USB device installation problem (yet another one)

Discussion in 'Windows Vista Hardware' started by Vlad, Jul 3, 2007.

  1. Vlad

    Vlad Guest

    So I have a MobileMate SD+ card reader that refuses to be recognized on vista
    ultimate 64...

    I tried changing the driver path in registry

    I tried forcing it to look for a driver in c:\windows

    I even tried deleting the infcache

    All to no avail...

    When i Plug it in, the name comes up correctly in device manager, only it
    appears under Other Devices and has the yellow warning next to it.

    Device status shows
    "The drivers for this device are not installed. (Code 28)

    There is no driver selected for the device information set or element.


    To reinstall the drivers for this device, click Reinstall Driver."

    I Know its on a working USB port because both my MP3 player and digital
    camera are able to run off it.

    When I try to install a driver manually, it does something but not what I
    need... it tells me Windows encountered a problem installing the driver
    software for your device. It even tells me it found a driver for the device
    but encounter a problem installing it. It even shows it supposed to install
    the USB mass storage device drivers. Yet right below it says the system
    cannot find the file specified????

    What is that supposed to mean?? It knows where to find the driver... what
    more does it need?? How can I fix this??
     
    Vlad, Jul 3, 2007
    #1
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  2. Vlad

    freddy Guest

    Vlad,

    One thing you can do to try to resolve this problem, is to conduct more
    involved troubleshooting. HP established the following site to assist its
    customers in resolving just the kind of problem you are having. Since USB is
    a universal standard, the steps involved at the site can apply to anyone.
    Take a look, if you're so inclined, to see whether you can identify something
    to resolve your problem, here:

    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00820197

    I've directed others to this site, and some have responded that they found a
    solution. Let us know whether you find something.
     
    freddy, Jul 3, 2007
    #2
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  3. Vlad

    moparstreet Guest

    I have the exact same problem as Vlad. Tried the exact same things to
    solve the problem too, but the problem remains.
    I have also followed the advices on HP:s site that freddy posted a
    link to, but that didnt solve the problem either.

    The weird thing is that the devices that i connected to the computer
    just after i installed Vista works (mouse, camera, phone), but new
    devices that I connect now doesnt. Its been a few weeks since i
    installed vista, so i think something has happened to the system
    during the time that has passed since I installed Vista until now. I
    got a blue screen once when i tried to install Alcohol 120% and had to
    revert the system to the last known working configuration (pressing F8
    on startup) and I have also added and removed partitions on the hard
    drive (d and e partitions). Havent done anything else, except
    installing standard applications such as office and anti virus
    programs (anti virus is vista ready).
     
    moparstreet, Jul 4, 2007
    #3
  4. Vlad

    freddy Guest

    moparstreet,

    As you know by now, there are numerous variables associated with USB
    connection problems. After you have performed all the more common
    troubleshooting tasks and still have problems, the issue behind all this
    could be anywhere or anything. This condition makes it hard to diagnose.
    The following site has a lot of additional information and you may find a
    lead to solving your problem. Anyway, who knows, but take a look:

    http://www.pcbuyerbeware.co.uk/USBProblems.htm
     
    freddy, Jul 5, 2007
    #4
  5. Vlad

    moparstreet Guest

    moparstreet, Jul 5, 2007
    #5
  6. Vlad

    freddy Guest

    moparstreet,

    I've not seen that before. I'll put that is my file for possible future
    use. Thanks.
     
    freddy, Jul 5, 2007
    #6
  7. Vlad

    moparstreet Guest

    I tried deleting the files that were described in the link I posted,
    and it worked! Or, almost worked. Im now able to install my devices,
    but Vista doesnt immediately install them, i have instruct Vista to
    look for drivers in C:\windows first. After that it works...

    One strange thing happens after the device is installed though. After
    I have installed a device I get another message dialog that says
    windows has found an unknown device and must install drivers, much
    like the dialog I get when I first plug a device into a USB port. When
    I instruct windows to look for drivers in C:\windows for this unknown
    device no drivers is found. But the devices i plug in still works like
    a charm.
     
    moparstreet, Jul 5, 2007
    #7
  8. Vlad

    moparstreet Guest

    Update.

    1. After drivers for a device have been installed, all subsequent
    connections of the device doesnt require drivers to be installed
    again. Still gets the unknown device message though (pops up after the
    device that i plugged into the computer is up and running).
    2. Windows actually finds a driver for the unknown device (after I
    click on "search for drivers") but cant install it. Error message is
    the same as before when i tried to install devices.
    3. The unknown device is "microsoft wpd filesystem volume driver"

    Im thinking maybe i shouldnt have deleted the DRVINDEX.DAT file. All
    the other files have been recreated but not this one.
    Or maybe I should try to remove all files again and see what happens.
     
    moparstreet, Jul 5, 2007
    #8
  9. Vlad

    freddy Guest

    moparstreet,

    OK, keep us posted. When all else fails, this could be a significant fix,
    if you can manage to get it to work.
     
    freddy, Jul 5, 2007
    #9
  10. Vlad

    moparstreet Guest

    Ok, I think everything is solved now. I dont get anymore unknown
    device messages, everything just works!

    I had to plug in each and every device I have ever plugged in to the
    computer and let windows search for and install the drivers. Sometimes
    I had to point to C:\windows\system32 and sometimes it installed
    drivers automatically (after I clicked on "search for drivers"). I
    think that the messages about unknown devices related to the devices
    that I hadnt plugged in yet.

    Hopefully I wont have to instruct windows to search for drivers if I
    buy another USB-device and plug it in, but I bet it would work now :)

    I still dont know if the DRVINDEX.DAT file has to be deleted (it still
    hasnt been recreated). But I guess since everything worked out in the
    end, i think it can safely be removed.
     
    moparstreet, Jul 5, 2007
    #10
  11. Vlad

    freddy Guest

    moparstreet,

    OK, remarkable. I'm adding this procedure to my bag of tricks. Nice find.
     
    freddy, Jul 5, 2007
    #11
  12. Vlad

    Farhan Ahmed Guest

    Deleting files from %windir%\inf is a bad idea, since the system ends up in
    an unpredictable state.

    I am guessing you installed some software that deleted the cache and index
    files (infcache.1 and *.dat) from the %windir%\inf directory (probably a
    bluetooth stack) which resulted in your system being in that state.
    Basically, Windows lost the ability to automatically look at the DriverStore
    for drivers already present there and hence you had to point it specifically
    to that directory (with recursive search, you can just point to the root).
     
    Farhan Ahmed, Jul 7, 2007
    #12
  13. Vlad

    moparstreet Guest

    Why would the system end up in an unpredictable state and what is it
    that would become unpredictable/instable? Everything works now, so I
    cant say the system is in such a state right now.

    The only thing I have noticed is that the UAC controls that pops up
    now and then, is a couple of second slower than before. First the
    screen goes dark as it should but then it takes about 2 seconds before
    the actual confirmation dialog pops up. It came up immediately when
    the screen went dark before. But I dont know, maybe im just
    remembering things wrongly.
     
    moparstreet, Jul 7, 2007
    #13
  14. Vlad

    freddy Guest

    moparstreet,

    Well, he did say that he's guessing, which we all have to do sometimes, and
    I'm not criticizing guessing. Facts on which to base one's conclusions
    aren't always obvious in these situations. Regardless of what one thinks
    about this approach (of deleting those files), it's hard to criticize the
    results. It works! Not only here in moparstreet's case, but also in those
    situations on which it's based. That is, on the website reference
    information provided by the earlier post.
     
    freddy, Jul 7, 2007
    #14
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