Vista backup terminates with error 0x8007000E

Discussion in 'Windows Vista General Discussion' started by Martin, Apr 6, 2007.

  1. Martin

    Martin Guest

    I have Vista Home Premium just installed. When I start the backup program it
    terminates after some seconds with error message 0x8007000E saying that not
    enough memory is availably for the shadow copy. However, there are 158 GB of
    225 GB available on the hard disk. The backup medium, an external hard disk,
    also has about 150 GB of memory. My computer has 1 GB RAM. What is wrong?
     
    Martin, Apr 6, 2007
    #1
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  2. Martin, can you email me the following information? Let me know if you have
    questions about how to do this. My email address is correct minus "online."


    1. A screenshot of your Disk Management screen showing disks and volumes.
    2. Contents of %windir%\logs\windowsbackup\
    3. Generate a log file using the instructions below and email it to me:

    Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
    create a new key called LogFileSetting

    Under LogFileSetting, create a new DWORD value called EnableLogging.
    Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
    or 1 (decimal)

    Under LogFileSetting, create a new String value called LogPathName.
    Right-click that value, click Modify, and then enter C:\asr.log.

    Next, reproduce the error. You should have a file called asr.log under c:\.
     
    Jill Zoeller [MSFT], Apr 6, 2007
    #2
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  3. Martin

    Martin Guest

    Thanks, Jill, for your support. I finally discovered that the problem does
    not occur if I deactivate the anti-virus program on my computer. I am running
    G-Data Internet Security 2007 which is supposed to be Vista-compatible.
     
    Martin, Apr 7, 2007
    #3
  4. Martin

    Martin Guest

    I have just remarked that G DATA has published an update for Internet
    Security 2007 which is free of charge for registered users. This update is
    declared to be Vista-compatible and the memory error does not occur any more.

    Here is the link (to the German page)

    http://www.gdata.de/support/DE/upgradeservice
     
    Martin, Apr 7, 2007
    #4
  5. Yes, Martin, thank you for posting your update here. In the future I'll make
    sure that customers reporting problems first check their AV software.

    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Apr 9, 2007
    #5
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