Vista doesn't print to an old HP Deskjet 870Cse printer (parallelconnection)...

Discussion in 'Windows Vista Hardware' started by Ant, Oct 3, 2007.

  1. Ant

    Ant Guest

    Hello.

    I have an old college friend who has a fairly new Gateway computer from
    April/May 2007. It came with Windows Vista. She has a printing problem
    with her old HP Deskjet 870Cse printer (parallel connection).

    She bought a Belkin USB Parallel Printer Adapter (part number F5U002v1).
    She says the box doesn't say Vista support. Is this a problem? I don't
    think it is since it is just a cable adapter.

    When she tries to print, Vista saves as a XPS file and not send to the
    printer. I read that XPS is like PDF. It sounds like Vista doesn't have
    her printer connected (asked her to check -- I hope she knows how to
    find it).

    http://h10032.www1.hp.com/ctg/Manual/bpd04246.pdf for the PDF manual.

    Based on
    http://h10025.www1.hp.com/ewfrf/wc/...8543&lc=en&cc=us&dlc=en&product=61012&lang=en
    .... Vista knows about this printer so no downloaded driver needed.

    I am helping her through e-mails since she isn't close by for me to visit.

    Any ideas? Thank you in advance. :)
    --
    "I am afraid that I am convinced that a community of human beings is a
    far more useful thing than a community of ants, and that if the human
    being is condemned and restricted to perform the same functions over and
    over again, he will not even be a good ant, not to mention a good human
    being." --Norbert Wiener
    /\___/\
    / /\ /\ \ Phil/Ant @ http://antfarm.home.dhs.org (Personal Web Site)
    | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
    \ _ / Remove ANT from e-mail address:
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    Ant is currently not listening to any songs on his home computer.
     
    Ant, Oct 3, 2007
    #1
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  2. Ant

    Dave Guest

    Does the printer show up in the Printers folder in control panel? If it
    does, is it set as the default printer?
    Does the printer support a USB connection?
     
    Dave, Oct 3, 2007
    #2
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  3. The Microsoft XPS printer is probably set as the default.

    Your friend should go Control Panel - Hardware and Sound: Printer. Then open
    the 870CSe entry and choose Printer - Set As Default Printer.
     
    Dominic Payer, Oct 3, 2007
    #3
  4. Ant

    wheelman Guest

    do a restart,,if it does not reconize it..go to hp.com and see if they have
    updated software or a fix for vista..my printer is hp..usb and it worked with
    vista.with no problem.but you see how many problems people are haveing with
    vista..its a nightmare os..
     
    wheelman, Oct 3, 2007
    #4

  5. Don't judge the health of a nation by sitting in a hospital emergency room
    and looking at what comes through the doors. That is not representative of
    what is happening in the real world.
    The same is true here. Just because there are number of people with problems
    do not assume everyone is having issues.
    Personally my family and I (some 14 machines ) are all using Vista and have
    had ZERO issues. I have also been involved in large corporate deployments
    of Vista (thousands of machines) and again no major issues.
     
    Mike Brannigan, Oct 3, 2007
    #5
  6. It comes down to this: If a person "knows" what they are doing, and installs
    Vista on sufficient hardware - he likely will have no problems.

    If a person buys a new computer, designed for Vista (with Vista installed by
    the manufacturer) - he will likely have no problems, other than removing
    McAfee, Symantec and the rest of the installed crapware.

    Now, if people would just stay out of services and the
    registry.................................

    --


    Regards,

    Richard Urban
    Microsoft MVP Windows Shell/User
    (For email, remove the obvious from my address)
     
    Richard Urban, Oct 3, 2007
    #6
  7. Ant

    Saucy Guest

    Why should I?

    Actually, Service's list of services has gotten so huge it's hard to
    determine what is or is not important/necessary/turn-off-able. One
    bewilderedly wonders what is going on on one's own computer as there's so
    much going on. I've turned off a few things and set a couple more to
    'Automatic', but most of the plumbing I just leave alone.

    Saucy
     
    Saucy, Oct 3, 2007
    #7
  8. Ant

    Ant Guest

    I need to check with her. I assume it was autodetected. I will get back
    to you. No USB support like I said earlier. Manual doesn't mention USB
    connection. It's very old!


    --
    "Better (to be) an ant's head than a lion's tail." --Armenian and Maltese
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    Ant, Oct 3, 2007
    #8
  9. Ant

    Ant Guest

    We did that. See my link below. There is no driver. HP said Vista has it
    already.


    --
    "An ant is a wise creature for itself, but it is a shrewd thing in an
    orchard or garden." --Francis Bacon
    /\___/\
    / /\ /\ \ Phil/Ant @ http://antfarm.home.dhs.org (Personal Web Site)
    | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
    \ _ / Remove ANT from e-mail address:
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    Ant, Oct 3, 2007
    #9
  10. Ant

    Saucy Guest

    If the printer is not auto-detected you can add it manually as that
    particular model's drivers are built into Vista.

    Look for the "Add Printer" button:

    -Start
    - Control Panel
    - switch to "Classic View" [if not already]
    - Printers
    - click the "Add a printer" button
    - select "Add a local printer"
    - check the "Use and exisiting port" radio button [the default selection]
    - and select "LPT1:printer Port" from the dropdown list [the default
    selection]
    - click Next
    - under Mnaufacturer select "HP"
    - and under Printers select "HP Deskjet 870Cse"
    - give the printer and name [ just use the default name]
    - click Next
    - and the printer installs .. print a test page to make surt it is working
    and click any OKs etc.

    Saucy
     
    Saucy, Oct 3, 2007
    #10
  11. Ant

    Phillip Pi Guest

    "While the printer is supported natively in Vista, by using the Parallel
    to USB cable you would need to have the cable be able to support Vista.
    Unfortunately the Belkin cables do not support Vista." I forgot to
    mention that the box said it didn't say Vista (98 to XP). Is this true?
    I don't see how this would not work. What if one wants to run Linux?


    --
    Phillip Pi (aka Ant)
    Senior Software Quality Assurance Analyst
    ISP/Symantec Online Services, Consumer Business Unit
    Symantec Corporation
    www.symantec.com
     
    Phillip Pi, Oct 3, 2007
    #11
  12. Ant

    HeyBub Guest

    Why would anyone want to run Linux? Just asking.
     
    HeyBub, Oct 3, 2007
    #12
  13. Ant

    Phillip Pi Guest

    As an alternative OS. Dual boot, replacing Windows, whatever. I use it too.
    --
    Phillip Pi
    Senior Software Quality Assurance Analyst
    ISP/Symantec Online Services, Consumer Business Unit
    Symantec Corporation
    www.symantec.com
     
    Phillip Pi, Oct 3, 2007
    #13
  14. Ant

    Saucy Guest


    People get curious, hear the nonsense about it, try it out, and once they
    install it are willing to overlook the fact that half their hardware doesn't
    work or at least not at full capacity .. then realize it takes just a moment
    to change the screen resolution (just like Windows - whoopee) then go ahead
    and do it a couple times only to have it crash on the third time and then
    they have to spend hours and hours an hours trying to find the innumerable
    and diverse config files to fix the buggered up screen resolution and once
    they do find them they look at the config files and try to figure out how to
    fix it and get snubbed at the Linux newsgroups with their "if you don't
    already know you are stupid and beneath us attittude" .. so they go ahead
    and try something only to have quagmire get thicker until they give up in
    complete frustration and install Windows, what, with a few drivers install
    runs fine and updates automatically.

    Saucy
     
    Saucy, Oct 3, 2007
    #14
  15. Ant

    huwyngr Guest

    We find over in the Compuserve PCHardware support that getting those
    devices working for a printer is a rarity! The first thing is to get it
    recognized in Device Manager and then to hope that VISTA will see the
    printer through it. But it's chancy.

    Frankly it's a good time to get a new printer. I "sacrificed" my lovely
    DJ722C when VISTA came along and got one of the Photosmart 8250
    printers and it is beautiful -- fast and wonderful prints.

    It's no longer in production but there are others using the same 02
    Vivera 6 ink tank cartridges as well as simpler 3 color + black
    printers using Vivera inks. Check out www.salescircular.com for weekly
    specials at the computer stores in your State.
     
    huwyngr, Oct 3, 2007
    #15
  16. Ant

    HeyBub Guest

    Oh. Thanks.
     
    HeyBub, Oct 3, 2007
    #16
  17. Ant

    Phillip Pi Guest

    Thanks. It looks like my friend will have to return the non-working USB
    to parallel acable get a new printer (USB and Vista supported).

    I also didn't get an e-mail reply from Belkin about it too.
    --
    Phillip Pi
    Senior Software Quality Assurance Analyst
    ISP/Symantec Online Services, Consumer Business Unit
    Symantec Corporation
    www.symantec.com
     
    Phillip Pi, Oct 4, 2007
    #17
  18. Ant

    huwyngr Guest

    Glad to help ..... especially as a Norton user who doesn't diss it like
    so many here! <g>

    You don't have to be a Compuserve subscriber any more to use it and the
    PCHardware is particularly good on advice on printers and scanners
    since apart from the personal experience of users there, one of my
    fellow sysops works for one of the large stores and shares experience
    of customer satisfaction and problems!

    Check out: http://community.compuserve.com/pchardware

    What I said about USB to parallel adapters includes his experience that
    most customers who buy them return them as inoperative ....
     
    huwyngr, Oct 4, 2007
    #18
  19. Ant

    Ant Guest

    What is/are the URL(s) to the USB to parallel adapter discussion(s)?
    --
    "It doesn't matter what your D&D manual says, you did not get 5
    experience points for killing the giant ant in your kitchen." --BBspot's
    Geek Horoscopes (7/30/2004)
    /\___/\
    / /\ /\ \ Phil/Ant @ http://antfarm.home.dhs.org (Personal Web Site)
    | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
    \ _ / Remove ANT from e-mail address:
    ( ) or
    Ant is currently not listening to any songs on his home computer.
     
    Ant, Oct 5, 2007
    #19
  20. Ant

    Ant Guest

    I got an e-mail reply from Belkin finally, and it is confirmed Vista
    won't work with it:

    "Hi Ant ,

    Thank you for contacting Belkin Technical Support.

    We understand that are facing a problem to take a print windows vista.

    To resolve the issue,please follow the below instruction

    This product doesn`t support windows vista and we don`t have any drivers
    for this product. We have a driver for 2000, Xp, 98SE.

    If you need further assistance please feel free to write back to us and
    we will be happy to assist you.

    Ant, if you have any other questions or problems you may also call us
    toll free at 800-223-5546 (Extn. 21). Alternatively, call us on 310 898
    1100 Ext. 21.

    Regards,

    Vincent Connors
    Belkin Technical Support"
    --
    "The ants are back Ted!" --Dougal from Father Ted TV show.
    /\___/\
    / /\ /\ \ Phil/Ant @ http://antfarm.home.dhs.org (Personal Web Site)
    | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
    \ _ / Remove ANT from e-mail address:
    ( ) or
    Ant is currently not listening to any songs on his home computer.
     
    Ant, Oct 5, 2007
    #20
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