Vista and Mobile Device Center Sync Problem with Windows Mobile 5.

Discussion in 'ActiveSync' started by Matt, Feb 23, 2007.

  1. Matt

    Matt Guest

    Hello,

    I have a HTC Tornado (aka Orange SPV C600) which is recognised by Vista
    Ultimate when plugged in as a mobile adaptor appears in the device manager.
    However WMDC does not recognise it and so sync is not possible. I have AKU
    2.3 ROM. All firewalls and antivirus software are off and problem persists. I
    have flashed teh ROm and done various hard resets to no avail. I am not
    running one care. Any ideas on what might be the issue? My service provider
    says "Windows Vista? Never heard of it."
     
    Matt, Feb 23, 2007
    #1
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  2. Hi Matt,

    Did you uninstall all previous versions of Windows Mobile Device Center and
    Windows Mobile Device Center Driver before installing our RTM build? Also,
    can you verify for me that your device shows up in Computer and is browsable?

    Thanks,
    Jane Ly
     
    Jane Ly [MSFT], Feb 23, 2007
    #2
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  3. Matt

    Matt Guest

    Hi Jane,

    I have used the control panel uninstal to remove previous versions of WMDC.
    I went through the cycle of install / uninstall several times. I installed
    the OEM vista utltimate as a new install. I was not a beta tester.

    The mobile does not show up in my computer and is not browsable.

    Thanks

    Matt
     
    Matt, Feb 24, 2007
    #3
  4. Jane Ly [MSFT], Feb 24, 2007
    #4
  5. Matt

    Matt Guest

    Hello Jane,

    Log Name: Application
    Source: RapiMgr
    Date: 24/02/2007 10:32:35
    Event ID: 7
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Matt-Laptop
    Description:
    Windows Mobile-based USB device is plugged in but is unable get a network
    with the desktop.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="RapiMgr" />
    <EventID Qualifiers="49152">7</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2007-02-24T10:32:35.000Z" />
    <EventRecordID>2746</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Matt-Laptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    </EventData>
    </Event>

    Matt
     
    Matt, Feb 24, 2007
    #5
  6. Hi Matt,

    It looks like your RNDIS adapter is encountering some issues. Your phone
    has two USB modes. Please switch to the serial USB mode. Here are the
    instructions to do so:

    1. Start
    2. Settings
    3. Connections
    4. USB to PC
    5. Uncheck ‘Enable advanced network functionality’

    Hope that helps,
    Jane Ly
     
    Jane Ly [MSFT], Feb 26, 2007
    #6
  7. Matt

    Matt Guest

    Hi Jane,

    The USB serial mode choice is disabled by my mobile service provider - the
    USB to PC option is not present on my connections menu.

    Regards

    matt
     
    Matt, Feb 26, 2007
    #7
  8. Is it possible to contact your mobile operator for the tool?

    Jane Ly
     
    Jane Ly [MSFT], Feb 26, 2007
    #8
  9. Matt

    Matt Guest

    They do not support the USB serial mode choice in this or future ROM updates.
     
    Matt, Feb 26, 2007
    #9
  10. Can you bring up a command window, type in "ipconfig" and reply with your
    output?

    Thanks.
     
    Jane Ly [MSFT], Feb 26, 2007
    #10
  11. Matt

    Matt Guest

    Hello Jane,

    IPCONFIG output with the problem device plugged in.

    Windows IP Configuration

    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . :
    Autoconfiguration IPv4 Address. . : 169.254.167.14
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Link-local IPv6 Address . . . . . : fe80::7925:5938:7fd4:3822%9
    IPv4 Address. . . . . . . . . . . : 192.168.1.66
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38a:341c:3475:3f57:febd
    Link-local IPv6 Address . . . . . : fe80::341c:3475:3f57:febd%10
    Default Gateway . . . . . . . . . : ::

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.66%14
    Default Gateway . . . . . . . . . :

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    Link-local IPv6 Address . . . . . : fe80::5efe:169.254.167.14%28
    Default Gateway . . . . . . . . . :
     
    Matt, Feb 26, 2007
    #11
  12. Matt

    matthew Guest

    Hi there.

    I had the same problem. I have the same device (SPV C600) and was using
    WMDC, it would not connect in WMDC at all. The problem is my firewall. I am
    using Live OneCare and I needed to change the firewall settings and through
    the firewall connection tool allow WMDC/Activesync. If you do not have
    OneCare then you need to manually let TCP port 990 through your firewall.
    WMDC should then be able to connect your SPV C600.

    Let me know if this works.
     
    matthew, Mar 5, 2007
    #12
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