Vista constantly rebooting after this week's updates - "Configuring updates stage 3 of 3"

Discussion in 'Windows Vista Talk' started by Tom Walker, Feb 14, 2008.

  1. Tom Walker

    Tom Walker Guest

    My son (away at university) has just installed this week's Microsoft updates
    and now is unable to get his laptop re-started (it's an Acer Aspire 5633
    about a year old).

    It says "Configuring Updates. Stage 3 of 3 0% Complete.
    Then it says "Shutting Down" and restarts the whole cycle. This goes on and
    on....

    He has tried to get it into Safe Mode but it won't, just goes back into the
    cycle described above.

    I've searched on Google and come up with only one hit - that described
    identical symptoms and was posted in a blog about three hours ago. There
    are some references to the same message related to SP1 installation but my
    son is just using the standard Microsoft Update service - not gone near SP1.

    Is anyone else getting this symptom and has anyone any ideas how to get out
    of it without wiping the whole machine?

    Many thanks for any help.

    Tom Walker
     
    Tom Walker, Feb 14, 2008
    #1
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  2. Tom Walker

    Bob Guest

    Bob, Feb 14, 2008
    #2
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  3. Tom Walker

    PcDoc Guest

    I ran into a different problem with my Vista. Had to reset network
    connections multiple times on all accounts in Vista Business. Anybody else
    had these problems after the latest updates?
     
    PcDoc, Feb 15, 2008
    #3
  4. Tom Walker

    Bob Guest

    Start a new thread.

     
    Bob, Feb 15, 2008
    #4
  5. Tom Walker

    Tom Walker Guest

    Thanks for all the comments - have now tried several things:

    1. Disconnected all networks and re-boot - no change

    2. Select "Last known good configuration" in boot options - no change

    3. Select boot normally with vga 640x480 - no change.

    Going to try and contact Microsoft in the UK and am also posting re-install
    CDs/DVDs today as a last resort!

    Tom Walker
     
    Tom Walker, Feb 15, 2008
    #5
  6. Tom Walker

    Tom Walker Guest

    Just got an email response back from Microsoft in the UK - see below. For
    non-UK folk, 0870 numbers cost more than standard land-line calls and a
    proportion of this charge gets paid to Microsoft!

    You couldn't make it up.

    ------------------
    "Dear Sir/Madam,

    Thank you for your email about issues with Microsoft® Windows® Updates.

    To enable us to help you resolve this issue, may I suggest on one of the
    following:

    A useful resource is the Knowledge Base on our website, where we have
    published a large collection of articles and FAQs about our products. You
    can access it by going to our website at:

    http://support.microsoft.com/search/?adv=1

    You can also go online and visit our UK newsgroups to exchange ideas and
    information with other Microsoft product users. There is also the chance to
    talk to our Most Valued Professional (MVP).

    http://support.microsoft.com/newsgroups/default.aspx

    If you do not find the answer you are looking for and wish to discuss your
    alternative support options, please call our Customer Support team on 0870
    60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding
    public holidays.

    Thank you again for getting in touch.

    Kind Regards,

    PARASHIVA MURTHY
    Customer Service Professional
    Microsoft Customer Services"
     
    Tom Walker, Feb 15, 2008
    #6
  7. Tom Walker

    Bob Guest

    Skype
    http://www.skype.com/

     
    Bob, Feb 15, 2008
    #7
  8. Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number (or the toll-free number for your locale) and ask to be
    transferred to the Consumer IE7 queue (which is 47830).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Feb 15, 2008
    #8
  9. Tom Walker

    Tom Walker Guest

    Thanks, Bob - there's also a "saynoto0870" website in the UK that gives
    standard number alternatives to 0870 numbers.

    I've seen a couple of posts now where people have managed to get in to the
    Repair My Computer area in the advanced boot menu and have been able to
    restore back to before the updates. Can also be done with a bootable Vista
    DVD.

    The text below comes from other forums I've found with Google during the
    day.

    I've mailed various startup disks to my son in the hope that he can wind it
    back without having to wipe it.

    Tom Walker

    -------
    I was able to get this resolved temporarily by booting from the Vista DVD,
    choosing the repair option and running system restore back to the 13th. I
    will have to disable automatic updates until I can figure out what is
    happening with the updates.


    Not to jump into the middle of this conversation...but I just got off the
    phone with MS Tech Support with my Stage 3 of 3: 0% problem...

    My Vista HPrem laptop downloaded updates from 2/12/2008 and got stuck in a
    reboot loop.
    None of the adv. reboot options worked (Safe Mode, etc.)

    The MS support guy had me boot to my Vista CD, and run startup repair. This
    process had me "Restore' and after a reboot I was back into my desktop.

    Apparently, so MS says ( ;-) ), my machine was restarted thinking it had
    downloaded an update, but really the update hadn't been downloaded. So,
    upon reboot, it couldn't find the update and Vista kept trying to install it
    endlessly.

    So, after renaming some update related folders in safe mode, now I'm trying
    to install the updates again.
     
    Tom Walker, Feb 15, 2008
    #9
  10. Tom Walker

    Tom Walker Guest

    That's what I did in Microsoft's UK site to generate the "helpful" response
    I displayed in my previous post.
     
    Tom Walker, Feb 15, 2008
    #10
  11. And thank you for the detailed list of steps you attempted, Tom.
    Frankly, issues such as these should *never* occur as folks will
    continue losing Trust in Microsoft and then they'll Disable automtic
    updating altogether.
    One does not have to have too vivid an imagination to realize what the
    impact of a major vulnerability combined with a lack of installing
    Security updates on a significant proportion of systems will lead to.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Feb 15, 2008
    #11
  12. Tom Walker

    Bob Guest

    I have disabled automatic updates and I'm sure I'm not the only one.
    My approach is to download the updates and install them one at a time. If
    after a reasonable period of time I'm not having a problem I then install
    the next update. Additionally if an update (other than security updates)
    does not refer to an issue I'm having a ignore it.

     
    Bob, Feb 15, 2008
    #12
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