Username or password not correct

Discussion in 'Windows MSN Messenger' started by Marcian B. Swaby, Oct 19, 2003.

  1. Hi, I am having this problem on two different systems, they are directly
    connected to the internet via cable internet. On these machines I get
    cannot login cause username or password is incorrect. I am more than
    certain that the usernames and password is correct, I try from different
    machines and work properly, but no matter what account I use in these two
    machines, I get the same message, and this only happen when upgraded to msn
    messenger 6, 5 use to work properly, and the two machines are running
    windows xp, please help

    MS
     
    Marcian B. Swaby, Oct 19, 2003
    #1
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  2. Username or password not correctGreetings,

    However, here are some suggestions you might want to check/try:

    1. The date on your computer needs to be set properly -- double click the clock verify that
    the time and date are set.
    2. If your password information is not saved, verify that you are typing it in with the
    correct case (uppercase or lowercase).
    3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
    signing in again.
    4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
    that Messenger doesn't have the correct rights to access the Internet, especially since you
    upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
    if this is the case.
    5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
    restarting it and see if that helps the situation. You also might try uninstalling an
    installed firewall, to verify that it isn't causing a problem (even if it is disabled).
    6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
    Internet Options, then click the Delete Files button, and when that's complete click the
    Delete Cookies button.
    7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
    Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
    for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
    3.0' is checked, then click OK.
    8. Click Start, then Run, and enter the following:
    regsvr32 softpub.dll
    then click OK

    If none of these solutions work, let us know and we'll see if we can further assist.


    Hi, I am having this problem on two different systems, they are directly connected to the
    internet via cable internet. On these machines I get cannot login cause username or password
    is incorrect. I am more than certain that the usernames and password is correct, I try from
    different machines and work properly, but no matter what account I use in these two machines,
    I get the same message, and this only happen when upgraded to msn messenger 6, 5 use to work
    properly, and the two machines are running windows xp, please help

    MS
     
    Jonathan Kay [MVP], Oct 19, 2003
    #2
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  3. one person conversant with computers told me not to check "remember
    password" not only in messenger but in any software or isp which requires
    entering password as the file is getting corrupted in course of time I dont
    know how far this diagnosis and solution are correct. I would be extrmely
    obliged if the MVP responds. thanks.




    http://memberservicesnet.passport.com/memberservice.srf, then try
     
    R.VENKATARAMAN, Oct 19, 2003
    #3
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