Vista Install and Live onecare

Discussion in 'Windows Vista Installation' started by Mark, Feb 5, 2007.

  1. Mark

    Mark Guest

    I know it says remove anti virus software, but would that include Onecare.
    I forgot to remove it and Vista seems ok, but I have an issue trying to use
    Messenger which wont sign in.
    Should I disable onecare and do a clean install.
    Thanks
    Mark
     
    Mark, Feb 5, 2007
    #1
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  2. Mark

    StephenB Guest

    Since I assume that you have Internet access in general after the upgrade, I
    suspect you may need to reinstall Windows Live Messenger or troubleshoot that
    issue. There have been reports of people upgrading to Vista with OneCare 1.5 in
    place losing all access to the Internet. It would not be a selective problem
    only with WLM. If you want to confirm that it is not a OneCare issue, turn off
    the OneCare firewall and try to sign in with WLM.
    -steve
     
    StephenB, Feb 5, 2007
    #2
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  3. Mark

    dstrack Guest

    I am having a similar problem... I have Oncecare installed and cannot access
    the Internet at all after upgrading to Vista Ultimate. Assuming that once I
    shutdown the firewall in OnceCare I regain internet access what do I do to
    resolve the OneCare conflict?
     
    dstrack, Feb 6, 2007
    #3
  4. Mark

    Ed Stoddard Guest

    dstrack,

    Turn OFF the Windows OneCare firewall! You can turn the Window Vista
    firewall ON and use that. I lose Internet access whenever the OneCare
    firewall is on. I have reported the issue to Windows OneCare support but
    have not got an answer back yet. I suspect I will have to uninstall Windows
    OneCare altogether and then reinstall to get the firewall to recognize my
    network properly. The Vista firewall recognizes my wireless network
    correctly as a Residential Gateway but the OneCare firewall shows it as an
    Unidentifed Network, and so blocks it.

    My question to Windows OneCare support then was, "How do I get the OneCare
    firewall to recognize my network as a Residential Gateway?"

    No answer yet. So, turn OFF just the OneCare firewall. Turn ON the Vista
    firewall to be safe while you use the Interent.
     
    Ed Stoddard, Feb 6, 2007
    #4
  5. Mark

    dstrack Guest

    Gotcha thanks... assuming it all works I'll probably try to uninstall and
    reinstall as well.... thanks!
     
    dstrack, Feb 6, 2007
    #5
  6. Mark

    StephenB Guest

    StephenB, Feb 7, 2007
    #6
  7. Mark

    Ed Stoddard Guest

    dstrack,

    I did have to uninstall OneCare but I also had to make certain the Windows
    Vista firewall was OFF as well. I tried uninstalling when Vista firewall
    was on and the reinstall failed to solve the problem. When I tried it again
    but with the Vista firewall off, the uninstall, reboot, install, reboot,
    fixed the problem.
     
    Ed Stoddard, Feb 7, 2007
    #7
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