Vista/IE7 wierd behavior. Ideas please!

Discussion in 'Internet Explorer' started by Malcolm H, Apr 23, 2008.

  1. Malcolm H

    Malcolm H Guest

    For years I have used a financial services website to monitor my investment
    portfolio (www.moneyextra.com )

    For years with Windows XP/IE6 and later with XP/IE7 everything worked (and
    still works) perfectly.

    I now have another machine running Vista Home Premium SP1 with IE7 which
    will not work reliably with this website. When I view my portfolio, some of
    the web pages are often incomplete - but sometimes they are complete.

    I have tried using the MS User Agent String Utility to emulate IE6 but this
    does not work predictably either. Sometimes when I use this utility the
    website is incomplete - but when I subsequently open a new browser it is OK.
    If I close and reopen the browser the fault usually reappears. The behavior
    is unpredictable.

    Clearly there is some incompatibility between my Vista/IE7 machine and this
    website. The machine works normally on other websites and the website works
    correctly with my XP/IE7 machine.

    This is beginning to drive me crazy, please has anybody got any ideas on
    this?
     
    Malcolm H, Apr 23, 2008
    #1
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  2. Malcolm H

    rob^_^ Guest

    Hi Malcolm,

    Try the UserAgent utilities from http://www.enhanceie.com/useragent.aspx
    which can permanently over-ride ie7's UserAgent strings to emulate an
    earlier version of IE.

    The problem, of course falls back to the web site to provide version
    independent (and browser independent) rendering.

    I trust this will be the fix for you.

    Regards.
     
    rob^_^, Apr 23, 2008
    #2
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  3. Malcolm H

    Malcolm H Guest

    Thank you for that Rob, but regrettably I don't think that is the fix. If I
    set the UserAgent string to emulate IE6 then my website does not work
    correctly, however, if I then close the IE6 emulation and then open IE7 it
    works ok *sometimes*. It seems that it isn't IE7 which is the problem, it is
    the combination of Vista and IE7. XP with IE7 works fine.

    Regards

    Malcolm H
     
    Malcolm H, Apr 23, 2008
    #3
  4. Malcolm H

    rob^_^ Guest

    Hi Malcolm,

    Try Cookie settings on the Privacy tab of Internet Options. It is hard for
    me to test as I do not have an account with the site.

    That you can only view part of the page sometimes, seems to suggest that you
    may be blocking cookies from third-party sites. Compare your Privacy
    settings on your Vista machine to those on your XP machine.

    Regards.
     
    rob^_^, Apr 23, 2008
    #4
  5. Did this problem exist prior to the install of Vista SP1?

    Did Windows Update offer Vista SP1 or did you download/install it manually?
     
    PA Bear [MS MVP], Apr 23, 2008
    #5
  6. Malcolm H

    Malcolm H Guest

    Hi Rob

    Thank you for your response. I have tried comparing Internet Privacy options
    on the two machines (Vista/IE7 and XP/IE7).

    In fact the XP machine was set to a lower security but it always works first
    time with my website (www.moneyextra.com)

    I have tried various tests with the Vista/IE7 machine and the results are as
    follws:
    1. If I open the website in IE7 it worked correctly in 1 out of 6 attempts
    2. If I open the website in IE6 emulation it worked correctly in 0 out of 6
    attempts
    3. If I open the website in IE6 emulation and then also open in IE7 (or vice
    versa) it worked correctly (with the second browser) in 2 out of 6 attempts.

    In other words it seems to be almost random, but certainly very
    unsatisfactory. Until a solution is found I will have no option but to use
    the XP/IE7 machine which is rock solid and works just as it should! Clearly
    there is some basic issue here with Vista/IE7.

    Thank you for your interest Rob. Can you suggest how I can escalate this to
    higher authority in MS for investigation?

    Malcolm H
     
    Malcolm H, Apr 23, 2008
    #6
  7. Malcolm H

    Malcolm H Guest

    Hi Rob

    Thank you for your response. I have tried comparing Internet Privacy options
    on the two machines (Vista/IE7 and XP/IE7).

    In fact the XP machine was set to a lower security but it always works first
    time with my website (www.moneyextra.com)

    I have tried various tests with the Vista/IE7 machine and the results are as
    follws:
    1. If I open the website in IE7 it worked correctly in 1 out of 6 attempts
    2. If I open the website in IE6 emulation it worked correctly in 0 out of 6
    attempts
    3. If I open the website in IE6 emulation and then also open in IE7 (or vice
    versa) it worked correctly (with the second browser) in 2 out of 6 attempts.

    In other words it seems to be almost random, but certainly very
    unsatisfactory. Until a solution is found I will have no option but to use
    the XP/IE7 machine which is rock solid and works just as it should! Clearly
    there is some basic issue here with Vista/IE7.

    Thank you for your interest Rob. Can you suggest how I can escalate this to
    higher authority in MS for investigation?

    Malcolm H
     
    Malcolm H, Apr 23, 2008
    #7
  8. Malcolm H

    Malcolm H Guest

    Hi PA Bear

    I *think* the problem did exist prior to SP1. I downloaded SP1 and installed
    it manually. Note that the computer is stable and works well in all other
    respects.

    Malcolm H
     
    Malcolm H, Apr 23, 2008
    #8
  9. See if adding moneyextra.com to your list of Trusted sites makes any
    difference. Otherwise, it sounds like it may be due to a connection issue:
    Are you using dial-up? Any "web accelerators" installed?

    The above notwithstanding, I would not recommend installing Vista SP1 unless
    and until it's offered to the machine by Windows Updates. There are all
    sorts of reasons why it may not be offered yet:
    http://support.microsoft.com/kb/948343
     
    PA Bear [MS MVP], Apr 24, 2008
    #9
  10. Malcolm H

    Malcolm H Guest

    Hi PA Bear

    Thanks for your suggestion.

    Tried adding moneyextra.com to the Trusted site list - no difference! Note
    that this website works perfectly with a machine running XP/IE7. How can
    this be explained?

    Malcolm H
     
    Malcolm H, Apr 24, 2008
    #10
  11. Malcolm H

    Malcolm H Guest

    There are no connection problems. 8 Mb/s cable and no web accelerators.
     
    Malcolm H, Apr 24, 2008
    #11
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