USB Devices Hang when using external USB Hub

Discussion in 'Windows Media Center' started by Shawn Keene, Sep 18, 2006.

  1. Shawn Keene

    Shawn Keene Guest

    COMPUTER INFO
    - HP Pavilion Laptop (ze5700)
    - Windows XP (SP2/Up-to-Date, clean-installed under 2 weeks ago)
    - 1 GB of RAM
    - P4 Processor @ 2.66 Ghz
    - All hardware updates from HP applied, including latest BIOS update from '05

    PROBLEM INFO
    - Short: USB devices freqently hang/reset when using an external USB hub.

    - Background: my laptop only has 3 USB plugs, I have 5 devices (wireless
    mouse, pda-phone, external hard drive, external keyboard I use at home, usb
    drive). I wanted to plug in the "stay at home ones" into a hub so I went and
    bought one. And I experience hangs on any device that goes through the
    external hub.

    - I've never used a USB hub before so I don't know if this problem is new or
    not, but this is a fresh install of XP.

    -Devices will work for approximately 30 minute, then hang for up to 5
    seconds. Some of the external devices act like they've been reset (the
    keyboard for instance, turns all it's lights on briefly like it just got
    plugged in--but Windows does NOT re-detect devices or make the
    "unplugged/plugged in" sounds. It seems to do nothing other than interupt
    the mouse that's plugged in to it, interupts drive access to an external
    drive, and prevents my PDA from syncing with my computer at all.

    RESOLUTION STEPS THUS FAR:
    1. Return the USB hub to the store - exchange for a different brand name
    (original was a Dynex (BestBuy brand). Next one is a Belkin. Both were
    4-port powered units. Same problem.

    2. Windows XP USB troubleshooter didn't help, also, device manager says the
    devices are working properly.

    3. Since the problem does NOT happen when using any built-in USB port on my
    computer, I thought maybe the generic Windows USB hub driver was the issue,
    but removing the device and letting Windows re-install it did not help.

    What is going on here?

    - skeene
     
    Shawn Keene, Sep 18, 2006
    #1
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  2. For what its worth, I've never had good luck with USB ports, whether powered
    or not. Other than getting a PCI board with 4 more USB ports (they're under
    $20), I don't have any suggestions...

    Dana Cline - MCE MVP
     
    Dana Cline - MVP, Sep 19, 2006
    #2
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