Vista Modem Dialing Incorrectly

Discussion in 'Windows Vista Hardware' started by RichardC, Jul 17, 2007.

  1. RichardC

    RichardC Guest

    Dell Latitude D620
    1GB RAM
    Intel Centrino Duo T2300 @ 1.67 GHz
    Vista Business 32-bit

    Installed Vista cleanly. Not sure when this went awry or if it ever worked
    correctly but my dialer is not working properly. It is not dialing the
    number correctly as entered. This is a problem because I remote into many
    systems, mostly phone PBX, to administer.

    I set up my location properly. When I put in a number in the dialer, Vista
    changes it. When I dial "412XXXXXXX", it dials "1 4 XXXXXXX". The only way
    I can get Vista to dial the correct number is to add an area code rule, even
    for my own, that adds 412 to the number. So then I would put "XXXXXXX" in
    the dialer and it dials "412XXXXXXX". This only helps with the one. If I
    need to dial outside my location, I have to modify the existing rule to suit
    such. I cannot just add another rule. That did not work.

    Am I doing something wrong? Did I miss something? I made sure all my
    drivers, including BIOS were updated. I do have the latest Windows updates.
    I tried both the Windows driver and the driver directly from Dell. The modem
    is a Conexant HDA D110 MDC V.92 Modem.

    Any help or things to try is appreciated. Thanks in advance.
    RichardC, Jul 17, 2007
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  2. RichardC

    freddy Guest


    Are you sure the modem drivers are Vista Compatible? If the drivers are
    made to work with Vista, and you're not getting proper performance, then the
    issue likely is with the drivers. However, it's hard to tell. Hardware not
    working properly is usually an indication of a driver bug of some sort.

    If you can't get that modem to work properly, you can consider replacing it
    with a hardware based modem (modem with on-board processor and DSP, digital
    signal processor). These hardware modems don't need drivers, as such, to
    operate properly. You just plug them in and Windows loads everything you
    need to operate, apart from Call Waiting and/or FAX capability. Hardware
    modems cost more than software modems, where the processor and DSP function
    are performed by software, because the chips are more costly than software.
    Here is a site that has two hardware modems that fit in a PCMCIA slot:

    Hardware based modems are also available for desktop configurations where
    you install them in a PCI slot. Just some thoughts for your consideration.
    freddy, Jul 17, 2007
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  3. RichardC

    RichardC Guest

    Yeah, the drivers are Vista drivers. I got it from Dell website and chose
    Vista as my OS. I also tired using the built-in driver too. No dice. If I
    modify the area code rule in the dialing properites like I mentioned below,
    it does dial and it does connect. But consider what a pain it would be to
    have to (re)modify the area code rule each time I wanted to dial another one.

    RichardC, Jul 17, 2007
  4. RichardC

    Rishi Guest

    Hello Richard,

    I doubt if its a hardware problem. The device (I have the same one as you
    do) seems to work for me although I don't use the modem at all, so I'm not
    entirely sure about that. However, can't you create two rules (Dialing rules
    I mean, not just the area code rules), and simply switch between the two
    instead of editing one area code rule for one dialing rule and editing it
    every time? That seems to be the only solution I could come up with to the
    Rishi, Jul 19, 2007
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