Vista Backup & Restore - Restore problem (08x10000e4)

Discussion in 'Windows Vista Performance' started by NickT, Mar 10, 2007.

  1. NickT

    NickT Guest

    I had to re-install my entire Vista system on my PC yesterday back to how it
    was set up when it left the factory. Prior to that I'd been doing regular
    backups into a backup set which contained initial full backup followed by 4

    When I came to run the restore on the newly re-installed system I got the
    above error message and text suggesting something was wrong with the backup
    catalogue. I'm devastated. Would like to know what the message means and also
    is there any way I can correct the catalogues and recover my files (92GB!).
    As a matter of interest I had backups stored on external hard drive. I also
    chose restore from different computer option as I'd done re-install. The
    computer names were the same in both cases.
    NickT, Mar 10, 2007
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  2. NickT

    retired fire Guest

    When you say you did a full backup, do you mean you did a Complete PC Backup
    (complete hard drive)??? Where did you back it up to (second hard drive,
    DVD, external hard drive?????).. If you did a complete PC Backup, did you
    use the Install DVD,or the Install partition and do the Restore from there????
    retired fire, Mar 10, 2007
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  3. NickT

    NickT Guest

    I only have Vista Premium so what I meant was I did a so called full backup
    of my files first time around. Not hard drive as that feature is only
    available in higher versions of Vista. I backed up to a USB based external
    HD. Hope this helps.
    NickT, Mar 10, 2007
  4. NickT

    AJR Guest

    First - is the error code correct? Second - more detail regarding "I also
    chose restore from different computer option as I'd done re-install."
    AJR, Mar 10, 2007
  5. NickT

    NickT Guest

    Yes the error code is correct. On the second point. My situation was as
    follows. I had a Vista system running on my Dell machine for 5 weeks. I
    called the machine Tabydesktop. I ran the backup program every week so by the
    time I had problems and was told by Dell to reformat my hard disks and reload
    software as it was delivered from factory I had a backup set of initial full
    backup of files followed by 4 incrementals. After I reloaded my system and
    again called the computer the same name Tabydesktop I ran the backup program
    and went straight to the restore option. I had no choice but to tell the
    restore program that I wanted to restore files from another computer as I had
    essentially replaced my old set-up due to above. The restore went out to the
    external HD where I had the backup set, read the disk for a minute of so and
    then reported the error message.
    NickT, Mar 11, 2007
  6. NickT

    NickT Guest

    Looking at error code again there might have been one less zero in it. Try

    NickT, Mar 11, 2007
  7. The error codes are usually 0x followed by 8 digits. I can try searching for
    past issues I've investigated but I'd need the proper code.

    Also, since this is a file backup, you should have a series of .zip files
    that contain your backups. If all else fails, it's possible to grab files
    from those don't panic just yet. Please send me the error code
    when you have it.
    Jill Zoeller [MSFT], Mar 12, 2007
  8. NickT

    NickT Guest

    The error code is 0x810000E4. Reason given was

    'There is a problem with the backup catalog. Restore from a different backup
    or create new, full backup'.

    I'm not panicking yet. Problem with going into Zip files is that some of my
    videos have been split up over several zips so if I have to resort to this
    how would I rejoin the various bits of files split across several zip files?
    Also it seems to take an age to open these zip files from explorer. I really
    hope we can get the catalogues back into shape, at least for some of the

    Another question for later is extremely important. How can I verify that a
    backup has worked and that I'll be able to use it in a restore situation. If
    I can't do this at end of a backup run I'll not be able to trust the utility
    and won't sleep at nights. Somehow I feel that backup should start the first
    bit of the restore process once completed just so restore can do the catalog
    reading to verify that the backup set integrity is still there.
    NickT, Mar 12, 2007
  9. Nick, can you email me the backup catalogs? Remove "online" from my address.
    Here are instructions for obtaining them. If they are too big to email, let
    me know and I'll set up an FTP site.

    1. Start the command prompt as an administrator.
    2. Type the following text:

    cd /d "c:\System Volume Information\Windows Backup"

    3. Type the following text:

    CD catalogs

    4. Now type "dir" and press Enter. You should see two catalog files listed.

    5. Type the following:

    copy *.* c:\

    6. Zip up those two files and email them to me (remove "online" from my
    Jill Zoeller [MSFT], Mar 12, 2007
  10. NickT

    NickT Guest


    Will do in morning as quite late here. However looking at the instructions
    I don't think I'll find any cataloues at all on C: drive in directory
    indicated. Reason is I've got a new install of Vista in place as mentioned in
    earlier post. I've not run Backup at all on this install yet. I'm trying to
    initially do a restore of files that were on my ealier system. FYI the title
    of Backup and Restore program at moment is Backup Status and Configuration.
    NickT, Mar 12, 2007
  11. Ah, I see. Please try this on whatever volume the backups are stored on (I'm
    not sure if this will work--if not I need to check with our team for further

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at
    Jill Zoeller [MSFT], Mar 12, 2007
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