reinstalled wlm (uninstalled 7.5) and now i've been sitting here watching
    the figures twirl to no avail.

    I have already tried the .reg file you gave out for another question
    regarding contacts appearing offline... but since i can't even logon to my
    contact list... ... well... obviously i dunno if anything worked.

    ok this is really long, but this week and a half without wlm is long and
    agonizing!!! so please help asap!!!

    Jacque, Nov 11, 2006
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  2. Greetings Jacque,

    In your particular case, deleting your contacts folder will cause this behavior and prevent
    you from signing in. If you want a really quick fix, you can upgrade to the latest Windows
    Live Messenger beta (which actually works rather well on Windows XP):
    Jonathan Kay [MVP], Nov 11, 2006
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  3. Jacque

    diana Guest

    I can't add any new contacts at all,have my old ones but can never add new
    ones...this is definately no fun!and the help sites don't help at all!
    diana, Nov 12, 2006
  4. Jacque

    Jacque Guest

    Thanks. I have since installed the version you provided, and the contacts
    are good now, only thing is messenger hangs whenever i try to type chinese.
    Is the newer version incompatible with chinese input? should i revert back to
    live msger 8.0?

    Jacque, Nov 12, 2006
  5. Jacque

    Gary Tsang Guest

    Gary Tsang, Nov 12, 2006
  6. Jacque

    diana Guest

    So can someone tellme what i need to do/

    diana, Nov 12, 2006
  7. Jacque

    Jason Tsang Guest

    Hi Diana

    Your issue sounds very similar to what others have recently been
    experiencing. I wrote up a little blog posting which should describe the
    fix to the issue. See if it helps you.

    Windows Live Messenger Issues with Add Contacts

    Jason Tsang - Microsoft MVP

    Read my blog for the latest in Media Center topics
    (and other topics that interest me)

    More information by me

    Find out about the MS MVP Program -
    Jason Tsang, Nov 12, 2006
  8. Jacque

    diana Guest

    Thank you so much ,Gary...it worked..lol...a big hug for that
    diana, Nov 12, 2006
  9. Jacque

    Gary Tsang Guest

    Gary Tsang, Nov 13, 2006
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