Video plays on Vista, in Firefox and Safari, but not XP/IE7

Discussion in 'Internet Explorer' started by Michael Murray, Dec 6, 2008.

  1. My Windows XP system is current and my IE7
    version is 7.0.6001.

    When I go to http://208.112.115.181/gcargill/WhySalesCantSellStream.cfm, I
    get an error window saying that Windows Explorer has encountered a problem
    and needs to close. If I click to look at the data, the module name is blank,
    and the addresses are zero.

    The really mysterious part of this is that a small percentage of XP/IE7
    users can actually see the video, but most cannot.

    If I run IE7 with no add-ons, I do not get an error, but I do not see the
    video either, because Flash is an add-on.
     
    Michael Murray, Dec 6, 2008
    #1
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  2. Perhaps you need to upgrade (or possibly downgrade) Flash Player?
     
    PA Bear [MS MVP], Dec 6, 2008
    #2
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  3. The Flash Player exists on the viewer's computer.

    If a few hundred people all need to upgrade the Flash Player to see a video
    with Windows XP/IE7 that can be seen with their Flash Player in Firefox,
    Chrome and Vista/IE7, it doesn't seem logical that the problem lies with the
    Flash Player.

    In addition, some Windows XP/IE7 users CAN see the video, but not all of them.

    BTW, I'm running the latest version of the Flash Player on both of my
    Windows XP/IE7 computers, and both of them crash IE7 when I try to play the
    video. However, I can bring the URL up in Firefox, using the very same Flash
    Player and see the video on both of my computers.

    Logically, it appears to be either an IE7 problem or a SWFObject problem,
    since that is what is now necessary to play streaming video on a Web page.
     
    Michael Murray, Dec 6, 2008
    #3
  4. The Flash Player exists on the viewer's computer.

    So...?
    Again, the latest version might not be compatible with that particular video
    so you might test by downgrading to Flash v9.x.
    Look in IE Tools | Manage Add-ons | Enable or disable add-ons: The vast
    majority of these Add-ons do NOT load in FF.

    => Does the behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;
    or

    2. Start | (All) Programs | Accessories | System Tools | Internet Explorer
    (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    => Does the behavior persist if you Reset IE7 Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    => Does the behavior persist if you boot into Safe Mode with Networking?
    [Careful! Only remain in Safe Mode just long enough to test!]

    See this troubleshooting discussion for more:
    http://aumha.net/viewtopic.php?t=27892
     
    PA Bear [MS MVP], Dec 7, 2008
    #4
  5. Hello, and you have my undying gratitude. You have no idea how many insane
    things I have tried to get this working, based on suggestions from "experts"
    on the Internet. I've done everything excepy sacrifice a chicken to the moon
    god.
    And that. However, I have to say that I'm stunned. It's the Flash Player
    causing the problem. I downloaded Flash 9, ran the URL and everything worked.

    Thank you very much for the help. You are a gentleman and most definitely a
    scholar, sir.

    Michael

     
    Michael Murray, Dec 7, 2008
    #5
  6. YW & thanks for your feedback & persistence!

    IMHO it's the particular video in question that's to blame for the behavior,
    not Flash.

     
    PA Bear [MS MVP], Dec 7, 2008
    #6
  7. Hi,

    I might be inclined to agree that it's the video, except there are 30 of
    them in the series and all were encoded into an FLV using the On2 VP6 codec.

    None of the 30 played with Flash Player 10. All 30 play with Flash Player 9.

    If you look at http://www.tinyurl.com, you'll see a statement on their page
    that says a particular function does not work with Flash Player 10.

    In this instance, there seems to be strong empirical evidence that Flash
    Player 10 has some problems.

     
    Michael Murray, Dec 8, 2008
    #7
  8. It's really moot since the videos do NOT work in Flash 10.

     
    PA Bear [MS MVP], Dec 8, 2008
    #8

  9. What's the symptom?



    FWIW the Status bar kept flashing a message at me
    but when I got tired of that I was able to play it by clicking
    on the Play button. ; )

    ICIM XPsp3 + IE8 + Adobe Flash Player 10.0.12.36


    ---

     
    Robert Aldwinckle, Dec 13, 2008
    #9
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