USB device not recognised/Is there a 100% fix for this yet?

Discussion in 'Windows Vista Installation' started by peter c.a.hawkins, Aug 25, 2007.

  1. I have tried every thing i know of and still no solution,this includes the
    microsoft usb fix .The solution must lie in the registry but what is the
    answer?
    Basically i put a hp personal media drive into the hp drive bay and i get
    "usb device not recognised"pop up.
    iv`e tried uninstalling the correct root hub ,uninstalling the "unknown
    device" and reinstalling it.When i reboot i get the software for unknown
    device has been successfully installed,ready to use.Oh not it`s not.!
    the personal media drive works if i attach it by usb and power lead to any
    other usb port so i know it works and it is recognised as an external hard
    drive.
    Please help ,cos iv`e just about had enough of vista .
     
    peter c.a.hawkins, Aug 25, 2007
    #1
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  2. Have you installed the drivers and support software supplied with the drive?


    --


    Mike Hall
    MS MVP Windows Shell/User
    http://msmvps.com/blogs/mikehall/
     
    Mike Hall - MVP, Aug 25, 2007
    #2
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  3. Typical hp,the software disc is not vista compatible,when i put the disc in
    and run hpdi.exe it states this operating system does not support this set up
    utility .iv`e tried it in compatibility mode but there is no sign of any
    drivers on the cd.user guide,sonic back up hp media center setup utility and
    adobe acrobat reader.
     
    peter c.a.hawkins, Aug 25, 2007
    #3
  4. So you type the make and model of drive into a Google search which will
    eventually take you to this website..

    http://h20180.www2.hp.com/apps/Look...p+personal+media+drive+&submit.x=4&submit.y=2

    Select your model and then download the appropriate drivers and support
    software.

    You have to bear in mind that some of these products are not exactly new,
    and may have been in stock for some while, as in before the general release
    of Vista..


    --


    Mike Hall
    MS MVP Windows Shell/User
    http://msmvps.com/blogs/mikehall/
     
    Mike Hall - MVP, Aug 25, 2007
    #4

  5. Contact HP to obtain Vista-specific device drivers for their hardware.


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    Bruce Chambers

    Help us help you:
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    They that can give up essential liberty to obtain a little temporary
    safety deserve neither liberty nor safety. -Benjamin Franklin

    Many people would rather die than think; in fact, most do. -Bertrand Russell
     
    Bruce Chambers, Aug 25, 2007
    #5
  6. Sir, i click on the link in hp(1600 pmd) it then states where do you want the
    software disc to be sent to, usa or canada,there is no download possible.
     
    peter c.a.hawkins, Aug 25, 2007
    #6
  7. Mike Hall - MVP, Aug 25, 2007
    #7
  8. Sir, i very much appreciate your suggestions as i know your well knowledged
    ,iv`e been in this forum for quite a few years now ,that`s how i know.
    I already have that application installed on my pc in the creator 9 suite
    from roxio.
     
    peter c.a.hawkins, Aug 25, 2007
    #8
  9. It may be corrupt.. try re-installing it..


    --


    Mike Hall
    MS MVP Windows Shell/User
    http://msmvps.com/blogs/mikehall/
     
    Mike Hall - MVP, Aug 25, 2007
    #9
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