Vista: Cannot install critical KB952709

Discussion in 'Windows Update' started by Henk, Jul 24, 2008.

  1. Henk

    Henk Guest

    I'm having trouble installing critical update KB952709. The installation goes
    through a number of steps:
    1) installation of the update -> ok, system reboots
    2) configuring the update -> ok, system reboots
    3) more configuration -> ok, system reboots
    After the last one, some DOS like messages appear. They go by really fast
    but seem to be registry related.

    After the final reboot a message appears that the configuration of the
    update has failed and it reverts to its previous state.

    The message in Windows Update names error 80004005. When I look into the
    logs it says something about not being able to set the update to a stable
    state.

    I know I am not the only one with this problem. I have found several posts
    about this one but none of the solutions work. I have disabled the virus
    scanner and firewall, restarted the BITS services and so on.

    I am running Vista Home Premium that came preinstalled on my HP Pavillion
    desktop.

    I have now hidden the update just to avoid having to go through the failing
    update process every day but I would rather implement a solution and have the
    update installed.

    Any suggestions?

    Henk
     
    Henk, Jul 24, 2008
    #1
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  2. Henk

    Engel Guest

    Engel, Jul 24, 2008
    #2
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  3. Henk

    Henk Guest

    Engel,

    Thanks for your reply. This article however does not solve my problem.
     
    Henk, Jul 24, 2008
    #3
  4. Just a question! => Are you running Vista or Vista SP1?

    What anti-virus application or security suite (& version) is installed?
    What anti-spyware applications (other than Defender)? What third-party
    firewall (if any)?

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB952709).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx
     
    PA Bear [MS MVP], Jul 24, 2008
    #4
  5. Henk

    Henk Guest

    I am running Vista SP1.

    My Anti virus suite is Mcafee virusscan plus, latest release. This is an
    all-in-one solution offering virusscanner, firewall, anti-spyware etc.
     
    Henk, Jul 25, 2008
    #5
  6. Did the machine come with Vista SP1 preinstalled or did you install it? If
    the latter, did you install it via Windows Update or manually?

    Can you install the update manually using the download links in
    http://support.microsoft.com/kb/952709 ?

    The above notwithstanding, I'd recommend that you open a free Vista SP1
    support incident, Henk:

    Unlimited installation and compatibility support for Vista SP1 is available
    at no charge through 18 Mar-09
    • US:
    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

    • CA:
    http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

    • UK:
    http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

    • AU:
    http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

    • Other: http://support.microsoft.com/oas/default.aspx | select Windows
    Vista | select Windows Vista Service Pack 1
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Jul 25, 2008
    #6
  7. Henk

    Henk Guest

    I installed SP1 myself using Windows Update. I have tried installing KB952709
    manually but this gives the same result.

    Thank you for your support. I will open a support incident.
     
    Henk, Jul 26, 2008
    #7
  8. You're welcome and thanks for your feedback. Let us know how you make out,
    please.
     
    PA Bear [MS MVP], Jul 26, 2008
    #8
  9. Henk

    Henk Guest

    Ok, so I tried to open a windows vista sp1 incident. But going through the
    proces I have to indicate if my copy of windows came preinstalled on the
    machine. As it did I answered yes and the kind people of Microsoft told me to
    turn to my computer manufacturer. I cannot issue an incident. This to me is
    very strange as I have a legitimate copy of Vista, produced by Microsoft. The
    fact that it was installed by HP does not changer that. I can understand that
    a wrong installation may cause problems, but if I install it myself I may
    make the same mistakes. In that case I can issue an incident.

    Anyway, this option is apparently not open for me. Does someone have any
    other suggestions?
     
    Henk, Jul 29, 2008
    #9
  10. Contact them again. They were asking if Vista *SP1* came preinstalled on
    the machine and it wasn't, you installed it via Windows Update; therefore
    qualify for no-charge Vista SP1 Installation and Compatibility support.
    Don't take no for an answer.
     
    PA Bear [MS MVP], Jul 29, 2008
    #10
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