Vista Help & Support - Permissions Problem?

Discussion in 'Windows Vista Security' started by Mike, Aug 19, 2008.

  1. Mike

    Mike Guest

    I posted this in General, but got no response. I have a little bit of
    updated findings to post here.

    If I run Help and Support as Administrator or if I create a new user and run
    from it, Vista Help & Support runs perfectly.

    However, when I run it from my primary user/administrator sign-on, I just
    get text text (looks like text from an .h1s file).

    I have googled for days and the closest I can find to a solution refers to
    Server 2003 and XP. I can't find anyone with this problem. I can't find a
    "Help and Support" services entry like there was on XP. The only program I
    can find is HELPPANE.exe and I have changed and rechanged permissions until
    my fingers are sore.

    The only thing I can find that is different is in Process Explorer (free
    download), it shows "Builtin/Administrators" with a deny flag when I run as
    primmary user/administrator. "Builtin/Administrators" shows a "mandatory"
    flag when I run as Administrator or any new user I create.

    I don't have malware. I don't have a restore file that goes back as long as
    I have had the problem. I have uninstalled tweaks and freeware/purchased
    utility programs. I still cannot get the thing to work.

    It appears that the H and S service is not running. But I can't even find a
    service to run manually to test.

    Please help.

    Thanks
     
    Mike, Aug 19, 2008
    #1
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  2. Mike

    Mike Guest

    I've traced the error through event logs in Event Viewer. This is what I am
    consistently getting for one user only. The remainder of users have correct
    H&S processing.

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Help"
    Guid="{de513a55-c345-438b-9a74-e18cac5c5cc5}" />
    <EventID>2004</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>8</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2008-08-23T14:18:22.172Z" />
    <EventRecordID>1082</EventRecordID>
    <Correlation />
    <Execution ProcessID="6340" ThreadID="5616" />
    <Channel>Microsoft-Windows-Help/Operational</Channel>
    <Computer>Mike-PC</Computer>
    <Security UserID="S-1-5-21-1532843357-3711708830-5164668-1000" />
    </System>
    <EventData />
    </Event>
     
    Mike, Aug 23, 2008
    #2
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  3. Mike

    Mike Guest

    Any ideas?
     
    Mike, Aug 29, 2008
    #3
  4. Ten days - and five of your posts (counting this one) - without a
    reply: it ain't looking good.
     
    Paul Montgomery, Aug 29, 2008
    #4
  5. Mike

    davehc Guest

    At the time of the Techguy link mentioned above, there was an almos
    identical thread running, to which I was contributing. The problem wa
    not resolved in either. I have browsed extensively for an answer an
    come up blank
     
    davehc, Aug 29, 2008
    #5
  6. And you will come up blank here until you learn to quote what you are
    replying to.

    There are hundreds of people reading this group that are NOT using the
    same interface you are using.

    Play to the audience and you'll get a better response.
     
    Paul Montgomery, Aug 29, 2008
    #6
  7. Mike

    davehc Guest

    I'm sorry but I don't understand the comment. I am in a thread here
    dealing with a single "Help and support" problem (I think!) I was
    remarking that on another site (where I was offering help) the problem
    was not resolved. I would appreciate an expansion of you comment, as it
    seems I may be posting wrongly? I don't get interface bit either??
     
    davehc, Aug 29, 2008
    #7
  8. Mike

    Flight Guest

    Leave him. He has completely nothing to say in this group. All he is, is a
    pain in the ass. He has no idea what decent behavior means. An ape has more
    education than this "person". So go on with what you want to say and act as
    if he does not exist.
     
    Flight, Aug 29, 2008
    #8
  9. Mike

    davehc Guest

    Ok. Thanks for bothering with the reply. I'm fairly new to the site an
    will note your comment
     
    davehc, Aug 29, 2008
    #9
  10. Mike

    Gordon Guest

    No not at all. The problem is, that the Winvistaclub forum LEACHES off the
    Microsoft News groups. All the posts that you see as "guest" are people who
    are posting through the MS news server, and that this forum is leaching off.
    We get quite cross about this because we get lots of orphaned posts with no
    quotes etc etc and it is really down to the forum owners. They are trying to
    make it look like their forum is great with lots of activity when it really
    isn't.
     
    Gordon, Aug 29, 2008
    #10
  11. Mike

    davehc Guest

    Ah. OK Gotcha. I'll have to probe into that further and see how I ca
    tell more succesfully where I am intending to post
     
    davehc, Aug 29, 2008
    #11
  12. Stop using the lame web interface at Winvistaclub and use a real news
    reader client.

    --
    Paul Adare
    MVP - Identity Lifecycle Manager
    http://www.identit.ca
    Command: Statement presented by a human and accepted by a computer in such
    a manner as to make the human feel as if he is in control.
     
    Paul Adare - MVP, Aug 29, 2008
    #12
  13. Mike

    DDW Guest

    Just hit the "quote" button before replying and you will be fine.

    DDW
     
    DDW, Aug 29, 2008
    #13
  14. Mike

    Mike Guest

    The name of the program is procmon (Process Monitor). I installed IE8 Beta 2
    and my H&S problem came back. I went to
    C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D
    C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck

    and found that IE8 had updated these files and reset the permissions.
    Fortunately, I had gone through the process explained earlier and used
    procmon to quickly locate the files with permission problems and fixed them.

    ============================================================
     
    Mike, Sep 29, 2008
    #14
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