Vista BSOD, am unable to shutdown without BSOD, logoff OK

Discussion in 'Windows Vista General Discussion' started by Edward Ray, Jan 28, 2007.

  1. Edward Ray

    Edward Ray Guest

    The problem resolution refers to
    http://support.microsoft.com/kb/293078/en-us which appears to have nothing
    to do with the BSOD message.

    The BSOD message every time:

    REFERENCE_BY_POINTER


    *** STOP: 0x00000018 (0x00000000, 0x84565398, 0x00000002, 0xFFFFFFFF)


    If anyone has seen this and has an idea about a resolution, much
    appreciated.
     
    Edward Ray, Jan 28, 2007
    #1
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  2. Edward Ray

    Mamamegs Guest

    Edward Ray used his keyboard to write :
    This kb articles refers to win 2000, but it might give you an idea
    where to look:
    http://support.microsoft.com/kb/282503

    --
    Mamamegs.

    I reject your reality and substitute my own.
    (Adam Savage)

    Nederlandse nieuwsgroepen voor Vista
    alt.nl.os.windows.vista
    microsoft.public.nl.windows.vista

    _**_
     
    Mamamegs, Jan 28, 2007
    #2
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  3. Edward Ray

    Rick Rogers Guest

    Hi Edward,

    The resolution is the same, you need an updated driver file for some piece
    of hardware on the system. Not necessarily video, but something. The error
    means that at some point in the driver file code sequence a pointer (some
    value stored previously in system memory) is referenced that doesn't exist
    or whose value is meaningless to the current operation. Sometimes this will
    cause a loop as it attempts to correct itself (sort of an else/then bypass),
    and for others the system will just simply stop (hence the BSOD) as it
    doesn't know what to do.

    --
    Best of Luck,

    Rick Rogers, aka "Nutcase" - Microsoft MVP
    http://mvp.support.microsoft.com/
    Windows help - www.rickrogers.org
     
    Rick Rogers, Jan 28, 2007
    #3
  4. Edward,

    In addition to Mamamegs' suggestion, you might want to take a look at
    Problem Reports and Solutions applet found in Control Panel. From there you
    can report system errors to Microsoft for research and see if there are
    workarounds/fixes already available.

    Or, you can try and analyze crash dump file that Windows creates when STOP
    error (BSoD) occurs by yourself. In many cases crash dump analysis will
    allow you to determine exact cause of the error. You can download "Debugging
    Tools for Windows" from Microsoft web site and use them to analyze crash
    dumps.

    However, the problem with debugging tools is that it may be a bit too
    complicated for uninitiated to deal with kernel debuggers output.

    That's why I wrote a script that simplifies the process by parsing debugger
    output and presenting only minimum amount of information that might be
    useful in tracking the cause of error. My local IT community was using it
    for some time and feedback was quite positive so I decided to post it on my
    blog:

    http://4u3u.spaces.live.com/blog/cns!D49B37B43E9E7B5E!311.entry

    Hope this helps.
     
    Alexander Suhovey, Jan 28, 2007
    #4
  5. Edward Ray

    Edward Ray Guest

    Finding the driver is going to be a challenge. I had Vista Ultimate Final
    running on this machine for about two months now with no issues until now.
    I tried uninstalling the video driver in safe mode, which caused Vista to
    reinstall upon next normal boot. Still BSOD when shutting down or
    restarting. Until I find the time, guess I will not be shutting down or
    restarting for the time being...
     
    Edward Ray, Jan 29, 2007
    #5
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