VISTA MAIL: I receive mails but I cannot send them. PROBLEM

Discussion in 'Windows Vista Mail' started by Serpeverde, Jan 6, 2008.

  1. Serpeverde

    Serpeverde Guest

    I inserted exactly as on my previous win xp the pop an mail server but
    while I receive the mails people send to me they cannot see my mails.

    I have no error message at all.

    Mail sent are in the sent folder .....so Help required.

    Serpeverde2007
     
    Serpeverde, Jan 6, 2008
    #1
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  2. Serpeverde

    Guest Guest

    You might ask on newsgroup microsoft.public.it.windows.vista.
    You'd be more likely to find someone who can find the
    instructions for hotmail.it.
     
    Guest, Jan 6, 2008
    #2
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  3. Email scanning should be turned off in any anti-virus. Also exclude EML
    files from the scan. It provides no
    protection not provided by the regular resident protection.
    Besides that, McAfee and Norton are not compatible with Windows Mail and
    Outlook Express and should be uninstalled. The latest version of Trend's
    anti-virus seems to be causing problems too.
     
    Frank Saunders MS-MVP IE,OE/WM, Jan 7, 2008
    #3
  4. Serpeverde

    tosca Guest

    I've knocked off the Norton email scans but still to no avail.

    When I send/recieve with no msg's in the outbox it's fine - when I
    send/recieve a newly composed msg or reply to a msg they just then sit in the
    outbox.
    The only way I can get a msg sent is to close windows mail and then re-open
    it - it then seems to send the msg's from outbox and they show delivery in
    sent items.

    Any ideas sirs?
     
    tosca, Jan 7, 2008
    #4
  5. Serpeverde

    Guest Guest

    It may help if you click on Tools, then Options, then Send. If there's no
    check mark in the box before Send messages immediately, click on this
    box, then Apply. Click on OK.

    Most versions of the Norton program need to be uninstalled, not just
    partly disabled, to stop them from causing problems in Windows Mail.
    I don't plan to install the latest version to find out whether just turning
    off email scanning is enough for it.
     
    Guest, Jan 7, 2008
    #5
  6. Norton antivirus is incompatible with Windows Mail. Disabling it
    is NOT sufficient, it must be uninstalled.
     
    Gary VanderMolen, Jan 7, 2008
    #6
  7. Serpeverde

    Serpeverde Guest

    I had AVG free edition. I disinstalled it but still I can only receive
    mail not send it.

    Crazy OS
     
    Serpeverde, Jan 7, 2008
    #7
  8. Serpeverde

    Guest Guest

    I had AVG free edition. I disinstalled it but still I can only receive
    mail not send it.

    Crazy OS
    --
    If you decide to reinstall AVG, use the custom install and tell it to leave
    out the part that scans email.

    Norton often needs not only a regular uninstall, but a special procedure
    to wipe out the traces the uninstall left behind. Sorry, I don't know
    where to find this procedure.
     
    Guest, Jan 8, 2008
    #8
  9. Once a message goes to the Sent Items folder, it means that
    Windows Mail received a 'success' acknowledgement from the
    SMTP mail server. So, it is peculiar that your recipients are not
    receiving anything from you. What happens when you send an
    email to yourself?
    --
    Gary VanderMolen (MS-MVP WLM)


    I had AVG free edition. I disinstalled it but still I can only receive
    mail not send it.

    Crazy OS
     
    Gary VanderMolen, Jan 8, 2008
    #9
  10. Serpeverde

    tosca Guest

    Hi Robert,

    Thanks for the imput - I've looked at the send settings and this box is
    already ticked so that's not it.
    In response to your thoughts of not installing the latest Norton - well,
    this is a brand new notebook and it came with the latest Norton incarnation.
    My advice is don't bother as just turning off the filters DOESN'T solve this!

    *sigh* My quest continues.

    Thanks

    Tos.
     
    tosca, Jan 8, 2008
    #10
  11. Serpeverde

    tosca Guest


    Actually, further to this I've noticed that once I click send - and the mail
    goes to the outbox... and just stays in the out box... outbox menu doesn't
    register a number next to it to signify the amount of mails inside.
    I shut Windows Mail. Then re-open it.
    Outbox then shows the number of its contents.
    Then click send/recieve - the email is duly sent and is shown in sent items
    - BUT, outbox still shows the number next to it even though its now empty.
    Shut Windows mail. Then reopen it - well, the number is now gone.

    This could indicate that the flaw perhaps lies with Windows Mail rather than
    any anti virus setting persay?

    Tos
     
    tosca, Jan 8, 2008
    #11
  12. If it really was a flaw in Windows Mail then all users of that email
    program would be having that problem.

    I don't understand your reference to "turning off the filters."

    To eliminate the strong possibility that Norton is the culprit,
    uninstall it temporarily, then try Windows Mail again. If there is no
    improvement, you can always reinstall Norton.
     
    Gary VanderMolen, Jan 8, 2008
    #12
  13. Serpeverde

    tosca Guest

    Hi Gary,

    When I mean "turn off the filters" - I mean I deactivated the Norton email
    incoming & outgoing scans.

    Anyway it's now a totally moot point. I got sick of Vista mail so I loaded
    Thunderbird 2 last night and I'm quite delighted to tell you that it works
    absolutely perfectly!!!

    Thanks

    Tos
     
    tosca, Jan 9, 2008
    #13
  14. Good to hear that Tbird is working for you, but you might have
    given Windows Live Mail a try first. Unlike Tbird, it will automatically
    import all your WM accounts, settings, emails, folders, rules, etc.
    http://get.live.com/wlmail/overview
     
    Gary VanderMolen, Jan 9, 2008
    #14
  15. Serpeverde

    Serpeverde Guest


    The same: missing!

    No way to send anything.
     
    Serpeverde, Jan 9, 2008
    #15
  16. I've run out of ideas then, and my only remaining suggestion is
    to upgrade to the newer Windows Live Mail program. It will
    automatically import all your WM accounts, settings, emails, folders,
    rules, etc. Contacts may have to be imported manually, but that is
    easily done.
    http://get.live.com/wlmail/overview
     
    Gary VanderMolen, Jan 9, 2008
    #16
  17. Serpeverde

    Serpeverde Guest

    Installed new Windows Live Mail

    Nothing, the same.

    bloody vista
     
    Serpeverde, Jan 10, 2008
    #17
  18. Sorry to hear that switching to Windows Live Mail did not help.
    It is beginning to sound more and more like a mail server issue.
    The only way to narrow this problem down is to try a different
    mail server. You can get a free account with Gmail:
    http:\\gmail.com
    then configure Gmail for POP access:
    http://mail.google.com/support/bin/answer.py?hl=en&answer=13273
    Then add that account to your Windows Mail or Windows Live Mail:
    http://mail.google.com/support/bin/answer.py?answer=13276
    Those instructions are for Outlook Express, but should work for the
    newer mail programs also.
    Then try sending from that new Gmail account.
     
    Gary VanderMolen, Jan 11, 2008
    #18
  19. Serpeverde

    Serpeverde Guest

    Dear, I have an account on hotmail.it, is it good to use as the POP
    access or not? I don't see any instruction on the site how to
    configure mail via POP.
     
    Serpeverde, Jan 11, 2008
    #19
  20. No, free Hotmail accounts do not have POP access.
    One workaround for this would be to upgrade to Windows Live Mail,
    since it does everything WM does, plus it accommodates Hotmail.
    http://get.live.com/mail/overview

    --
    Gary VanderMolen, MS-MVP (WLMail)


    Dear, I have an account on hotmail.it, is it good to use as the POP
    access or not? I don't see any instruction on the site how to
    configure mail via POP.
     
    Gary VanderMolen, Jan 11, 2008
    #20
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