Vanishing CDROM Drive SBS2003 Install

Discussion in 'Windows Small Business Server' started by Peter Smith, Sep 14, 2006.

  1. Peter Smith

    Peter Smith Guest

    Brand new HP ML310 server... we install the Server2003 component fine...
    everything seems to be working OK, continue the install and part way through
    the exchange server install the CDROM drive vanishes and you can't get any
    further. Look in My Computer... gone, Disk Administrator... gone.

    So now you have to keep cancelling to stop it going any further until the
    installation gives up. Restart the computer and the CDROM is back. We tried
    changing the drive in the unlikely event that it was acting strangely but
    exactly the same thing happens.

    Anybody any ideas?

    Also, how do we continue the installation again without having to reinstall
    the server 2003 bit?

    Pete Smith
     
    Peter Smith, Sep 14, 2006
    #1
    1. Advertisements

  2. Peter Smith

    Crina Li Guest

    Hi Spencer,

    Thank you for posting in SBS newsgroup.

    Based on your description, I understand the issue to be: A user caused her
    machine to crash. After restoring now the client can not apply many group
    policies. If I have misunderstood your issue, please let me know.

    As I know, the issue may be caused by some information corruption of the
    client. Currently, please try to disjoin domain and rejoin domain to see
    how thing goes:

    1. In client computer, right-click My Computer and then select Properties.
    2. In Computer Name tab, click Change and the change the computer from
    Domain to Workgroup.
    3. Reboot the machine.
    4. Log on as a local administrator account
    5. In client computer, open IE and run http://servername/connectcomputer
    6. Follow the wizard to finish.

    Also please check if you have configured SBS and client computer correctly:

    For 2 NICs on SBS:

    On SBS server:

    External NIC:
    IP: assigned by your ISP or your hardware router
    Gateway: your ISP or your Hardware router IP
    DNS: SBS INTERNAL NIC IP as the only entry

    Internal NIC:
    IP: Fixed IP
    Gateway: None
    DNS: SBS INTERNAL NIC IP as the only entry

    In the DNS console (dnsmgmt.msc), right click your ServerName and click
    properties. In the Forwarders tab, your ISP DNS server IP should be
    inputted there.

    On workstation inside your SBS local subnet

    IP: Assigned by DHCP on SBS
    Gateway: SBS internal NIC IP
    DNS: SBS INTERNAL NIC IP as the only entry

    If the issue still occurs, you may need to post this question in the
    Microsoft.Public.WindowsXP newsgroup. The reason why we recommend posting
    appropriately is you will get the most qualified pool of respondents, and
    other partners who read the newsgroups regularly can either share their
    knowledge or learn from your interaction with us.

    I appreciate your time and look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Peter Smith" <>
    | Subject: Vanishing CDROM Drive SBS2003 Install
    | Date: Thu, 14 Sep 2006 18:21:42 +0100
    | Lines: 18
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: userdb097.dsl.pipex.com 62.190.225.97
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:297592
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Brand new HP ML310 server... we install the Server2003 component fine...
    | everything seems to be working OK, continue the install and part way
    through
    | the exchange server install the CDROM drive vanishes and you can't get
    any
    | further. Look in My Computer... gone, Disk Administrator... gone.
    |
    | So now you have to keep cancelling to stop it going any further until the
    | installation gives up. Restart the computer and the CDROM is back. We
    tried
    | changing the drive in the unlikely event that it was acting strangely but
    | exactly the same thing happens.
    |
    | Anybody any ideas?
    |
    | Also, how do we continue the installation again without having to
    reinstall
    | the server 2003 bit?
    |
    | Pete Smith
    |
    |
    |
     
    Crina Li, Sep 15, 2006
    #2
    1. Advertisements

  3. Peter Smith

    Crina Li Guest

    Hi Smith,

    Thank you for posting in SBS newsgroup.

    To narrow down the problem, would you please help me collect the following
    information?

    1. Are you installing SBS 2003 SP1?
    2. Do you mean the CDROM disappear when you install Exchange?
    3. Does the situation occur if you restart the server? If not, you can run
    SBS integrated setup to continue the installation.
    4. Is there any related error in event log?

    In addition, the following documents are for your reference:

    What's New for Windows SBS 2003 with Service Pack 1
    http://www.microsoft.com/downloads/details.aspx?familyid=B5846A14-F306-41F0-
    9D1F-97F615E62ADF&displaylang=en

    Microsoft Windows Small Business Server 2003 Service Pack1 (SP1)
    http://www.microsoft.com/downloads/details.aspx?FamilyId=B6F8A4C0-B707-4161-
    ADEB-44F1B756119F&displaylang=en

    Getting Started: Windows Small Business Server 2003 with SP1
    http://download.microsoft.com/download/9/a/3/9a306a75-e7da-461f-996d-7b93e09
    948ee/GettingStarted_Combined.doc

    I appreciate your time. If anything is unclear, please feel free to let me
    know. I am looking forward to hearing from you!

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Peter Smith" <>
    | Subject: Vanishing CDROM Drive SBS2003 Install
    | Date: Thu, 14 Sep 2006 18:21:42 +0100
    | Lines: 18
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: userdb097.dsl.pipex.com 62.190.225.97
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:297592
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Brand new HP ML310 server... we install the Server2003 component fine...
    | everything seems to be working OK, continue the install and part way
    through
    | the exchange server install the CDROM drive vanishes and you can't get
    any
    | further. Look in My Computer... gone, Disk Administrator... gone.
    |
    | So now you have to keep cancelling to stop it going any further until the
    | installation gives up. Restart the computer and the CDROM is back. We
    tried
    | changing the drive in the unlikely event that it was acting strangely but
    | exactly the same thing happens.
    |
    | Anybody any ideas?
    |
    | Also, how do we continue the installation again without having to
    reinstall
    | the server 2003 bit?
    |
    | Pete Smith
    |
    |
    |
     
    Crina Li, Sep 15, 2006
    #3
  4. Peter Smith

    Peter Smith Guest

    Thank you for your reply,

    We now think that we have most likely got a flakey IDE controller. We have
    changed the drive and cable but it suddenly vanished when part way copying
    the SBS disks onto the hard disk, not part of the SBS 2003 set-up. (It is
    obviously only just marginal because we have now been able to install the
    server 2003 software 3 times without a problem.) We were able to reboot, get
    the CDROM back and carry on copying.

    Running the SBS integrated set-up from the shortcut on the desktop it got to
    asking for Disk 3 and then disappeared again but this time we could redirect
    it to the copies on hard disk so it could go on. Think that maybe we need to
    talk to HP about this one because just copying the CD's is obviously nothing
    to do with SBS Setup and it just has to be some sort of hardware thing that
    is so marginal that it only appears very rarely. I ran test software on it
    last night for 3 hours and the CDROM worked all that time without a glitch.
    Trouble is you don't know if it will get worse as the machine ages.

    Pete
     
    Peter Smith, Sep 15, 2006
    #4
  5. Peter Smith

    Crina Li Guest

    Hi Pete,

    Thanks for your update.

    From the description, the issue may be caused by the hardware, you may
    contact the hardware vendor for better support.

    Thanks for your time.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Peter Smith" <>
    | References: <>
    <>
    | Subject: Re: Vanishing CDROM Drive SBS2003 Install
    | Date: Fri, 15 Sep 2006 14:36:13 +0100
    | Lines: 134
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: userdb097.dsl.pipex.com 62.190.225.97
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:297805
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Thank you for your reply,
    |
    | We now think that we have most likely got a flakey IDE controller. We
    have
    | changed the drive and cable but it suddenly vanished when part way
    copying
    | the SBS disks onto the hard disk, not part of the SBS 2003 set-up. (It is
    | obviously only just marginal because we have now been able to install the
    | server 2003 software 3 times without a problem.) We were able to reboot,
    get
    | the CDROM back and carry on copying.
    |
    | Running the SBS integrated set-up from the shortcut on the desktop it got
    to
    | asking for Disk 3 and then disappeared again but this time we could
    redirect
    | it to the copies on hard disk so it could go on. Think that maybe we need
    to
    | talk to HP about this one because just copying the CD's is obviously
    nothing
    | to do with SBS Setup and it just has to be some sort of hardware thing
    that
    | is so marginal that it only appears very rarely. I ran test software on
    it
    | last night for 3 hours and the CDROM worked all that time without a
    glitch.
    | Trouble is you don't know if it will get worse as the machine ages.
    |
    | Pete
    |
    | | > Hi Smith,
    | >
    | > Thank you for posting in SBS newsgroup.
    | >
    | > To narrow down the problem, would you please help me collect the
    following
    | > information?
    | >
    | > 1. Are you installing SBS 2003 SP1?
    | > 2. Do you mean the CDROM disappear when you install Exchange?
    | > 3. Does the situation occur if you restart the server? If not, you can
    run
    | > SBS integrated setup to continue the installation.
    | > 4. Is there any related error in event log?
    | >
    | > In addition, the following documents are for your reference:
    | >
    | > What's New for Windows SBS 2003 with Service Pack 1
    | >
    http://www.microsoft.com/downloads/details.aspx?familyid=B5846A14-F306-41F0-
    | > 9D1F-97F615E62ADF&displaylang=en
    | >
    | > Microsoft Windows Small Business Server 2003 Service Pack1 (SP1)
    | >
    http://www.microsoft.com/downloads/details.aspx?FamilyId=B6F8A4C0-B707-4161-
    | > ADEB-44F1B756119F&displaylang=en
    | >
    | > Getting Started: Windows Small Business Server 2003 with SP1
    | >
    http://download.microsoft.com/download/9/a/3/9a306a75-e7da-461f-996d-7b93e09
    | > 948ee/GettingStarted_Combined.doc
    | >
    | > I appreciate your time. If anything is unclear, please feel free to let
    me
    | > know. I am looking forward to hearing from you!
    | >
    | > Best regards,
    | >
    | > Crina Li (MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    | > the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    | > doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | >
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | > --------------------
    | > | From: "Peter Smith" <>
    | > | Subject: Vanishing CDROM Drive SBS2003 Install
    | > | Date: Thu, 14 Sep 2006 18:21:42 +0100
    | > | Lines: 18
    | > | X-Priority: 3
    | > | X-MSMail-Priority: Normal
    | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
    | > | X-RFC2646: Format=Flowed; Original
    | > | Message-ID: <>
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | NNTP-Posting-Host: userdb097.dsl.pipex.com 62.190.225.97
    | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:297592
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Brand new HP ML310 server... we install the Server2003 component
    fine...
    | > | everything seems to be working OK, continue the install and part way
    | > through
    | > | the exchange server install the CDROM drive vanishes and you can't get
    | > any
    | > | further. Look in My Computer... gone, Disk Administrator... gone.
    | > |
    | > | So now you have to keep cancelling to stop it going any further until
    | > the
    | > | installation gives up. Restart the computer and the CDROM is back. We
    | > tried
    | > | changing the drive in the unlikely event that it was acting strangely
    | > but
    | > | exactly the same thing happens.
    | > |
    | > | Anybody any ideas?
    | > |
    | > | Also, how do we continue the installation again without having to
    | > reinstall
    | > | the server 2003 bit?
    | > |
    | > | Pete Smith
    | > |
    | > |
    | > |
    | >
    |
    |
    |
     
    Crina Li, Sep 18, 2006
    #5
  6. Peter Smith

    Peter Smith Guest

    Just to finish this one off... HP are swapping out the mainboard. Strange
    fault though... the fact that it works almost all the time and then
    completely vanishes. Thanks again for responding.

    Pete Smith
     
    Peter Smith, Sep 18, 2006
    #6
  7. Peter Smith

    Peter Smith Guest

    Ok... the HP guy arrived, changed the motherboard, and it still does exactly
    the same thing... try to copy a CD onto the hard disk, part way through the
    copy the CDROM drive vanishes. Event in the event log saying somebody
    unplugged it. Rather disappointed because the guy that changed rushed off
    without even checking that the server booted after he had swapped the
    board... it didn't... we had to fix the bent pin on the hard disk SCSI
    connector, and put the USB to front panel cable on the right way up and on
    both sets of pins, and change the BIOS out of Chinese..... I guess HP can't
    get technicians....

    Anybody any idea why the CDROM drive vanishes....

    Oh... a consultant from HP is going to phone me.... apparently

    Pete Smith
     
    Peter Smith, Sep 21, 2006
    #7
  8. Peter Smith

    Peter Smith Guest

    I think we really have found out what it is. It is the CDROM drive. We
    replaced it with a drive out of stock with same result... CDROM disappears
    just copying the SBS disks onto the server to test it. However, we have now
    put on a DVDRW and there is no problem, and we have completed the install.
    So either we just by chance had 2 dodgy CDROM drives, or CDROM drives in
    general are becoming unreliable maybe because of cost cutting, or there is
    some issue between the motherboard in ML310 servers and CDROM drives.
    Anyway, we are happy that it is working and can supply it to our clients.

    Pete Smith
     
    Peter Smith, Sep 25, 2006
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.