Vista hangs during shutdown while installing updates

Discussion in 'Windows Update' started by Kursat, Jul 23, 2008.

  1. Kursat

    Kursat Guest

    I had to power down my notebook when it first happened first.
    Now it continuosly tries to install the updatte during shutdown
    and then it hangs and never shuts down. Therefore I have to force
    power down continuously.
    System restore makes it go away only for a single shotdown.
    Then I even loose the updates that I've restored because it wont even
    update them anymore.
    Does anyone has a solution for such a catastrophic failure?
     
    Kursat, Jul 23, 2008
    #1
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  2. Kursat

    Twiga Guest

    I had the same problem and I think that I have got the problem to go away,
    although possibly more by luck than good judgement. To get rid of the hang I
    did a forced closedown - pressing the power button for 6 seconds. Then on the
    reboot I was offered a safe mde start so I started in 'Safe mode with
    Networking'. Immediately after start up, which included an automatic 3 stage
    completion of the install of updates, I ran MS Update again and checked that
    all updates were installed. I then followed that with a reboot to get into
    normal mode operation. I can only assume that the hang was in the closedown
    after the updates were installed.
     
    Twiga, Sep 20, 2008
    #2
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  3. Kursat

    Twiga Guest

    Sorry folks but my previous 'solution' was nonsense. Put it down to me being
    only semi-literate from a technical point of view.
    You see I ran into the problem again big time. But then some research told
    me that the update causing the problem was 'Malicious object removal tool'
    which turns out to be not an update at all but a deep scan for some of the
    more difficult types of malware - so the long delay during shutdown was in
    fact a scan in progress. In the end I let it run all night and it finally
    cleared and closed my system down, but only after something like 17 hours.
    Now let us hope that the 'problem' has finally gone away. If it has not
    truly finished I will come back here and let you know the next chapter in the
    story.
    In this type of situation I only wish the Microsoft would either tell you
    what was going on and/or give you the option to do the scan later if now is
    not convenient. I spent most of a day trying to figure this problem out,
    including a period when I tried to run the update manually. When you try to
    do this you get a program execution but no window, no messages and no
    application in Task Manager, just an entry in the processes list. By the
    time I spotted it I had three copies of the scan running - I hate to think
    how long it would have taken for them all to complete, and I wonder whether I
    would have even noticed when it all finished.
    Come on Microsoft. You can be more user friendly than this if you want to!
     
    Twiga, Sep 25, 2008
    #3
  4. What previous 'solution'? There have only been 3 posts in this thread, 2 of
    them yours.

    Are you running Vista or Vista SP1?
    It's called the Malicious Software Removal tool (MSRT; cf.
    http://www.microsoft.com/security/malwareremove/default.mspx), a new version
    of which is released on the second Tuesday of every month:

    <QP>
    Microsoft has released an updated version of the Microsoft Windows Malicious
    Software Removal Tool on Windows Update, Microsoft Update, Windows Server
    Update Services, and the Download Center.
    </QP>
    Source: http://www.microsoft.com/technet/security/bulletin/ms08-sep.mspx &
    earlier

    It's highly unusual for the MSRT to take so long to run to completion: What
    anti-virus application or security suite is installed on your machine? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)?

    Do you understand that Automatic Updates can be configured such that these
    updates (and the MSRT) run at a time other than at shutdown?

    Do you understand that Automatic Updates can be configured so that you'd
    have to approve both the download of and the running of the MSRT (not that
    I'd recommend anyone not approving same)?

    Automatic Updates in Vista
    http://www.microsoft.com/windows/products/windowsvista/features/details/windowsupdate.mspx

    Excellent tutorial:
    http://www.bleepingcomputer.com/tutorials/tutorial140.html
     
    PA Bear [MS MVP], Sep 25, 2008
    #4
  5. Kursat

    Twiga Guest

    Thanks for your interest. I will try to answer your various questions below,
    and hope that you can help me figure out what is going on and how to fix it:

    My first post said that I had been through a sequence of actions that at
    first appeared to fix the problem. In my second post I referred to it as my
    previous solution and said that it had not cleared the problem.
    I am running Vista Home Premium with SP1 installed, plus all other updates
    until 22/09/2008 when the install of KB890830 'Windows Malicious Software
    Removal Tool' failed.
    On 24/09/2008 Windows Update Software 7.2.6001.784 installed successfully.
    On 25/09/2008 and 26/09/2008 Definition Update for Windows Defender -
    KB915597 (Definition 1.43.702.0) Failed to install, each time running
    throughout most of the night. the power down was automatic but I have no
    idea what time out triggered it as the system power plan was set to never go
    into sleep mode.
    Apologies for getting the name wrong. Yes, that is the one that seemed to
    be trying to run and took all night in the attempt.
    The problem PC is running Panda Antivirus Pro 2009, version 8.00.00 which
    normally includes a firewall. I have the same antivirus installed on a Visa
    SP1 laptop and have had no problems with installation of updates.
    In looking for a solution I have turned off the firewall and surrned on the
    Windows Firewall, but the long update/failed install problem persisted. I
    guess one option might be to unplug my network connection, disable the
    antivirus completely and retry the update if you recommend it, but this seems
    unlikely to fix the problem as I have the updates already downloaded and
    trying to run.
    I have tried running the updates other than at shutdown, also without
    success. I note that while trying this option there is little or no CPU or
    disk activity and the update ran for several hours before I cancelled it to
    close down.
    I currently have it set to download automatically and aprove the running of
    the updates so that I can note what it is that is trying to run.

    Current state on manual installation is that Windows Update says that there
    is one important update to install, but what I click 'Install' it says 'Some
    updates were not installed. Failed: 1 update Code 80240016 Windows Update is
    currently installing other updates. Please try again in a few minutes.' If I
    reboot (including going through a forced power off) in 'Safe Mode with
    Networking' and go directly to Windows Update, I think I get the same result,
    however, just to be sure I will retry that soon as I finish this post. Yes, seen them and they made good background reading, thanks. But they
    didn't tell me how to fix this problem.
    It seems to me like there something part processed, stuck somewhere in the
    Update system. Is there a way to purge it somehow? Thanks for your help.
     
    Twiga, Sep 27, 2008
    #5
  6. You have two (2) no-charge support options available. I'd recommend that
    you avail yourself of one of them:

    1. Unlimited installation and compatibility support for Vista SP1 is
    available at no charge through 18 Mar-09

    • US:
    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

    • CA:
    http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

    • UK:
    http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

    • AU:
    http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

    • Other: http://support.microsoft.com/oas/default.aspx | select Windows
    Vista | select Windows Vista Service Pack 1

    2. Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Best of luck.
     
    PA Bear [MS MVP], Sep 27, 2008
    #6
  7. Kursat

    Twiga Guest

    Many thanks for your interest and your advice. I will try them.
     
    Twiga, Sep 28, 2008
    #7
  8. Kursat

    JohnPierce54 Guest

    I found what appears to be a very simple solution to this problem tha
    bugged me too. This applies to larger updates mostly. I am using 64-bi
    Vista Home Premium on HP desktop hardware

    I wait to the end of my user session and run the update as the las
    thing I do before I turn off the computer. It will shut down partiall
    and continue the update. Even if you let it run all night, as I ofte
    did, it will not complete without a final step

    You force it to power off (hold the power off button) and then restart
    but tap the F8 key to go to safe mode. Use regular safe mode. Allow i
    to boot up in safe mode, and then you can immediately restart th
    computer from safe mode into normal Windows. The update will b
    complete. This has worked every time. If you have more than one updat
    lined up, sometimes you have to repeat the process for each update as i
    will hang with each update in the same way

    I don't understand why this obvious programming deficiency was no
    caught when they "upgraded" from XP! In my opinion, Vista is overall
    "Step Down" in performance from XP and I hope they can remedy that a
    Microsoft soon. I could give several other examples

    I'm just glad I have XP running on another desktop as a backup!

    Joh
    feel free to write me if I can help you
     
    JohnPierce54, Mar 24, 2009
    #8
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