[URGENT] Files in user shares deleted by server!

Discussion in 'Windows Small Business Server' started by Phydeux, Mar 9, 2005.

  1. Phydeux

    Phydeux Guest

    My client reported today that 84 folders within a share used to store
    their legal clientele's files were deleted spontaneously. The share is
    C:\Client Files\Brooking Files and now contains 645 objects. Everything
    beyond the mid-T's (alphabetically speaking) has disappeared. The files
    still exist in a Shadow Copy made 4 days ago, but I can't seem to retrieve
    them from when logged into the server from home.

    Can someone help me figure out:

    A) Why were these folders deleted?
    B) How can I recover the files from the Shadow Copy store?

    This is mission-critical because these are active client files and are
    needed on a daily basis. Any help would be appreciated. Thanks!
     
    Phydeux, Mar 9, 2005
    #1
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  2. Phydeux

    Phydeux Guest

    There is no tape backup of this system, just the mirror image provided by
    the RAID array. However, your comment about the archive bit jogged
    something in my mind. I saw what looked like a shortcut to the folder
    itself in the list, when I right clicked it I was given the option of
    viewing the shadow copies. So I was able to retrieve the files that had
    vanished.

    I could still use some ideas as to why they vanished in the first place.
    I've eliminated archiving and user error as causes, any other ideas? As far
    as I know, subdirectories in NTFS don't have any realistic limit to how many
    subfolders they can contain.
     
    Phydeux, Mar 9, 2005
    #2
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  3. Hopefully they have had enough of a scare to get a backup solution in place
    ;-). A raid mirror of no data still equals no data.
     
    Les Connor [SBS Community Member - SBS MVP], Mar 9, 2005
    #3
  4. Phydeux

    Phydeux Guest

    Yeah, well, they've been warned but they're more worried about their
    bottom line. So in cases like this I either work my magic and get it
    working, or can't fix the problem and take all the blame. *sigh* I've
    suggested a tape drive, but they saw the sticker prices and had a fit.


     
    Phydeux, Mar 10, 2005
    #4
  5. Phydeux

    Andrew H Guest

    So what's their bottom line going to look like after they lose all their
    data?

    Mirroring, RAID and shadow copies are NO SUBSTITUTE for a proper backup
    policy. If they're experiencing sticker shock, perhaps they could consider
    backing up to USB HDD.


     
    Andrew H, Mar 10, 2005
    #5
  6. Look underneath neighboring folders [seriously].

    Usually once a month if not more often I have the 'fatal finger
    syndrome' where folders slide under their neighbor due to someones mouse
    action.

    I've never ever seen a file 'just disappear'. There is usually human
    action to it somewhere.

    I even do a 'robocopy' pull of datafiles to a second drive in my
    workstation [like a shadow copy] to ensure that I have backups of my
    backups.
     
    Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP], Mar 11, 2005
    #6
  7. Undelete has worked for me. I don't have any customer that does not
    have some sort of back option available for them. It is their choice
    if they do not change the tape. USB for a few hundred is pretty
    inexpensive. 2 hours of you scratching your head would have paid for
    that drive.

    Jim B. SBS MVP
     
    Jim Behning SBS MVP, Mar 11, 2005
    #7
  8. Phydeux

    Phydeux Guest

    Well since the fickle finger of fate has stirred the pot, I've taken the
    added step of changing the permissions to disallow everyone but
    administrators from deleting or moving the folders. I plan to proffer the
    USB backup drive idea with one of those Mirra devices.


     
    Phydeux, Mar 11, 2005
    #8
  9. You can buy a big usb drive for less than $200 US. Just set the SBS
    backup to do a few days of backup. No special usb software required.
    all you need is a usb2 port because usb 1.1 is really slow.

    Jim B. SBS MVP
     
    Jim Behning SBS MVP, Mar 11, 2005
    #9
  10. Phydeux

    Phydeux Guest

    I haven't dealt with the SBS backup, will it back up the system state as
    well as files? And can you specify what to back up and what not to? Or is
    it just a complete backup of the entire drive?

     
    Phydeux, Mar 17, 2005
    #10
  11. SBSBackup is designed to perform a backup in such a way that disaster
    recovery will succeed, without guesswork. System state is a requirement,
    so - yes, it's included.

    The limitations to this approach are that you aren't able to exclude files
    and folders that would prevent a successful disaster recovery, the wizard
    will block this. Other files and folders, not critical to SBS (but perhaps
    critical to your business operation) can be excluded, but I'd advise against
    that for obvious reasons.

    Some other limitations to SBSbackup - if you want to call them that - verify
    after backup cannot be turned off, no biggie. By default, the exchange
    files/folders are backed up at the file level, in addition to the
    Exchange-Aware backup. This is done to make the disaster recovery operation
    easier, but it does result in duplicating the amount of exchange data that
    is backed up.

    SBSbackup should be used, unless you have a third party backup solution that
    provides some extra feauture or function that you need. Where SBSbackup is
    designed to be as fool-proof as it can be, and disaster recovery is
    documented, that is not the case if you use 3rd party tools - you will have
    to configure and test that yourself.

    --
    Les Connor [SBS Community Member - SBS MVP]
    -----------------------------------------------------------
    SBS Rocks !


     
    Les Connor [SBS Community Member - SBS MVP], Mar 17, 2005
    #11
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