Vista + PGP WDE + BSOD Stop 0x000000ED

Discussion in 'Windows Vista Administration' started by Darsenator, Feb 9, 2008.

  1. Darsenator

    Darsenator Guest

    Hello,

    I'm not sure if i've posted this in the correct support/discussion
    group. After encryting the entire hard drive after installing latest PGP WDE
    Version 9.7 upon the first reboot after entering my pgp authentication
    passphrase i receive the following error ?

    any ideas on what could be wrong ?

    I've tested out the hdd & it is fine as this only happens when i encrypt the
    drive with PGP-WDE.
     
    Darsenator, Feb 9, 2008
    #1
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  2. Ronnie Vernon MVP, Feb 9, 2008
    #2
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  3. Darsenator

    Darsenator Guest

    Hi Ronnie,

    This is the strange part, this has only happened since upgrading to
    Vista..it was never an issue with XP...however i do understand that the boot
    process between XP/Vista is completely different.

    I'm absolutely stumped as to what the solution could be, I've put up post
    regarding the issue on the PGP Forum & have had heaps of people reading but
    nobody replying with an answer.

    Are there any BCD commands that i could run before rebooting the system
    ?..could it be that Vista does not know how to deal with the encryption set
    by PGP ?

    ...Thanks for taking the time to reply to my posting.

    Regards,
    Martin.
     
    Darsenator, Feb 9, 2008
    #3
  4. Martin

    I'm completely clueless about how the PGP encryption works with the system?
    Can you get to a command prompt with the F8 options at boot? If so, you
    might try the chkdsk /f command.
     
    Ronnie Vernon MVP, Feb 10, 2008
    #4
  5. Darsenator

    docknorman Guest

    i had the same issue, and no there is not a current solution to the
    issue. It is not vista dependent, although a new feature in vista may be
    the culprit. When most windows OS's above win95 find what it thinks is a
    bad boot sector, it wants to run bootsect/bootmgr and correct the issue.
    before vista came along, this was only done after blue screen related
    failures. you would be prompted to boot in safe mode, etc. XPSP2/win2003
    and above try to perform this task automatically (depending on
    settings)...vista however is not dependant on settings and does the
    automatically. To do this, vista mounts a sudo-CDrom/floppy using drive
    letter X (not sure if you have seen this before) and runs bootsect /n60
    .... /force (syntax not exact). When this occurs the MBR is overwritten
    and thats when the fun starts. Because PGP has encrypted your boot
    partition (sector) but vista has overwritten your MBR now, you basically
    have an unbootable disk. Here is what I have found after much
    testing...almost to the point of insane ..ha

    - PGP recovery is not possible because bootguard authentication cannot
    occur. why? because you never pass the MBR checks due to your
    unencrypted MBR/PGP wont allow it to "bypass"

    - OS recovery is not possible using a restore disk (OS) why? because
    bootguard will not find a valid OS (os not found errors or similar).

    - reimaging without "disk whipe" is not possible. why? because even if
    you format the drive using full/complete (not quick) the MBR and bootsec
    are not "accessible" because bootguard "locks" that portion of the disk.
    even after total formatting, you will still see the bootguard splash
    screen.

    - reimaging after a total "disk whipe" will work but this requires a
    few steps.
    first, reformat the drive.
    second, perform 3 pass disk whipe
    third, run fixmbr to write a new MBR
    fourth, run bootsect /n52 ALL /force (unlocks the disk)
    fifth, run bootsect /n60 ALL /force (unlocks the disk)
    sixth, rerun fixmbr to write a final good MBR
    seventh, reimage your disk from a backup

    The worst part about this scenario is that PGP has no solution other
    than restoring from backup, and they have no input on the method of the
    restore. If you cannot recover using PGP images, or by using the
    "bypass" feature, you are basically on your own. remember, the "terms of
    service" state that PGP is not responsible for any corruption of your
    disk or loss of data. imagine that.

    Sorry for the long post, it served a dual purpose. hopefully to help
    you, and to allow me to vent...therefore preventing me from going
    "postal" :)

    dock
     
    docknorman, Oct 19, 2008
    #5
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