Vista does not recognize Anti-Virus software

Discussion in 'Windows Vista Security' started by Frank Bright, Apr 17, 2007.

  1. Frank Bright

    Frank Bright Guest

    Hi, (Note: I posted this on a general vista group before I discovered this
    security forum. Sorry for the double post)...
    I'm on Vista Home Premium and I've got Norton 2007.2 Anti-Virus software
    installed (it's Vista compatible). I've even done a successful, full virus
    scan. I installed the Norton 2007 just after the Vista upgrade.

    For some reason, Vista does not recognize the Norton program and I have a
    'danger'/security alert in my task bar saying my computer is maybe at risk.
    If I click that icon, it takes me to the Security Center where it says that
    Vista sees no Anti-Virus Software on my computer.

    I do have a spy sweeper program as well but that is recognized ok by Vista.

    What could be causing this?

    Many Thanks for any assistance,....Frank
     
    Frank Bright, Apr 17, 2007
    #1
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  2. Seeing as how other companies antivirus is properly recognized by Vista, I
    would, as a second choice, take this up with Symantec support.

    My first choice would be to remove anything and everything that has anything
    to do with Symantec/Norton (and McAfee) from any computer I maintain.

    --


    Regards,

    Richard Urban
    Microsoft MVP Windows Shell/User
    (For email, remove the obvious from my address)

    Quote from George Ankner:
    If you knew as much as you think you know,
    You would realize that you don't know what you thought you knew!
     
    Richard Urban, Apr 17, 2007
    #2
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  3. I have to agree with Richard. Dump Norton it is next to useless. If you are
    pushed for an anti virus application download the free version of AVG
    (http://free.grisoft.com) or Avast (http://www.avast.com).

    --
    John Barnett MVP
    Associate Expert
    Windows - Shell/User

    Web: http://xphelpandsupport.mvps.org
    Web: http://vistasupport.mvps.org

    The information in this mail/post is supplied "as is". No warranty of any
    kind, either expressed or implied, is made in relation to the accuracy,
    reliability or content of this mail/post. The Author shall not be liable for
    any direct, indirect, incidental or consequential damages arising out of the
    use of, or inability to use, information or opinions expressed in this
    mail/post..
     
    John Barnett MVP, Apr 17, 2007
    #3
  4. Frank Bright

    Les Guest


    I use the free version of Avast!, which hasn't caused any problems on Vista.

    http://www.avast.com/eng/download-avast-home.html

    I am running it in preference to AVG, which I did try but in various posts
    on these forum, seems AVG *may* cause problems with it's interaction with
    Windows Mail.


    --
    regards,
    Les Hay, Livingston, Scotland



    ---
    avast! Antivirus: Outbound message clean.
    Virus Database (VPS): 000734-1, 17/04/2007
    Tested on: 17/04/2007 16:10:05
    avast! - copyright (c) 1988-2007 ALWIL Software.
    http://www.avast.com
     
    Les, Apr 17, 2007
    #4
  5. Frank Bright

    Charlie Tame Guest

    Don't install the mail scanner - it is very clearly an option during the
    install. It does nothing useful and although I think you may have no
    trouble with it I also think you won't gain from it.

    Avast has a good reputation too so if you're happy with it stick with
    it. You can always install two or more AV systems as long as you only
    have one active at a time, but I concur with others about Norton and
    MacAfee - snake oil and problematic.

    Charlie
     
    Charlie Tame, Apr 18, 2007
    #5
  6. Frank Bright

    Frank Bright Guest

    I'm using AVG 7.5 Plus Firewall now and it seems to be going Ok, however,
    I'm having a hard time getting the firewall going. That's an Avg
    download/install issue I think.

    Funny with all this, however - I swear on my very first Vista Upgrade
    install I already had AVG 7.5 Pro installed and Vista declared it
    incompatible during the install. So I Bought Norton 2007.

    Grisoft now declares AVG compatible and now I see I wasted money on Norton
    because it was listed as Vista Compatible.

    I guess I could sell it for $10 on Ebay.
    Thanks, Frank
     
    Frank Bright, Apr 18, 2007
    #6
  7. Frank Bright

    Kirk Guest

    I had issues with NAV 2007 as well as NIS 2007 being recognized by Vista as
    well as other problems. I got my $s back for both and I'm now running
    Norton's 360 with no problems. Vista security seems to be happy and isn't
    giving me warning about being unprotected. I tried both AVG and Avast free,
    but then you get what you pay for. And I really got tired of which ever of
    them kept telling me several times a day that my antivirus database had been
    updated.
     
    Kirk, Apr 18, 2007
    #7
  8. My experience with AVG free & their commercial anti malware product has
    all been good in Vista.
     
    Otto Normalverbraucher, Apr 18, 2007
    #8
  9. Frank Bright

    Rock Guest

    Hard to understand why one would go from something that runs well in Vista,
    is light on resources and is free ( or if you want a paid version go to
    NOD32, it's highly regarded) to a paid version of Norton that is resource
    heavy and considering the awful track record for Symantec's home offerings,
    because there is an audible message which can actually be disabled in the
    program settings. Plus there is no need for the Norton firewall. The Vista
    firewall works well.
     
    Rock, Apr 19, 2007
    #9
  10. Hi, I seem to be having similar problems. I got my HP laptop about 2 months
    ago and it has vista on it. i hadnt installed office 2007 permently untill
    recently. About a week ago, Office all of the sudden locked up on me. I can
    open the programs but I can not "use" them. I can recieve email, but can not
    compose, send, or save anything. I called around and they told me the
    problem was a security issue. When I got the computer I unistalled the
    Norton that was already on the computer with the intent to use a different
    program, CA Security. Apparently I can't do that? I was told that you need
    to keep the same software that was already on it because you never "really"
    delete it from the computer and part of it stays in the background and
    attacks any new virus software you try and download. Does this sound right?
    As of now, I guess I will go and buy Norton to see if this solves my problem,
    but i dont understand why it would lock up Office. Any help?
     
    tigersweetheart, Apr 19, 2007
    #10
  11. Frank Bright

    mikeyhsd Guest

    you should be able to download an uninstaller from norton web site.







    Hi, I seem to be having similar problems. I got my HP laptop about 2 months
    ago and it has vista on it. i hadnt installed office 2007 permently untill
    recently. About a week ago, Office all of the sudden locked up on me. I can
    open the programs but I can not "use" them. I can recieve email, but can not
    compose, send, or save anything. I called around and they told me the
    problem was a security issue. When I got the computer I unistalled the
    Norton that was already on the computer with the intent to use a different
    program, CA Security. Apparently I can't do that? I was told that you need
    to keep the same software that was already on it because you never "really"
    delete it from the computer and part of it stays in the background and
    attacks any new virus software you try and download. Does this sound right?
    As of now, I guess I will go and buy Norton to see if this solves my problem,
    but i dont understand why it would lock up Office. Any help?
     
    mikeyhsd, Apr 19, 2007
    #11
  12. Frank Bright

    Kirk Guest

    I'm not a shill for Symantec, but I really haven't had any problems with
    Norton 360. I haven't noticed any resource hogging due to Norton 360. I'm
    not telling anyone to go spend their $s for it or any other
    anti-virus/firewall software. I'm just saying what works for me. No need
    to get upity about it.
     
    Kirk, Apr 19, 2007
    #12
  13. Frank Bright

    John-Boy Guest

    Amen. I'm using NIS2007.2 on Vista Ultimate with no noticable downside. I'm
    also using AVG and CA (on two different machines) and they also are working
    just fine.

    John
     
    John-Boy, Apr 19, 2007
    #13
  14. Frank Bright

    Rock Guest

    Why take things personally? I wouldn't let Norton anything near my
    computers. That's my opinion. Besides, I don't see a reason to waste money
    for a program that supplies features for which there are OS supplied
    utilities that do the job, or for which there are better, and in some cases
    free programs for those functions. People become attached to programs, and
    to their buying decisions. I understand that, but sometimes it's worthwhile
    to step back and take a closer look.
     
    Rock, Apr 20, 2007
    #14
  15. Frank Bright

    Roy Coorne Guest

    A typical 'Normalverbraucher' (average consumer)...

    Does AVG also run on Vista 64bit?

    Roy
     
    Roy Coorne, Apr 28, 2007
    #15
  16. I don't think it currently does.

    --
    John Barnett MVP
    Associate Expert
    Windows - Shell/User

    Web: http://xphelpandsupport.mvps.org
    Web: http://vistasupport.mvps.org

    The information in this mail/post is supplied "as is". No warranty of any
    kind, either expressed or implied, is made in relation to the accuracy,
    reliability or content of this mail/post. The Author shall not be liable for
    any direct, indirect, incidental or consequential damages arising out of the
    use of, or inability to use, information or opinions expressed in this
    mail/post..
     
    John Barnett MVP, Apr 28, 2007
    #16
  17. Frank Bright

    Nanahayes Guest

    John, I dumped Norton quite some time ago but when I try to open a Word or
    Excel document, I get this message: 'Please wait while Windows configures
    Norton Anti Virus 2006' and then I get another ' running virus scan'. I have
    to wait 3-4 minutes before I can use Word or even Excel. Any suggestions?
     
    Nanahayes, Jan 13, 2008
    #17
  18. Frank Bright

    SG Guest

    SG, Jan 16, 2008
    #18
  19. Frank Bright

    Nanahayes Guest

    Thanks Everyone,

    I'm at work right now but when I get home this evening I will try the
    suggestions (cleaning up, dumping AVG, using Avast etc) that you have all
    offered and see how it goes. I really appreciate all your comments and
    hopefully this nana will not be so frustrated with my system. Have a great
    day !
     
    Nanahayes, Jan 17, 2008
    #19
  20. Frank Bright

    Nanahayes Guest

    Hi SG,
    I clicked on the link you gave me and successfully uninstalled all the
    Symantec stuff that was on my PC. I would never have found this link on my
    own. Now my computer works 150% better/faster. My Word/Excel comes up
    instantly and I'm not getting all those blankety, bank messages or waiting
    for long periods of time. You're a genius! Thanks to all the others as well
    for their insightful comments. I did have AVG on my computer so will use it
    for now. Can't thank you all enough and you've made one gramma very happy !
    Cheers,
     
    Nanahayes, Jan 21, 2008
    #20
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